Groupon

Dear Rebecca,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint on the product that was not delivered, I have reviewed your case and refunded gg-akc-puppy-training-pads-150-count for the full amount of $21.23.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like your issue was already taken care of and we have successfully unsubscribed your email address from our data base, but if you need any additional help, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] I'm sorry for any frustration here I see my colleague [redacted] replied to you on May in ticket [redacted] In that ticket, it was stated: "Hi [redacted] Sorry to hear you've been finding it difficult to get through to [redacted] Fitness Studio.Since this voucher was purchased by your husband, for security purposes, we are unable to modify anyone else's account without their direct consent.Please have the purchaser of this Groupon send this request in a separate email, using their email address associated with their Groupon account, to [email protected]."While we must speak to the account holder during any CS inquiry, I see this order has been refunded on May 3rdThanks for your understanding [redacted] *ManagerGroupon Customer [redacted]

Hi [redacted] Sorry for any confusion!It looks like your issue has already been taken care of, but if you need any additional help, please let me know.Your order was refunded to Groupon Bucks on 1/28/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Groupon Bucks are available immediately in your account. There's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.com. They apply automatically to purchases on our site until they run out. You can see your current balance in the top right corner of the page when signed into your account at [redacted] I hope this clears everything up! If you have any other questions, please let me know. Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm really sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund was processed back to your original form of payment on November 13.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand you were seeking to use this Groupon for a weekend appointmentSometimes, our featured businesses' appointments fill up more quickly as the expiration date approachesIn these situations, we ask that our merchants accept your Groupon for the full value and schedule your appointment for a date that falls after the deal's expiration, if necessaryAdditionally, if you do not reach out to the business to schedule before your Groupon expires, it will still be redeemable for the amount you paidFor future reference, we do include the merchants contact information prior to purchase if seeking to use on a specific date to see if its available prior to purchasing the voucher.I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new oneI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Please see communication sent to Groupon to resolve issues...C,Thank you for your attempt to resolve my issues with GrouponI am more than happy to use and maintain any Voucher that is still valid and I can use In reviewing the correspondence I see Groupon is stating they gave me Groupon Bucks for particular vouchersI can not tell which voucher is being replaced with Groupon bucks, therefore, I am requesting an invoice on what voucher I was given bucks for and how much on each I have vouchers that are probably still valid, and I will use I am not trying to be reimbursed for anything but what I am entitled to (1)3x.AMF Bowling, (2)BaSharkeez,(3) 2xFig & Olive,(4) [redacted] Vineyards,(5) Honey Kettle Fried chicken, hopefully, I can still use these vouchers.Invalid Vouchers...received invoice and Bucks $for NDCS duct cleaning - $thank you, I had 3x tickets to [redacted] Movies Tours,$& total $voucher for Killer Shrimp (shut down which got refund my request started) $Bridal Premier Show, $20.002x Ultimate [redacted] Expo $10.00eaI had 4x tickets to [redacted] Tours $eaThank you, -----Original Message-----From: Groupon Customer Support To: [redacted] @aol.com>Sent: Fri, Dec 29, 5:am

Initial Business Response / [redacted] (1000, 10, 2015/10/07) */ Contact Name and Title: GROUPON Hi [redacted] I'm so sorry to hear that you're unsatisfied by your latest Groupon experienceI am a manager here at Groupon, and I am happy to look into this further for you I reviewed your account and see that you should have received the credit to your account however it was not applied due to some technical issueI have issued the $your Master card ending with XXXXPlease allow up to business days for this to be reflected on your statement I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.It looks like your issue was resolved as requested and your refund has already been processed on 07/17/to groupon bucksI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for that reply to your Revdex.com submission I have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I know our previous agents, as well as our initial response, mentioned that there can be a delay when the site hasn't quite caught up with the actual number of Groupons sold During this time, it may still look like the deal is available even though the maximum number of Groupons has already been soldIn addition to that, there can be other factors that may cause an order to be auto-refunded after purchase For example, at the time of your purchase, there was a very limited number of seats left available Seating assignments are now given at the time of purchase That means that previous ticket purchases are grouped together as they are purchased, which can sometimes lead to having only single seats left when nearing maximum available quantities If you were trying to purchase seats and there were only individual seats left, the system will auto-refund you since it cannot provide seats together as requested But that doesn't necessarily mean that there are not more than seats left available for purchase.While I realize that explanation doesn't provide a resolution to your issue, I wanted to further clarify why your purchase attempt was auto-refunded Unfortunately, we do not have the functionality nor the inventory to provide you with any additional seats at this point.I want to assure you that we will always do everything in our power to help our customers have a fun and inviting experience when using the Groupon site, and customer satisfaction continues to be a top priority We take matters like this very seriously and do everything we can to prevent situations like this from happening again in the future.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.I'm so sorry for the disappointment, and I wish I had better news for youPlease let me know if you have any questionsThank you for your understanding.Regards,***ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:It was an empty responseThe representative from Groupon said to await response for a bit longer but I received no subsequent communication from anyone at GrouponVeerasekar from Groupon said: "I've looped in a manager who works on the Getaways Team and they’ll be in touch shortly." It's been days, and I only have days to respond here on Revdex.com, so I've waited just about as long as I couldI suspect this is a tactic by Groupon to wait out this case to be auto-updated as Assumed Resolved Sincerely, [redacted] ***

Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I am very sorry for the confusion but unfortunately the TGIFpromotional code was only good towards a single voucher so even if multiple vouchers are purchased, this discount will not apply beyond the first voucher We are sorry for the frustration this has caused and appreciate your understanding Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 05/27/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.It looks like this matter was resolved on 07/28/in Ticket [redacted] when you worked with [redacted] .If there's anything else I can help with, please reply to her message and I'll be happy to help." Regards, [redacted] ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: It looks like we issued a credit of $to your Groupon account on 8/23.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: It is not resolvedThe merchant just requested my email address two days agoThey should allot time to response; however it is evident that they attempted to provide you with this information in attempt to appease the situationNevertheless, I forwarded them the requested information and I will give them the same amount of time they gave me to respond and resolve the issue one to two days Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I've reviewed your request, but will not be able to issue a trade in because your vouchers are expired.However, you can still use your voucher for the price you paidFor example, if you paid $for a Groupon that has a $value, your Groupon will be worth $after expiration toward the products or services originally offered in the dealTo review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Our Groupon Promise protects customers who purchase and redeem a Groupon that results in a poor experienceWe don't want you to ever feel hesitant about using a Groupon, so we created the Groupon Promise to provide support if your experience is unsatisfactoryIt doesn't happen frequently, but we're there in case it does!However, the Groupon Promise does not cover cases where a Groupon is not used with no fault to the businessWe understand that sometimes extreme circumstances arise due to emergencies, and we will work with you to find a resolutionBut if you purchase a Groupon and then later decide that you do not want to use it because you changed your mind, we ask that you give it to someone you think may enjoy it instead.You can read more about the Groupon Promise here: http://www.groupon.com/groupon-promiseI hope this helps to further clarify thingsIf you have any other questions about your purchases or if I can help with anything else, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here