Groupon

Hi Antoine,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Alexandria *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: G-Pass not printable for Tapped: The Ultimate Craft Beer FestivalI have issued you the difference amount to your card with which you made your purchaseI’ve also emailed you directly from [redacted] via Ticket # [redacted] Please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] *Manager

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can confirm that your refund processed successfully on 09/01/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.For reference, we are unable to change any details of your Groupon Getaways booking after the reservation has been completedWe do mention this in the Fine Print & Details tab on the page where this deal was offered when we said, "Dates cannot be changed once booked; valid only for night(s) purchased." Along with the cancellation window that would apply to that bookingIn this case it was, "15-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundable."I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hey [redacted] ,I'm sorry for all of the trouble.After connecting with all of the necessary parties, I can confirm that Merchant Support will be refunding you for the amounts affected by the promotion that was run.Ashley, from Merchant Support, will be contacting you within the next hrs to discuss further.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Still waiting to hear from the section responsibleIssue is not resolvedI am getting a ton of emails about others that are supposed to contact me but at this time I have not received contact by them Sincerely, [redacted]

Mr***,I apologize for any frustration that may have occurred.I saw where a Goods Specialist had been in contact in November to explain that we won't be able to issue a refund.For further elaboration, I've notified a representative that will be in contact with you.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have looked into your account and see that you were refunded on 12/23/for for the iSunnao Bluetooth Car Kit Wireless Music Audio Receiver as well as Groupon Bucks for the inconvenience.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com.Regarding your complaint: Sorry for any inconvenienceI wasn't able to find your purchase using your email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge• The cardholder name• The name of the business that was featured• The city from which it was purchased• The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you furtherPlease reply directly to me in the email I just sent to you from support.com, and I can assist you.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand you’ve changed your mind about using this GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund for ALL EXPIRED GROUPONS OR GROUPON BUCKS FOR ALL EXPIRED GROUPONS NO EXCEPTIONNo more negotiating I've waited to long with no resolution.We would like to try and work with you on this but need you to respond to my direct email with the names of the expired Groupons in question so that we can investigate further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I would first like to apologize for the trouble you had when attempting to make an appointment with [redacted] PhotographyI do see that you were offered a Traand do hope you are able to find something that you enjoy.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment, as well as all previous Groupon correspondence prior My colleagues Prabu and Carla [redacted] have already replied to you on January 12th and February 2nd, respectively Per these replies, we stated"Sorry for the troubleIf you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution."and"The Getaways department works directly with hotels to provide rooms at a discounted rateSince Groupon does not impose the cancellation policies for these Getaways Booking deals, we are not in a position to cancel after the cancellation window has passedWe can only enforce the policy after this deadlineThis specific deals cancellation policy is non refundable directly after purchaseThis is the reason we are not able to go against policy as the terms of this deal was set up by the hotel directly."We also gave you instructions for removing any credit card information from both the full site and mobile app, to avoid this situation in the future.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesPlease note: we are not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: it is correct they did offer me a voucher to use as Groupon bucks but in order for me to use it they added an extra $charge on my debit card to use the voucher Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of and I can confirm that your refund, $for [redacted] Tour for Four People was processed successfully on 09/05/to the card used for the purchaseYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the delay in resolving your issueIt appears your refund of $was processed on 9/to the original form of payment.If you have any additional questions, please reply to the email I've sent directly (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

My bank have resolve issue for me case can be closed

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence Regarding your complaint:It looks like this has already been taken care of and your refund of $in Groupon Bucks was credited to your account.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questionsRegards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/07/28) */ Contact Name and Title: [redacted] Manager Contact Email: [email protected] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble According to our records, it looks as though this issue was resolved by a manager, [redacted] from our Customer Support Depton 7/14/ Again I truly apologize for any inconvenience you have had regarding your Groupon order but we do appreciate your feedback Thank you for your patience and please let me know if you have any other questions Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10989455, and find that this resolution is satisfactory to me Sincerely, Han **