Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears that this was already handled with a traon 6/09/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, after reviewing your account and contact history, we processed a full refund of the gs-emergency-survival-kit order for you on 7/5/in the full amount ($99.90) back to your original form of payment due to the stores merchant being unresponsive to your queriesWe hope the processed refund resolved matters to your satisfactionI’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket # [redacted] , it was stated:"Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/entertainment-cruises-5, we included a Q&A Board on each deal for customers to ask more specific questions about the offer and the business.In one of the question, we've clearly informed that "The price is for one person."I'm sorry to hear this will keep you from using your GrouponIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)."Regarding your complaint: To clarify further, I do agree that if the deal page suggested it was for multiple people, this would be confusingHowever, on the deal page, there is no language or deal option to suggest that this Groupon was for more than one admittanceUnless otherwise stated in the deal option or Fine Print, Groupons are for single useAs there was no language to suggest this was for multiple persons, and it was clarified in the Q&A portion of the deal page, I have to again deny your request for a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Manager completely ignored my complaint Again I want $credit for the ridiculous experience of having my card fraud declined a dozen times requiring me to pay a higher parking rate at the time It's hilarious they won't just issue the credit, I'm going to complain until my face turns blue costing them more money then it would cost for them to just resolve my concern with an apology and the credit I've been asking for as nausem.Sincerely, [redacted]

Hi Mariam,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, Alexandria *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have reviewed your correspondence with our representative and I apologize for any confusionOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $to original form of payment.Allow up to business days for this to be reflected on your statementThanks again for using GrouponPlease let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationUnfortunately, as the [redacted] Gift card deal is no longer available, I am unable to provide a new [redacted] Gift card.Because you had such a poor experience, I've just issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ Hi [redacted] I apologize for the frustration, but unfortunately, I'm not able to issue a refund in this situationOur GrouponLive deals are available to you through a partnership with [redacted] and are considered ticket purchasesAs such, they are non-refundable after the day you buy them We always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a "Fine Print" section in the middle of the page where this deal was offered, https://www.groupon.com/deals/gl-the-rockettes-In this case, the restriction in question is: "Refundable only on day of purchase." While I won't be able to honor your request today, you can certainly give this away as a giftJust let us know the name of the person who will be redeeming the GrouponIf we have this information at least hours before the day of the show, we'll be able to change the name on the Groupon for youThe name on the Groupon must be the same as the person redeeming it at the show Please let me know if you would like to give this as a gift or if you have any other questions Regards, Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't have any tickets that I can actually sell and/or "gift" at this point per this responseThese tickets are not for the date I requestedI requested November 23rd and the system assigned me the November 13th dateThis is unacceptable that due to a system error they refuse to honor my requestEven though the verification screen showed the correct date on the mobile app, when the tickets were issued they were not for the Nov23rd dateDon't you find it odd that EVERY other date online has been sold out at this point EXCEPT November 23rd? Can you prove to me that it was not an error with your system that caused me to get the wrong date? Final Business Response / [redacted] (4000, 9, 2015/10/02) */ Hi [redacted] My name is [redacted] and I am a manager at GrouponThis email is in response to the Revdex.com complaint that you have lodged I have just checked your account and I can see that you have purchased the wrong deal optionI'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the futureOf course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us If you have any further questions, please let me know Regards, [redacted] Manager Groupon Customer Support Final Consumer Response / [redacted] (2000, 11, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Just wanted to ability to purchase the correct dateThanks so much for finally fixing this

Hi [redacted] I am responding on behalf of Groupon's management.I am truly sorry to hear about the experience you had regarding this Groupon purchaseWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this caseTo help make up for the trouble, I just issued you a full refund for your above mentioned purchasePlease allow up to business days for this to be reflected on your statementAs an apology from our side, you need not ship back the wrong product that was shipped to you Unfortunately, we are not able to ship any replacementsI hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponWe also address these kinds of issues immediately to ensure they don't happen again.Thank you again for reaching out to usPlease let me know if there is anything else I can do for youRegards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble with this deal.On the original screen where you made this purchase, https://www.groupon.com/deals/photo-booth-bookings-7, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Reservation required"While I understand this can be a frustrating situation when the date or time you request is not available, but this Groupon did not guarantee any specific date.I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey Suzanne, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: [redacted] told me in his email that "While the fine print for this deal originally said that the item would be received within business days, your order had unfortunately experienced a delayThis can occur because of an issue with the fulfillment center that the item was shipped from or an issue with inventory." Since they couldn't fulfill the fine print on the deal, they should have cancelled that order especially it was a birthday gift for my son I have contacted their customer service several times to cancel my order and get a refund, when my order was delayed, but they refused ! My order has arrived after a month instead of bussiness days !! Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Contact Name and Title: [redacted] /Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm very sorry for the trouble I see that as requested, your refund was switched to your credit card on 10/18/Please allow up to business days for this to be reflected on your statement My apologies again for our confusion, which resulted in a refund that was not requestedIf you have any further questions, please let us know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their response, the refund was processed

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.We're happy to hear that this issue has been resolvedI responded to you a moment ago via email from [redacted] groupon.comIf you need any additional assistance, please reply to me thereRegards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Andrew,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleDue to the hour difference in the time initially listed on the deal page, a representative refunded your purchase earlier todayPlease allow up to business days for this to be reflected on your statement.Additionally, I've added $in Groupon Bucks to your account to apologize for this experienceThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.We appreciate your feedback as it helps improve our deals in the futureIf you have further questions, please let us know.Regards, Brette *ManagerGroupon Customer Support