Groupon

Complaint: [redacted] I am rejecting this response because:I received your email and all you asked for was the email address my acct was under I which I have responded and am waiting for a resolution before I so casually accept your response Sincerely, [redacted]

This purchase was made on Groupon for a stay at a resort in the Dominican Republic The purchase was for $

Complaint: [redacted] I am rejecting this response because: I did not here from them in a timely manner and unable to reach them by phone so, I once took the matter in ny hand and sold them to a family member, because too long above my knee and stopped blood circulation Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not understand how a company can keep someone's money without providing serviceI understand that this was a final saleThat final sale protects you in case I want to return or refund due to my wishesThat was not the caseGroupon represents the merchant providing the serviceThe merchant cancelledThey did not provide what I purchased on the date agreedI had no control over this at allTherefore final sale means nothing to meI am owed the money I paidFor you to keep it without providing service should be illegal You are correct that I contacted my credit card company but only after several weeks of trying to resolve this with GrouponI am sure you have reviewed all emails back and forth between your customer support department where all I got was shuffled around to the nextAll offering no solution I have also written complaints to my state representatives and an attorney for legal action advice I want my money back and to have this resolvedI will not let this go because your policy is bad businessI have been a groupon customer for some time and never dreamed that you would not stand behind your merchant when they felt like providing the service would put us and them in harms way Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards, [redacted] *ManagerGroupon Customer Suppo

Hey [redacted] I reviewed all of the internal correspondence regarding this deal.As you've heard from various reps and supervisors in our department, we're unable to provide a refund for this deal due to the amount of time it's been since you purchased this deal on 6/30/2015.With everything you've mentioned, we're certainly sorry that things didn't go perfectlyIf we're made aware sooner, we have more options at our disposal.However, because of the timeline related to this issue and the numerous exceptions we've made to our general refund policy for you in the past, I'm not able to provide your desired resolution.I'm sorry for any frustration that this may causeFor your records, the internal ticket number associated with this issue is [redacted] Regards, [redacted] **ManagerGroupon Customer Support

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleThe two supervisors you spoke with pointed out that the title of the Groupon, listed in large font at the top middle, did state the correct date of 10/8/Additionally, this date was selected by you when you purchased the tickets on our websiteHowever, I was able to locate the image you sent showing the date of 10/9/on the right hand side of the tickets and certainly understand how this would be confusingWe're very sorry this mix up happened and to make it right, I have just issued a full refund for the order back to your original form of paymentPlease allow up to business days for that to be reflected on your statementIf there is anything else we can do for you, please let us knowRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket # [redacted] , it was stated:"Hello,Thank you for contacting us through the Revdex.comI understand that the termination of your account may be inconvenientOur records indicate that several accounts have been created under your name, which is a violation of our Terms of UseTherefore, we have deactivated your accountsWe will not review this decision for reversal at this time[redacted] *Customer Support ManagerGroupon Inc."Regarding your rejection: Upon review of your account, we have identified a violation of our Terms of ServiceBecause of this, we have closed your account and request that you discontinue use of our website and services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.For more information, please refer to our Terms of Service (https://www.groupon.com/terms).Again, I'm sorry we were unable to provide you with the desired outcome of this matterHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I apologize for any confusion with your requestWe have already initiated the refund from our end on 10/12/However it might take business days for the refund to reflect in your accountHence I would kindly suggest you to have some patience regarding the same.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: Your current response is identical to the responses you have issued with each email request for a refundYou now construct an elaborate email asking me to accept a credit to do further business with GrouponI have rejected this offer repeatedly You attempt now, to make your offer sound as though it is a generous exception but it is the very same offer of credit rather than refund, dressed up in a more flowery tone The many emails that have passed between us are all a matter of record and on file at the Revdex.com Each time you have rejected a refund and suggested instead, a credit with your business, I have declined as I do not trust you to adequately screen the businesses you ask us to trust Your refund policy is unreasonable and so restrictive as to insure that a consumer who has an experience such as mine, will not have any chance of receiving a refundIn researching the experiences of other consumers I have found that you have a pattern of refusing to stand behind the services and merchandise which you sell You state that one must ask for refund within three days of purchasing a certificateIt is only when a consumer meets with the business or receives a product, that one knows whether they have received that which they have purchased In this case, I took the practitioner's first available appointment and that was several weeks out from the actual certificate purchaseAfter a few minutes with her I began to question the veracity of this practitioner I asked about her process and it was then that she admitted that she was unable to provide the service which I had purchased in good faith She said although I had purchased a one hour psychic reading, she was prepared to offer what she characterized as a “surface reading” (This is common tactic in what is sometimes characterized as “bait and switch” in an attempt to up-sell)She further elaborated saying that she was not going to provide any specificity with regard to names, initials or life eventsThe one hour reading would provide such things as lucky numbers and days of the week For seven minutes she had spoken in very general terms and when it was determined that she was unable to provide a psychic reading, she said “Just call Groupon and they will refund your money.” I have found your customer service to be well below an acceptable standard and disingenuous at best A reputable company stands behind its productsIf one pays for a product or service that a company is unable or unwilling to deliver, it is honest business practice to issue a refund Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Your reservation for [redacted] Vacation Resort was purchased on January 1st, and had a cancellation deadline of July 20th, at PM CST.At any point in time between January 1st and July 20th you had the ability to cancel your reservation and receive a full refund by signing in to http://www.groupon.com/mygroupons and clicking the "Cancel Order" link next to your reservation.If you need assistance cancelling an order you can contact Groupon Customer Support by visiting https://www.groupon.com/customer_supportFrom this page you're able speak with us by email, live chat, or request a call back.Unfortunately, because the dates of your reservation have passed we are unable to issue a refund.Thank you for your understanding

