Groupon

Complaint: [redacted] I am rejecting this response because: They don't care about they customersHow is it right the cancelled my reservations after 7dayI'm going to help me [redacted] , Im going on social med and I'm going to spread the word how you guys treat you'll customerSincerely Cleary resolved for me Sincerely, [redacted] ***

Contact Name and Title: [redacted] **, Manager Contact Phone [redacted] Contact Email: [redacted] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It looks like this has already been taken care of when you spoke with [redacted] **, but if you need any additional help, please let us know Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm sorry for any trouble with this purchase.I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/08/08) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble We're sorry the restaurant was closed on the Fourth of July without specifying on their websiteMany businesses change their hours for a national holiday but we always want to get that information to customers as soon as we knowAt this time, we won't be able to reimburse you for the expenses incurred when attempting to visit on 7/ Since you don't want a refund, we are limited with what we can offerWe won't be able to insist that they provide any complimentary items or a larger discountA question like this would be better answered by the businessYou can find a link to their website and contact information by visiting the page where this Groupon is featuredHead to www.groupon.com/deals/the-kitchen-italian-cafe-and-pizzeria and look to the right of the deal's description I'm sorry we can't be of more help but we appreciate your patience and understanding Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Groupon has done nothing to try to make this right at the first place or after going through Revdex.com There is no customer service in how Groupon doing their business Thank you Revdex.com for facilitating this dispute, the case may be closed, since I don't see a different outcome will come out of this

Hello ***I've reviewed your response to your Revdex.com complaint and we remain unable to issue a refund for your 3/reservation at [redacted] Highlands Lodge.As previously stated, your reservation was non-refundable at the time of your purchaseThe Fine Print on the deal page stated the cancellation policy of your reservationThe calendar on which you selected your cheand check-out dates displayed that your reservation would be non-refundable upon purchaseYou were informed your reservation would be non-refundable before you completed your purchaseBy completing your purchase, you agreed to these terms.As previously stated, purchase confirmations are sent to the email address you provide for your Groupon accountAs previously stated, it is your responsibility to provide accurate contact information to receive transaction emails from GrouponAs previoulsy stated, you did not provide accurate contact information when you created your Groupon accountYou created your Groupon account with a typo, [redacted] ."As previously stated, your purchase confirmation email was generated normally and sent to the address you provided, [redacted] ." If you did not receive your purchase confirmation email, the cause is that you did not provide accurate contact information when you created your Groupon accountThis does not negate the cancellation policy you agreed to when you completed your purchase.For these listed reasons, you are not eligible to receive a refund for your reservationWe are not able to assist any further with your particular request and we consider the matter resolved.Thank you again for your understanding[redacted] *Getaways ManagerGroupon Customer Support

Hey Sondra,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: the $refund has not been refunded back to my checking accountGroupon states that the refund was "successfully" processed on 8/14/The attachment that I have provided with this response is a screenshot of Groupon taking the money out of my accountGroupon has stated that it would take business days and they have exceeded that time limitThey've also asked that I reached out to my bank which I already have on 8/26/and Groupon did not process the refund at that timeI purchased a services so I'm having a hard time understanding why Groupon does not want to refund the money back to my account Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've just issued a $refund in Groupon Bucks to your accountI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint on the status of refund request for order# [redacted] ;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com:Thank you again for your help in resolving this matterI truly believe that Groupon would not have acted on my request without your intervention I have reviewed the response made by the business in reference to complaint ID [redacted] While I am not completely satisfied with the resolution - a full refund should have been issued to the original form of payment - my credit card (I am not sure why they have their policies if they don't follow them), I am very happy that I can put the whole issue behind me I have used the Groupon Bucks they issued, since I had no other choice, but I can promise that I will NEVER, EVER use Groupon again and I will warn all my friends about their lack of respect for customers, so they don't have to go through the same process I didBest regards, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/fanxchange-oklahoma-state-cowboys-at-texas-longhorn...⇄ we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"The tickets identified in this promotion are made available through FanXchangeNeither Groupon nor FanXchange owns the tickets to this event or sets ticket pricesFanXchange's third-party sellers list and sell the ticketsBecause FanXchange's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value."When selecting a ticket option through FanXchange, each option will be listed by a seller as to what types of tickets they are offeringYour purchase was for tickets, Section [redacted] Row PASSIf you review the website for Texas Athletics, as well, you will see that the Champions/Corral Club are separate passes from an actual ticket to the eventYou can review that information here: [redacted] I'm sorry to hear this kept you from using your GrouponHowever, since this restriction was included in the deal's Fine Print, as well as on the description of the ticket, at the time of your purchase, I am not able to issue a refund after purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Upon reviewing your account, we encountered a violation of our Terms of Service and have closed the accountI am sorry for any inconvenience, but this decision cannot be appealed.I have attached your Groupons that have not been marked redeemed to the email sent from [redacted] so that you are still able to redeem themPlease note that while these Groupons have not been marked redeemed, you will want to check with the merchants for the most accurate redemption status, in case any of the merchants are using a different system to track redemption.I must request that you please discontinue use of our website and our services going forwardWe do not come to decisions like this easily when it comes to serving our customers, but we also need to take into account the need to preserve the integrity of our program and the best interests of our company.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thank you for attaching your screenshot of the emailI've unsubscribed this email addressYou will stop receiving Groupon promotional emails within hours.I apologize for the long delay.Please let me know if you have any further questions.Thanks, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: You have been refunded in full for your luggage and it is still available to purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I have tested the codes for the following deals per the instructions on the voucher and found they are all working:Canvas On Sale - Cushion CoverPicture Canvas - 8"x10" Standard Frame CanvasBuild a Head - 12"x18" Head Cutout on a StickI’ve provided more specific instructions in my direct email to you regarding the tested codesPlease reply to the email I sent you directly with more information about the other codes you are having trouble with and we can look into them as well.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I completely understand the frustration on not receiving the product as expectedAlso, there was an error form our end on the refund part, not to worry I've gone ahead and refunded to the [redacted] ***You should be able to see the refund to your account in a short whileAlso, I see that your are upset on not able to exchange for the correct color, I apologize for the inconvenience and will be unable to help you in this case as we don't have that option at the momentI will ensure this is communicated to the correct channel so that we can improve our process and satisfy our best customers like you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com in the ticket # [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Your refund of $was processed back to your card ending in [redacted] on 11/It can take up to business days for a refund to appear on your statementIf you are still seeing any duplicated charges please follow the instructions provided in my email directly to you.If you have any additional questions, please reply to me via my direct email (Ticket [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] in ticket [redacted] .In ticket [redacted] , we state:"Hi [redacted] Sorry for any inconvenienceI wasn't able to find your purchase using your email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge• The cardholder name• The name of the business that was featured• The city from which it was purchased• The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further."As we have reached out to you from our support channels, please follow up in that thread, which was sent to the email address provided to the Revdex.com, which is [redacted] @gmail.com.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work withI apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Regards, [redacted] *ManagerGroupon Customer Support