Groupon

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] are sorry for the frustration with thisOriginally you contacted us on 12/29/requesting a refund for the Michigan Laser Center in Farmington Hills, MI because you relocatedWe suggested the voucher be gifted to a friend or family member but due to your request, we made a one time courtesy which was a $credit, issued as Bucks, to your account.We emailed you on 1/7/confirming that we could make that this exception but that this credit would expire in days."To make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days."I understand that this may have been overlooked and because you are a loyal customer, I'm able to extend the expiration date on your Groupon Bucks by days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, [redacted] **Groupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me thank you so much for your assistance! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I AM WILLING AND INTERESTED TO RESOLVE THIS ISSUE AT THE EARLIESTI HAVE BEEN A CONSTANT CUSTOMER OF GROUPON...KEEP UP THE GOOD WORK.SOMETIMES ISSUES COME UP SO HERETOFORE, LET US RESOLVE TO AGREE Sincerely, N [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I want to apologize for the trouble with your Groupon Goods purchaseWe do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I request you to return the item back to us for a full refundAfter reviewing your account, it appears this matter has already been resolved because a colleague of mine has issued you a prepaid shipping label to return your purchase for a full refundPlease use that label to return the item for a full refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,ManagerManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for any trouble you have hadI realize how frustrating a situation like this can be.After three days from the purchase date, we typically need to reach out to the business before offering a Trade In credit or refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.With that said, I understand that this has been a frustrating experience, so I would like to offer you the opportunity to take advantage of Trade In.I have gone ahead and enabled Trade InYou can exchange your voucher any time for an equal value of Groupon Bucks and put those Bucks toward a new voucher right away.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: It looks like this has already been taken care of and we've issued a full refund for the orderI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We were recently notified by your financial institution that a dispute had been issued against a purchase you madeWe have to let the process of the dispute run its courseInstead of resolving the issue with us, you should work with your financial institution directly to discuss a resolution.We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for youYou can reach us at www.groupon.com/ [redacted] .I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: It was a problem with your server and not with meYou only sent me one confirmation email so I couldn't know to cancel one of themThat is fraudulent Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Please see the email sent from [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Liang,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, Marisabel *.ManagerGroupon Customer Support

Hi Jerry,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Megan *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The refund policy clearly states on your Venders website there is 150% price guarantee should the tickets not get delivered as promisedThat's the 1st issueThe 2nd issue was the date stated on your website was not the actual event date forcing me to take a day off and lose payThe 3rd and most serious issue is during the week prior I called Groupon and begged for help getting the tickets or refundBecause of the lack of care or concern I was unable to see the event had they at least granted a refund prior to the event I could have purchased tickets elsewhereThey need to step up and do the right thingsAt the bear minimum there should be a dollar credit for non delivery of the tickets pursuant to their vendors policyThis still doesn't make up for how horendously customer service handled this situation

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Sorry for the continued troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the trouble you encountered when you tried to use your Groupon voucherWe have issued a full refund to the original form of paymentThe refund will be reflected on your statement in business days or less.If you have any additional questions, please reply to me via my direct email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm sorry for any trouble with this purchase.I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint in regards to the purchase of tickets for [redacted] the Show: [redacted] Experience in Louisville, I am showing that you have been refunded via a dispute that you filed with your credit card companyThe refund was issued 12/14/2017.I am showing that you were denied a refund because all GrouponLive event deals are a final sale unless the Fine Print states otherwiseIn this case, the fine print states, refundable only on the day of purchase and I am showing that you contacted us the day after.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:The initial complaint was filed by me on behalf of my husbandWe share an email account and Groupon accountI didn’t realize that the complaint had to specifically be filed by himWe can easily submit another complaintIt seems like it is just a way to avoid resolution and deflect the issue back to us Sincerely, [redacted] ***

Contact Name and Title: [redacted] **, Manager Contact Phone [redacted] Contact Email: [redacted] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It looks like this has already been taken care of when you spoke with [redacted] **, but if you need any additional help, please let us know Regards, [redacted] Manager Groupon Customer Support