Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket #***.Regarding your complaint: Per
our privacy policy we're only able to discuss the details of any purchases with the account holderAt this time, it looks like the purchaser has already contacted us regarding this issueIf they have any additional question, we suggest they contact us directly.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: I never received the email from the business as they stated in the Revdex.com response
Sincerely,
*** ***

Complaint* ***
I am rejecting this response because: I did not receive a direct email from the email address stated by the Groupon ManagerI have checked my email multiple times and do not see it
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Sorry is not enoughYou cancelled a trip to another country with less than two weeks noticeYou did not notify me of the change and now you make no offer to correct the foul upCompansation does not need to be monitoryAs professional courtesy, you should offer something in addition because refunding my money caused the problemYour poor communication needs to be addressed This should never happen to anyone on a trip to another country
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your assistance.
Sincerely,
*** *** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: You got it! I just issued you a refund of
$to the card that was used for the purchasePlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, I'm sorry for all of the trouble you had
in attempting to schedule your appointment to redeem your Groupon deal from *** *** *** This is never the experience we want you to have with a Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I have NEVER received this followup email that Groupon refers to in their response to this Revdex.com complaintThey seem to be implying that I never attempted to resolve this with the vendor (*** or contacted the vendor, yet I gave Groupon ALL the information regarding my problem their vendor before I ever contacted the Revdex.comI asked Groupon to get involved because the vendor was not fulfilling their product agreement and sales contract, and did not send me the product I paid forNow Groupon is using stall & obfuscation tactics to avoid dealing with their problem of not backing up their customer who purchased a voucher through their sites, with a vendor that they have a business agreement with, who failed to deliver on a sales contract.I'm not going to repeat my complaint ad infinitumI have provided all the information that there is to giveFor the record, here is my original contact and complaint record with the vendor *** who sold their product voucher through GrouponPlease note - In the last email of this thread, the *** representative says they will send me the hangars that were supposed to come with my purchase, and that I paid extra for*** has NEVER SENT THEMSee emails below:*** ***Feb 9, 02:GMTRe: Order # ***I placed an order for 7x10" metal prints, thru your Groupon specialIN ADDITION, I paid extra to have hangars installed on the back of each printMy *** was charged for this, but today I received prints, WITH NO HANGARS INSTALLEDI am extremely unhappy with the quality of your product, and that you have willfully charged me for a product you did not deliver.Sincerely,*** *** *** (*** UK & Europe)Feb 9, 10:GMTDear ***Thank you for contacting ***We're extremely sorry for the inconvenience caused to you , we will make this right by sending you the missing add on for you in this order.once the order is dispatched you will notify via email.Apologize for the inconvenience.*** ***Kind Regards*** Customer Support Team*** ***
*** *The metal prints I ordered were supposed to come WITH the hangars ALREADY INSTALLED. If you send me the hangars (only) then you are NOT sending me the product that I ordered, and ALREADY PAID FOR. This is not an acceptable solutionI believe you will send me something attached by some kind of tape, or require me to use my own adhesive, rather than providing me with a product with professionally installed hangars. I am escalating this problem to Groupon.*** *** (*** UK & Europe)Feb 10, 15:GMTDear ***,Thank you for keep in touch with us.We would like to inform you that we will be sending the missing add on for this order, as the hangars will be packed up with the product where the customer has to fit it with the producthangars will not attached to the product when it sent to customers.Apologize for the inconvenience *** ***Kind Regards*** Customer Support Team

Hi Terry,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding. Regards,Diane T Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hey Paul,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Eric and your Ticket # is ***.Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Eric will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:They have offered no solutionI certainly know how to use a groupon code and pin and have done so on many occasionsThis one is telling me I have no balance when it has never been usedClearly an error.Groupon's direct email to me: *** ** *** *** *** ** ***Hi ***I'm so sorry to hear that your issue was not resolved by the merchant even after the issue was escalated from our end.In this case, please send us the email correspondence between yourself and the merchantOnce, you send that information, we will be able to take appropriate actions to resolve this issue.Also, please confirm that you were exactly following the below instructions to redeem the voucher: *** ** *** ***
*** ***
*** *** ***
*** *** *** *** ** *** *** * *** *** ***
*** *** ** *** * *** *** ***
*** *** *** *** *** *** ** *** * *** ***
*** *** *** *** ** *** ** *** *** *** *** *** *** *** *** * *** ***
*** *** *** *** *** *** ***
*** *** *** ** *** ** ***
*** ** *** *** *** *** *** *** *** ***I look forward to review the response from the merchant.Thanks for your understanding! We will proceed further, once we receive the requested information.Regards,*** *ManagerGroupon Customer Support I replied to this useless direct email as follows: There is no email correspondence between me and the merchantI contacted *** via telephone and was told that my money was tied up with Groupon and Groupon has to resolve the issue, which you have avoided doing for more than a month now.I have also contacted the *** Attorney General's office.Groupon is clearly an unethical companyI should have been able to use my original payment whenever I wanted, not have to fight for it for more than a month as I AM STILL DOING! I am expecting a refund
Sincerely,
*** ***

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, for the safety and security of Groupon, we
often review accounts for potential risksUpon reviewing your account and seeing the multiple disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your accountThis decision cannot be appealed

Complaint: ***
I am rejecting this response because: they still consider this issue to be a charge for refund, and not fraudulent chargeI want this account closed and approval to reverse the fraudulent chargeI've gotten this "can" response on all the emailsThis company doesn't know how to handle fraudulent chargesMy bank will be reversing the charge, but for others be warned this company has nothing in place to research fraudulent chargesI've never done business with this company and will not ever in the future!
Sincerely,
*** *** ***

Complaint: ***Groupon Management should review my complaint in its entirety I clearly "stated" that I reside in Pennsylvania and have no other individuals that reside in Fort Worth,Texas to gift this Groupon toSecondly, the date has past to use this Groupon on my scheduled date which was 12/17/If the funds are not returned I will reach out to the Office Of The Controller Of Public Accounts and request an investigation of Groupons Business Practices as it relates to bank transactions
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint about shipping delay of your Groupon
goods order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sometimes customers accidentally make
purchases using the Groupon mobile app on their phoneSince you have a smartphone this is most likely what happened as we have confirmed your account was not compromised.Once you download and view your Groupon Getaways voucher, we can’t tell if you’ve used the redemption code to finalize a reservationBecause you haven’t viewed your voucher yet, I’m happy to move forward with your refund right awayI just went ahead and canceled your purchase and removed this Groupon from your accountIt can take up to business days for this to be reflected on your statement, so don't worry if you don't see it right away.Please note that our customer *** department is here to assist you in the event you have trouble with one of your Groupons, but we cannot assist you if we are not notifiedContacting your credit card company and filing disputes slows the process and prevents us from being able to help.In addition, filing multiple disputes is against our Terms of Use and can result in your account being permanently deactivatedMoving forward, we encourage you to reach out to Groupon for any issues you may have before contacting your bankYou can reach us atwww.groupon.com/***.However, upon reviewing the entire situation I have reactivated your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***