Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: It appears you have been in correspondence
with *** from our Goods team who is actively working with our vendor for this deal and has set an expected update on the second missing order by Monday, 5/23, and he is really the best way for us to get this resolved quickly*** mentioned in his last email back to you yesterday and stated "We are currently working with our vendor to get you your second system as quickly as possibleI will be in touch on Monday at the latest with information regarding this delivery" If you do not have a resolution by Monday, please reply to his email and then to my own email if you need additional assistance. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I received a follow up through email, but the issue is not yet resolved.
Sincerely,
*** ***

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your account for
the necklace you returned earlier this weekNormally we would wait until the item was received but because you're such a loyal customer and this has been a frustrating experience so far, I wanted to expedite that.In addition to that refund for the returned necklace, I just issued a full refund back to the credit card you used for the diamond stud earrings purchase insteadPlease allow up to business days for this to be reflected on your statement The refund amounted to $back to the card ending in 9155.Again we are very sorry for the trouble and we appreciate your patience Please let us know if there is anything else we can assist with.Regards, *** MManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears that you have been in
contact with Spencer since your initial submission to the Revdex.com as recent as October 5thIn reviewing the communication it looks that this issue has been resolved in the meantime.If this is not resolved and you need me to get in touch with someone on our Merchant Support side, please let me know and I will be happy to follow up for youJust reply to the email I will be sending you from Groupon.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint for Mattress Toppers and ***I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Aaron,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the
Merchant Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,Prabu *.ManagerGroupon Customer Support”Tell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comYour ticket reference number is ***.Regarding your complaint: It appears the reference you linked to in your original complaint has been pulled off of our siteTo be sure you are fully taken care of, though, I have reached out to our Merchant *** Leadership Team, and asked that they have someone reach out to you ASAP, to ensure you have no further concerns.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: XI'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Thanks for using GrouponPlease let me know if there is anything else I can do for you.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Refund to original form of payment - Card.I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***I'm very sorry for the trouble you've experienced and the confusion causedI see that the refund was issued to your Groupon account associated with *** account.I see that we issued $in Groupon Bucks to your account on 05/24/and you used it towards your purchase on 05/28/for Google Express Order # ***
I apologize again for any inconveniencePlease don't hesitate to let me know if there is anything else I can do for you.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for your patience while we attempted to resolve the issue you were experiencing with your Cheeburger Cheeburger Groupon purchase. I see that this issue was resolved on 11/and a credit was issued to your Groupon account at that time for the purchase priceIf you
are experiencing any additional trouble, please feel free to contact us at [email protected] or by calling 877-788-(M - F, AM - PM CST).If you need to follow up with this issue, please reference ticket number ***Let us know if we can be of further assistance. Sincerely,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It does not appear we listed the hours
of service on the deal page and all sales are final after three days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I’ve provided more specific instructions in my direct email
to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comAs stated under the Fine Print & Details tab on the screen
from which this purchase was made, https://www.groupon.com/deals/ga-bk-great-wolf-lodge-anaheim-2, "4-day cancellation notice required prior to cheor reservation is non-refundable." When you book through Groupon, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply; when we are contacted after the cancellation deadline we are not in a position to offer or process a refundThe first and second contacts we received pertaining to your request were both on 01/13/2018, per customer *** tickets *** *** ***Given your personal circumstances, your issue was passed along to our Groupon Getaways Outbound teamThe steps being taken were relayed, an internal reach out was made, and we advised to allow patience at that timeYou relayed concern in your complaint since it appeared that nothing had been done to assist you, please be aware that our designated contacts are not always customer facing; in this case our internal contact handles Groupon requests for *** *** Lodge as a whole and is not necessarily an in house agent at the propertySince approval is contingent on the business contact, we do emphasize patience since the turn around time for this process is typically a few business days and not always immediateWe were also previously notified that you initiated a dispute for the order in question as wellOnce a dispute is filed we normally recommend reaching back out to your financial institution directly, instead of working with us, to discuss a resolution and would advise to let that process run its coursePlease keep in mind for future reference, that once a dispute is filed Groupon will no longer be able to assist with refund discussion for that orderInitiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of serviceSince the dispute process was settled and the funds were awarded back to Groupon, we were able to proceed according to our policies and proceduresWe received approval from the business and issued a refund in the amount of $360.56, back to the original method of payment on 01/17/This amount will reflect on your card statement in 1-business days from issuanceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any troubleIt
looks like this has already been taken care of on Sept where we emailed you a PDF of your voucherOf course, if you have any difficulty using this voucher, please let me know and we'll look into this further.I've found this purchase, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesTo my understanding the additional account has a type-oWe can get this corrected in the account for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** Supervisor Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from *** to the email address associated with your Groupon
account, ***.Regarding your complaint: This voucher is eligible for trade in.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: there was no confirmation pageThe page glitched and started the saleA line went across the page and I couldn't stop the saleThat has been the problem all alongI didn't physically do anything to start the saleI only was putting a coupon code in too see what the discount would beI was signed in to the site, my payment info was savedI have deleted all forms of payments on your site so it doesn't happen againI had no idea what form of payment Was used until I looked intoThere was something wrong with that page
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress. Thank you for your understanding.Regards,***
**Manager

Complaint: ***
I am rejecting this response because: Unresolved, still waiting for some mythical person to resolve this issue
Sincerely,
*** ***