Groupon

Hi [redacted] I am truly sorry to hear about your disappointing experienceWe completely apologize for the inconvenience caused in using the voucher and also about the refund requestedWe apologize for the issue with redeeming the voucher.To make up for the disappointment, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.We completely apologize for this situation and sorry for the trouble.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:I am truly sorry to hear about the experience you had while purchasing this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.I have looked up into the issue and it looks like the Groupons you bought didn't meet the minimum requisites in order for the promo code to applyOn looking upon your products which you wanted to cancel, it looks like both were delivered to you already.However, we want to set things right and keep our customers happy alwaysHence as you requested, a refund is being processed back to the payment method you used to make this purchaseIf you paid with a credit or debit card, you'll see the refund on your statement within the next business days.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help usWe also address these kinds of issues immediately to ensure they don't happen again.Please let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey Michael,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: I am rejecting this response because: I dont see specific instructions from a separate email as stated in their response Sincerely, Kimberly [redacted]

Greetings [redacted] Thank you for reaching back out to usI have confirmed with our Merchant Escalations team that all references to your business have been removed from the Groupon websiteI will be sending you an email from [redacted] , continuing our previous thread, should you have any additional questions for meYour reference number is [redacted] Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution, though lacking any effort hold accountable the merchant that solicits through Groupon or to deter the merchant from doing the same to other Groupon customers, corrects issue on the Groupon side Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I apologize for the frustrationI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket # [redacted] Regarding your complaint: I'm very sorry for the trouble you had attempting to redeem your voucherUnfortunately, after days from purchase, we only issue refunds if there is an unresolvable issue with the businessAs we mentioned previously, we would be more than happy to reach out to the business on your behalf to help you redeem your GrouponOf course if you'd prefer not to use your voucher any longer, we can offer a Trade- In so that you can exchange this voucher for another.Again, we apologize for any inconvenience this has cause, and we regret that we're unable to compensate customers for their time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We received notice from [redacted] that this transaction has been disputedWe have to allow this process to complete.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: We were able to accommodate your requestI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] SupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response as it is impossible for me to complete what is requested since the Groupon website on my account does not allow customers to go back far enough in order history and for a customer as myself I have purchased hundreds of items at this pointI would appreciate that Revdex.com keep this open until we reach a full resolution as I have experienced many bad moments with Groupon's customer service ending up ignoring numerous replies when an issue prolongs for a certain amount of timeThe following message was sent in response to the Manager who reached out to me: * [redacted] Thank you for reaching out to meI hope that we will be able to work through this swiftly and efficientlyTo begin in response to your message, there are many orders where I have placed over a very long period of timeAs I am sure you are aware, your website in My Groupon's only goes so far, I try to look back at many orders that I have made before and it doesn't even allow me to go far enough for this situationWith that, it makes it only possible on Groupon's end to investigate and see my orders to determine which items were marked as returned and where no refunds were actually given but items went back to the companySecondly, in terms of lost/missing orders where I was charged on my credit card, I would order multiple items in one order, but for some reason nearly every time, each item is sent separately rather than in one box containing the complete order; the issue with this is that you guys charge the credit card immediately once the order is placed way before ever sending item from that orderThis has resulted in orders being placed, money being charged, but not ALL the items being sent and this goes way back along with more recent timesThere is no capable way of me sitting and going through each order as I have purchased hundreds of items at this point I'm sureGroupon should be the one looking into my account history and ensuring that all items were sent and accounted for as well as for returned itemsThank you, [redacted] Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you experienced with your Dinner Detective Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Thank you Revdex.com Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I asked for a follow up call and/or representative with whom I could discuss the complaint as an aside from the refundI would still like the opportunity to discuss this Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I apologize for the inconvenience in this issueHowever, the Fine Print stated, in part, "Discount reflects Pirate's current ticket prices, which may change." Further, the Groupon refund policy states, in part, "For ticketed events, Groupon will not issue refunds after the day of purchase..." The business may offer other temporary discounts or change their standard pricing after the Groupon was featuredUnfortunately, Groupon cannot foresee or control these changes.Regardless, we have made an exception and I have issued $back to your [redacted] credit card ending in ***Please allow days for this to reflect in your statementWe value you as a Groupon customer and I trust that this resolves this matter.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!I checked your account, and it looks like Groupon Bucks were deposited on 9/17/ for $30.00, 9/18/for $5.00, 9/21/for $and then used in a purchase on 9/29/and 10/3/for a Xbox Membership and Compression ShaperGroupon Bucks are automatically applied to purchases, so it's possible you used the credit without realizing it.I hope this helped! Please let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer Support

Complaint: I am rejecting this response because:No resolution was discussed, only that I would receive an e-mail from a Groupon representative I did not receive an e-mail.I am a reasonable person and don't typically ever have an issue with anything, however this was an unreasonable experience FACTS:I did not sign for the mattresses That is not my name on paperwork by the signature.I would've rejected the mattresses due to missing tags.POTENTIAL RESOLUTIONS:Refund (partial Groupon credit is OK if you prefer) and I can donate to charity or you can donate to charity.Refund (partial Groupon credit is OK if you prefer) and you can pick them up Sincerely, Michael ***

(The consumer indicated he/she DID NOT accept the response from the business.) Because it is clear bate and switch, and it states no where that it is only good off one item You wouldn't buy a ticket to go by yourself, so they are doing this and counting on people to buy more than one for an event and saying +25% ( [redacted] )

Hey Chaya,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support