Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of, but if you need any additional help, please let me know.I can confirm that your refund processed successfully on 9/1/in Groupon BucksI’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Unfortunately, we aren't able to issue a refund in this situationWe're only able to issue refunds if there is an unresolvable issue, such as the hotel has closed or is no longer accepting GrouponsThey advised us that there was no reservation made directly with them by you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: no email was provided to either [redacted] *, my husband, or myselfWe reviewed all aspects of our email and the email that you described was not therePlease re send the email to resolve this issue Sincerely, [redacted] and [redacted] *

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm really sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund was processed back to your original form of payment on November 24.If you have any additional questions, please reply directly to this email and I'll be happy to help.Regards, [redacted] TManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Sorry for any confusionAs I mentioned before, your refund was issued to the card you originally used to make the purchase.Your refund was processed to the paying card, your [redacted] ending in ***, and would have appeared on your statement as a refund from Groupon, IncIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status."Regarding your rejection: You are a loyal customer of ours and I want to make sure we have this resolved for youSince you have not seen the refund reflect your statement I have issued the amount paid for this Groupon into Groupon Bucks, a total of $15.I truly do apologize for the inconvenience, and sincerely with this hadn't been your first experienceI have issued the $in Groupon Bucks to your accountThis is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this natureGroupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for days.If you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:Sorry to hear you are unable to retrieve your purchase.I have provided a password reset link to your email idKindly reset the password using a desktop or a laptopAn update has recently been released which should take care of this problem, so I’d advise uninstalling and then reinstalling the app after reseting your password in a desktop/LaptopIf that doesn’t work, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint [redacted] I am rejecting this response because: I do not want Groupon bucksI no longer wish to do any business with GrouponTherefore, Groupon bucks are of no value to me I want a full refund to the card that was used Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I tried by phone over times and by email over times and no one ever read any of my emailsNow all of a sudden the Revdex.com has been contacted and they want to make a pitiful, lackadaisical attempt to quiet me and make the case and problem go awayGroupon still has not realized what happened, what they did wrong, or even careI tried to reach out to them but they could care less as long as they had my moneyI paid for a CTTW ringThe sent a ringThere is no way for me to know what kind, size, clarity or any other specification of what the ring they sent me was or was supposed to be because there was nothing but a plastic bag inside another plastic bagGroupon later sent a tag with CTTW on itThis only further illustrates their negligence, carelessness, complete and total disregard for accuracy and customer serviceThey forgot to send over the certifications attached to the rings so anyone who was not a jeweler could see what they boughtThey did not try and correct their mistakes before the Holidays when I needed it after I let them know their mistakesSo there is no way I would believe a certificate that is attached to nothing and was incorrect in the first placeI ordered a CTTW and they sent over a cert tag weeks later with 1.00CTTW and attached to nothing, just by itselfThey still owe me a ring gift boxThey have not filled my order correctly or completely as of yetNo, I do not accept their attempt to quiet my Revdex.com complaintThey do not understand that if they sent me just a ring in a bag in another bag with no other documentation attached, I do not know if they sent me a real diamond, or the size, clarity weight, or cut I purchasedIf they cannot include a box for the ring and then send over an incorrect tag how can I accept another mistake? Please see the attached pictures and their email as proof compared to my order that Groupon did not and does not care how they fail at filling an orderThey failed and have not filled my orderI still do not know if the rings they sent me were real or fake but I do know they did not read my emails Sincerely, [redacted]

