Groupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Had communication stayed timely, I would not have made a formal Revdex.com complaintI gave a day notice to respond after being denied a refund, unfortunately I didn't hear back before that timeThank you for resolving this issue in satisfactory terms Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer SupportTell us why here

Complaint: [redacted] I am rejecting this response because: No one has contacted meI simply need the listing removed Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *Supervisor Groupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Please be aware, this Groupon Goods item is sold by a 3rd party merchant, and they take care of ensuring the fulfillment, delivery, and quality of the item you've purchased.I understand that you are not satisfied with the previous replies you've received from the merchantPlease note, any items marked "final sale," are nonrefundable and may not be returnedHowever, given the circumstances, we've gone ahead and escalated this issue to our Stores Support team for further review.I’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 05/06/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at [redacted] I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Cancellation of Groupon Live ticketI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com via Ticket [redacted] .Regarding your complaint: We do our best to feature businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services Please know that we appreciate you bringing this issue to our attentionWe look into these matters with the businesses directly, and user our findings to evaluate the kinds of deals we offer and the businesses we work with in the futureWith that said, I'm very sorry for the continued trouble you've hadI realize how frustrating a situation like this can be I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:I'm so sorry for any difficulty! It sounds like emails from our Customer Support team may be missing your inbox.We sent an email on 02/14/to all customers who purchased this GrouponI've copied the original email below in case you are unable to locate it:If the resolution given below isn't fulfilling your expectation, we can provide you the refund in the Groupon bucks for the unused part of this voucher--------------------Thanks for purchasing the Groupon for [redacted] !We have some bad news: the [redacted] location has closedWe know—we're disappointed tooBut not to worry! You can still redeem your Groupon at the following location: [redacted] We've updated your Groupon to reflect this change, so if you've already downloaded your voucher, you can reprint it from your account at www.groupon.com/mygroupons.Of course, if this change will prevent you from using your Groupon, please let us know by the expiration dateContact us at www.groupon.com/support and we'll be happy to helpThe sooner we hear from you, the better we can assist.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:Sorry for the delay in response.Looks like the refund to the new card was processed as requested on 10/17/This refund will be reflecting in your statement shortly.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am very sorry that this order caused so much frustration At this point, I am able to confirm that your order for the [redacted] did go through successfully, using the $in Groupon Bucks previously added to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Unfortunately, as mentioned in our earlier CS replies, we are unable to process a refund for your ' ***' Groupon purchaseHere at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchaseWe put most of the pertinent information in the Fine Print section, on the page where the deal is offered, in this case http://www.groupon.com/deals/ihop-2- [redacted] , we always include a map and list of locations to the right of the deal descriptionIn this case, the restriction in question is: [redacted] I'm sorry to hear that you're not interested in visiting this locationYou can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer interested in using itAfter days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including both your chat and phone inquiries to our CS team in the last week of March.Regarding your complaint: Unfortunately, we are unable to fulfill your request for a refund for this Groupon Live eventAs the dates listed for the event ended at 4/27/17, and the Fine Print did state that a reservation was required, the merchant was willing to honor within the terms of the dealWhile I understand that the date they had available wasn't your preference, it was within the time window listed on the voucher and deal page at the time of purchase.I do sincerely understand that this can be a frustrating situationHowever, we must keep to our strict policies regarding Groupon Live events, as this applies to all customers.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Annisha,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm sorry that USPS was unable to locate your Groupon Goods shipment for the hexagonal earringsUnfortunately, I do not have any further delivery information beyond the tracking number providedMy sincere apologies that I'm not able to do more to get this order to you.I've just canceled this order to your original form of paymentWe understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this natureTo prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address.In regards to the professional makeup brush cleaner and dryer purchase, it appears that product was marked returned to sender and returned to usGiven the circumstances, we've also issued a full refund for that order as well.You should see the credits anytime within the next business days reflected on your statement.If you would like to speak with a member of our Customer Support team over the phone, please visit our support page with the following link, https://www.groupon.com/customer_support, to request a call back during phone hours of Monday-Friday 8am to 6pm CST.I’ve also emailed you directlyIf you have any additional questions, please reply to me through there.Thank you for your understanding.Regards,Trevor DManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I received a FULL refund only after numerous emails and attempts to reach an agent live to their number they recently disconnectedI only recv'd my refund b/c I told them I would be writing the Revdex.com and Atty General's office and not because they've admitted any wrongdoing on their partAlso I have written them and told them they will not receive future business from me unless they have a valid customer service phone number to a live agent and inform me their first line agents are able to issue full refunds should a client deal not live up to their promise! Sincerely, [redacted]

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, first I would like to apologize for the delay in our response to your queryI had investigated into the issue further and I've just issued you a full refund to the card ending in [redacted] and removed this Groupon from your accountPlease allow up to business days for this refund to be reflected on your statement.For your reference, you can return the item for a full refund within days of delivery by heading to your My Groupons page at http://www.groupon.com/mygrouponsOnce you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Package" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing label.Thank you for your understanding.Regards, [redacted] Groupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent complaint, your previous post, and all internal Groupon correspondence.As mentioned in the other responses you've received, the main issue is the amount of time that has passedThe hypothetical resolutions that you've proposed are certainly avenues we consider if we're notified about product does not meet the specifications within the first two weeks of an item's deliveryBecause of the timeline involved, however, there's nothing more that we can do to rectify the issueI'm sorry for any frustration that this news may cause.Thank you for your understanding.Regards, [redacted] Manager Groupon Customer Support s why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry about this incomplete order, but we won't be able to provide you with what's missingThe reason Groupon doesn't offer replacements or exchanges is because of the way we purchase our itemsWe buy our Goods products from third-party merchants, who generally have a limited quantityWe can't promise that when you want to return or replace what you ordered that we will even have it left in stockAlthough we hope to one day be able to offer exchanges for certain products, as of right now it isn't an option with any of our Goods deals.If you want to keep what you received as-is, I would be happy to issue $in Groupon Bucks to your account to make up for any missing partsOtherwise, you can return your purchase for a full refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care ofYour Groupon voucher was Traded In, and you were able to purchase a new Groupon voucher with this credit.I’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support