Groupon

Complaint: [redacted] I am rejecting this response because: The money was never credited back to my account even after the information that was sent to meMy bank also said that they didn't saw no transactionI had to dispute the transaction to get my money back Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Your financial institution has notified us that a dispute was filed regarding this purchasePlease follow up with them directly to work toward a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] When I informed the company that I contact your office they gave me my full refund Thank you so much for your help I am rejecting this response because:After informing the company that I contact office they gave me my full refund Thank you so much for your help Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We have issued you a full refund for the item you returned.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***,I'm truly sorry for any inconvenience this has causedI can totally understand your frustration.Unfortunately, any funds you paid directly to this merchant will have to be refunded by themWe do not have the ability to issue a refund for a fee that was not paid to GrouponRegarding your Groupon purchase, that was placed using Groupon Bucks redeemed from an external Gift CardSince this was not paid in cash, we are unable to refund you in cashYou currently have $in Groupon Bucks in your accountThese will never expire and will apply automatically to your next purchaseAgain, I sincerely apologize for any trouble this has causedThank you for your understanding.Regards, [redacted] SManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I completely understand your dissatisfaction with everything that happenedOf course, this is not the experience we want you to have when using GrouponTo help make up for the trouble, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in daysI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello Ada,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I apologize the replacement item arrived... damaged as well. I'm notifying our Goods team about this to provide you with the best options.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Megan * Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the frustrating experience while attempting to purchase the [redacted] Barbecue GrouponI am able to provide a resolution and happy to assist you further.I’ve provided more specific details and instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11103261, and I will wait for further contact from a Groupon manager as noted in the most recent message from GrouponGroupon has not offered a resolution to my complaint so I am only "Accepting" Groupon's notification that another Manager will review the complaint and contact me Sincerely, Sandra [redacted]

Complaint: [redacted] I am rejecting this response because: I understand I was granted a refundThat is the core of the issueI NEVER requested a refund, nor did I want a refundBy granting a refund, without my request or consent, Groupon directly caused me to be unable to attend an event I made arrangements to attendI repeat, I did not request a refundI did not want a refundI am puzzled as to why several Groupon employees seem to think that granting an unrequested, unwanted refund solves a problem and is acceptable customer serviceThis issue has NOT been resolved Sincerely, [redacted]

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused with the purchase and not providing a favorable solution.As per the deal page, it is mentioned that the in store option is not available for HawaiiHowever the merchant is unable to deliver the product to the mentioned locationAlso the delivery charge is payed directly to the merchant and thus not accepting the payment from Hawaiian card is under their discretionWe apologize for the inconvenience you went through in this regard.We can see that a trade in option has been provided and it is initiated for your orderWe are tend to work within a policy and thus we have provided the best possible solution from our side by providing the trade inIf you have any more questions, or need any help, please let me know.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me They have refunded me my money for the Groupon Getaway Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket # [redacted] .In ticket # [redacted] , [redacted] offered you a trafor this Groupon, which is standard in this situation However, I can completely understand your frustration, and have issued a full refund to your original form of payment Please allow up to business days for this refund to fully reflect on your statement.Regarding contacting us: I apologize for any frustration you might have experienced when trying to contact us While it's true we no longer have an number to call, you can visit groupon.com/ [redacted] and request help This can be with an immediate chat rep, or through a phone callback, usually within the hour.Again, I'm sorry for any frustration this situation has caused If you have any further questions, please reply directly to me in the email I've sent from [redacted] @groupon.com, and I will assist you directly.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleAfter days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your Groupon.Once a Groupon expires, it remains non-refundable but is good at that business for the amount paid for itIf this is something you decide not to do you are free to gift your expired Groupons to a friend or family member since Groupons are transferable from one person to another.To review the details and Fine Print of your expired Groupons, please sign into your account at www.groupon.com/mygroupons and scroll down to the section labeled "Credit Vouchers".Thanks for your understandingIf there is anything else we can help you with, please feel free to let us knowYou can reach us by phone a.mto p.mCentral Time, seven days a week, at ( [redacted] .Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I never received the email Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the trouble with this deal On the original screen where you made this purchase, http://www.groupon.com/deals/new-york-real-estate-institute-2, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Sorry for any confusionAlthough there was a recent deal for the same business, the offers are completely separate and the Groupon orders can't be swapped.As previously informed, you will not be able to use the $you paid for the ticket to buy another deal or the same deal againAs this is a GrouponLive deal (Ticketed Event), we won't be able to offer a refund or credit for a live deal after the day of purchaseGrouponLive deals are ticketed events and are actual ticket purchases and not refundable (Cash/credit) and this is mentioned in the fine print included in the improv deal [redacted] Therefore, the tickets for this event is not valid after the mentioned dates in the offer - "FebThrough June 14, 2015".Thanks for your understanding regarding this issue.I must reiterate this information, as it's clearly stated that GrouponLive purchases cannot be exchanged, swapped, or redeemed after expiration.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] I apologize for the frustration with this purchaseTypically we have all Groupon Live tickets available shortly after the deal is closedLuckily, we were able to get your tickets to you a few weeks agoI've gone ahead and issued $in Groupon Bucks to your account for use towards your next purchase, as an apology for the delay.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I'm very sorry for the inconveniencePlease let me know if you have further questions.Regards, [redacted] *ManagerGroupon Customer Support