Complaint: I am rejecting this response because: Sincerely, Miguel *** I am not sure why another manager took on my case at Groupon if he or she was going to repeat the exact same paper lines of the last individualI doubt you're sorry because you're making assumptions with out getting the customers side of thingsAlso, I am not sure why you're sending things to my email and not posting them within the Revdex.com posts because they are the individuals that are helping with the case, so it is also helpful if you would reply here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: On the page where the deal is offered, in this case [redacted] -ifly-1-4, we always include a map and list of locationsWe also included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Valid for the Ogden, Utah location only."I'm sorry to hear that you're not interested in visiting this locationYou can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer interested in using it.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] We recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please reply to the email I sent you linked to ticket # [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/09/27) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It seems that you have corresponded with our management team as of Wednesday, 9/23/The answer you received in that email is the final resolution we are able to provideHere it is again for your convenience: I am sorry that I wasn't able to provide you with your desired outcome in this matter I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Thank you for your understanding Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment but was unable to find any communications from you directly regarding this issueI responded to you a moment ago via email from [redacted] Regarding your complaint: I apologize for any shipping delays for your orders from [redacted] On the original screen where you made this purchase, [redacted] we included a "Fine Print" section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Orders ship within 8-business days."You purchased this order on 6/6/16, so only business days had passed when you submitted this claim via the Revdex.comI understand you may have paid more directly to the merchant to expedite your shipping but it's unclear to us whether you received your ordered items or notHowever, I understand you're disappointed with the service and that is not the experience we wish for our customersTo help make up for the trouble, I've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Please feel free to contact our support team directly with any issues pertaining to your GrouponsWe can be reached by email at [email protected] or by phone at [redacted] Monday-Sunday 8:AM - 10:PM CST.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I have reached out to our Merchant [redacted] Leadership TeamSomeone from that team should be in touch with you within business day, to discuss and resolve the matter with youIf you do not hear from anyone within business day, please let me know by replying directly to the email from [redacted] @groupon.com, and I'll be happy to assist you further.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [redacted] via Ticket # [redacted] please reply to me there if you have any further questionsRegarding your complaint: I've canceled one of your order and issued a full refund to your credit cardI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comRegarding your complaint: I'm sorry for any trouble Unfortunately, I am unable to find an account associated with the email address you've providedIt's possible that you are subscribed to our daily email list but do not actually have an account for making purchases(Groupon accounts are automatically created when you successfully buy your first deal.) If I'm unable to find your account with the information you've provided, then you may have not successfully made a Groupon purchaseIf there is an alternate email address that we can search, please feel free to let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint of your Groupon Goods order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Their customer service is completely awful Even in this complaint rsponse, you can tell that they did not fully read There was no additional transaction started by ME on 8/ I received an email from someone saying they were Groupon and after that there was over $1,of fraudulent activity on my card that was used with Groupon As for the trade in - I understand how trade in works The point was that the first representative offered it and then the second representative said that I was not eligible However- in going to the Groupon site yesterday in order to retrieve some more detailed information for my complaint with the Attorney General, it said that I COULD do a trade in on that day only! Had I not gone to the site on my own, I would have never known So once again, poor customer service.So yes, I reject the response because you did not fully address my concerns and your customer service is awful (Also, there was no detailed email sent to my email address as indicated in your response.) However, since I happened upon the trade in offer on the site yesterday, my money has been returned to me I will be guarded in my use of Groupon in the future - if at all - after the trade in vouchers are used Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket # [redacted] .Regarding your rejection: While our previous correspondence was correct in stating that this Groupon is not refundable under the terms of the deal page and policy, I can completely understand your frustration in this situationYou're a loyal customer of ours, and mistakes this this do happenI'm very sorry for the lack of appreciation that was displayed to you during this request.While I truly cannot refund an order of this nature to your card, per our agreement with the merchant, I want to be able to assist youWhat I'm able to do is issue you a refund in the form of Groupon BucksGroupon Bucks automatically apply to any future purchase you make until the value is used entirely, and these Bucks don't expire for daysI've issued $in Groupon Bucks to your account, which is double what the cost of the Groupon itself was worth.Again, thank you for your patience, and I do hope this reply is satisfactory.If you have any additional questions, please reply to me, and I will personally assist you.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint for the [redacted] hotel.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Tell us why here

Complaint: [redacted] I am rejecting this response because: They specifically stated that they are not willing to resolve my issue as I requestedI am disappointed that no one from Groupon in the United States has tried to call me as I have requested several timesThey continue to show the worst customer service I have encountered and are unwilling to admit their mistake and pay for itI have already discussed this issue with the merchant, and was told by the merchant that Groupon provided an unauthorized voucherGroupon should be the one to make up for it, not the merchant Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I checked your account and see that your order was canceled alreadyI see that this order was sold outUnfortunately, we'll not be able to reinstate this order for you.Your refund processed successfully on 01/01/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support