Groupon, Inc.

Complaint: ***
I am rejecting this response because: it doesnt matterIf I said it was purchased without my permission, you credit itMY credit card company will submit a charge back that you all will be responsible for
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from support***Regarding your complaint, I'm really sorry for any
trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself:https://www.groupon.***I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***In ticket ***, it was stated:I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeWe have issued a refund to your *** ending in *** for the *** *** Groupon purchased without your consentPlease allow up to business days for the refund to appear on your statementWe have also removed the credit card on file in your account.If you have any additional questions, please let me know through here.Regarding your complaint: Thank you for taking the time to speak with me today by phoneAs discussed, we are an internet based company and typically respond to electronic requests by emailHowever, we are always available by chat and email at [email protected] hours a day, days a week.With regards to the unauthorized purchase in your account, we have provided a full refund to the original form of payment for the unauthorized charge activity on your accountWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding and if you need anything additional, please reply to me here.Enjoy the rest of your weekend.Kind regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008788, and find that this resolution is satisfactory to meI have been a loyal customer to Groupon because of their incredible customer service, and am glad to once again have the opportunity to recognize their hard work in a positive wayThank you Revdex.com and thank you, GrouponI appreciate the time and effort spent on both of your parts to resolve this small issueI am excited to say that I will be receiving the item I was promised within the next couple weeks- I look forward to it! Have a wonderful New Year.
Sincerely,
Samantha ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi Colleen,I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,Veera * ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
C.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.comYour reference number for that email is ***I have
provided more specific details in that email regarding your issueIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleWe appreciate receiving feedback like yours, as we use it to review the deals we run on our site
I see that we've had reports of them
refusing to honor GrouponsIn circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intendedUnfortunately, we haven't been able to resolve the issue with the businessAt that point, we've decided it's best for our customers to cancel this deal and offer a refund to anyone who was unable to redeem their GrouponWe were in the process of notifying our customers, but we want to make sure you are taken careAnd it looks like when you made your original purchase, $in Groupon Bucks was automatically appliedWe are only authorized to issue a refund to the form of the payment used for the original purchase
Additionally, I see that $promotional discount was applied to this orderWhen a promotion is applied to an order, we generally can't reinstate it for future use after your order has been refundedYou can visit www.groupon.com/pages/md-discount to read more about the promotions we offer
However, because this Groupon didn't work out through no fault of your own, I'm happy to make sure you still have an opportunity to use your promotional discountI've gone ahead and issued $in Groupon Bucks for you to use within the next daysThis credit to your Groupon account will automatically apply at checkout once you're ready to make your next purchaseYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons
I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help
Regards,
*** N
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** *** in ticket #***.In ticket *** it was stated:"Hi ***As previously stated, you have already received $in Groupon bucks as an apology for any inconvenienceThis the extent to which we can compensate you for the troubles you mentioned, and you will not receive any further credit."I must reiterate this information that no more credit will be issued for this matter, whether to your Groupon account or original form of paymentTo answer your question of how to use this Groupon credit: Groupon Bucks will automatically apply to all purchases until the value is used, and this value doesn't expire for days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: A refund has been processed to the original
form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm really sorry for the trouble this has causedI reviewed your account and It looks like this has already been
taken care of.Your order was refunded to your original form of payment on 09/12/Please check you credit card statement to locate this charge.Please let me know if there is anything else I can do for my end.Regards,*** *SupervisorManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry to hear about the
experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com Please read the information below and if you have any further
questions, please reply directly to that email rather than through the Revdex.com, and I'll personally follow up with you from there. Regarding your complaint: I'm terribly sorry about the frustration regarding shipping delays for your two Groupon Goods purchases If we're discussing the two orders for the Bluetooth Activity Trackers, they have both been delivered at this time I show that order *** was delivered on March 28th, and orde* *** was delivered on March 31st Please let me know if this is not the case.As we use third party warehouses and sellers to deliver our Groupon Goods to you as such big discounts, there can be some delays with tracking updates As the Fine Print for these items stated, most orders are delivered within business days However, I understand that it can be frustrating to not see your tracking number update with that movement in real time, and I'm sorry for any inconvenience this caused.As both of the items are marked as delivered, I hope this issue has been resolved Please let me know if there's anything else I can do for these orders.I’ve provided more specific instructions in my direct email to youAgain, If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any frustration, and
for all the back and forthI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** Supervisor Groupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Business keeps repeating the same thing about "certain offers are only available to those signed in with certain email addresses." They refuse to even read what the complaint isThey purchased a *** ad which targeted me for something I cannot buy: a bait and switchI did not get some link from some website and try to use it when it was not allowedIt was advertised to me, directly, from Groupon through *** advertising.The issue appears to be unresolvable because Groupon will not even read what the complaint is
Sincerely,
*** ***