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for any trouble Your order was refunded to Groupon Bucks on 06/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there Groupon Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons If you have any other questions, please let us know Regards, [redacted] M Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .It looks like this has already been taken care of; I see that you were able to exchange your voucher for Groupon Bucks, on 05/04/2017, through our Trade In ProgramIf you need any additional help, please let me know.Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I want a refund on my credit cardI purchased a service that was unavailable for useI expect to get my money back in fullI do not want "Groupon bucks." This will not be resolved until I have been credited on my credit card for the money I am out as a result of Groupon Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint concerning your iPhone: 128GB (GSM Unlocked) - Gold Refurbished order placed on 5/19/16, I understand your frustration and this is the not experience we want our customers to go through.I wish I was in position to get the phone in your hands right now, however I'm afraid we're unable offer replacement for this itemWe also strive to make sure we reply to our customers on time, however sorry for the delay due to unusual high volumeWe do not issue refund for expired Groupons, however as an exception I've issued you $in Groupon BucksThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Below is the split of your unused Groupon's for you reference.skype-- $10ristretto-roasters-portland - $7common-ground-wellness-portland-- $30here-we-go-again - $15urban-farm-store-portland - $10Again, I'm really sorry about this troublePlease let me know if you need further help and I'll be happy to assist.Thanks, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thanks for reaching out to us through Revdex.comI have reviewed your correspondence with our representative, and I apologize for any confusion.I am very sorry that there was delay in providing a resolution for your issuel would like to confirm that I have gone ahead and issued $as refund for your vouchers to your original form of payment I would like to apologize for the bad experience your faced while purchasing and redeeming this deal Due to technical issues, our customers had issue during purchase, and we are taking steps to ensure this doe not happen againOur intentions are always to give our customers the best and simplest experienceI sincerely take this opportunity to apologize that we are not able to help in this deal.Please allow up to business days for this refund to fully reflect on your statement Thank you for your understanding If you have any further questions, please let me knowRegards, ***ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] For the record, I'm replying to you through [redacted] @groupon.com and through the Revdex.com portal, as is standard in these mattersThese two responses mirror each other.In ticket [redacted] , it was stated:"Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Unfortunately, we were not able to call out to the hotel on the day you contacted usWhile we need to follow hotel cancellation policies I have gone ahead and made an exception in this case and issued a refund of the balance to your original form of paymentPlease allow up to business days for the credit to appear on your account.Regards, [redacted] *ManagerGroupon Getaways Customer Support"Regarding your rejection: as we have already issued the requested refund, and replied to you in the Revdex.com portal as well as your email address, we consider this issue solved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Thanks for using GrouponPlease let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you have experienced with your Groupon Stores purchaseWe can confirm you have been refunded in full back to your [redacted] ending in ***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support