Groupon

Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ Hi [redacted] Sorry for any confusion We do require our return shipping label, which can be printed from your Groupon account, to accompany any return shipmentWithout it, we cannot track the return package or ensure the item gets delivered to the correct return facilityAdditionally, a refund cannot be processed by the return facility without the proper label We did relay this information to you via email on 3/from your email correspondence with our Support TeamHowever, we understand your situation and we're happy to make a one time exception for youI have just processed a refund of $in Groupon Bucks to your account to be used towards your next purchase While we're happy to provide this exception for you todayPlease note that you will need to follow the proper procedures for any future Groupon Good you returnTo do that, you would create a shipping label by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet)Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return label Regards, [redacted] Manger Groupon Customer Support

Complaint: [redacted] I am rejecting this response because:This does not help me at all My money was debited from my account within all but min but I'm having to go through all of this I never received a thank you for your purchase email that said anything and no one can't seem to find out why I've never received it That is why I do not have ANY contact information to contact anyone! So basically my money is taken but no product is available? So, no I do not accept this response Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint on the error that you are receiving while purchaing the Xtreme Craze Groupon:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support”Tell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for the continued troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Sonia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Groupon Good purchase of *** Chromebook was delivered on 1/30/You stated in your contact with us that you unfortunately did not receive this item and had contacted neighbors as well as the carrier for your order (***)A refund was issued back to your Groupon bucks account for the amount of $on 1/31/16, given that we would be unable to re-ship this item back out.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Marc *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint:Unfortunately, we're not equipped to offer exchanges and for you to pay the difference or replacements at this time, but we're happy to accept returns.I see that you have another ticket in with our customer support team regarding some missing pieces for the Pet bObsweep Robotic Vacuum Cleaner & Mop option that you had selected at checkout While they are still investigating this for you, I have added $of Groupon Bucks to your account to make up for any missing partsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: As per the fine print of this deal, additional shipping charges are applicable at the time of redemptionSince this was listed in the deal page, we'll not able to process a refund after days from the purchase date.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] , Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!Thanks for letting us know that you've sent your product back to usYou can keep an eye on the progress of your return by signing into your account at http://www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status."Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.Thank you for your patience, and please let me know if you have any additional questions or concerns.Regards, [redacted] *SupervisorGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] I'm sorry for any continued trouble I've just emailed you again, from the same thread (reference [redacted] I did hear back from ***, and she advised she'd be reaching out to address all of your concernsIf anything is left unresolved, please let me know by replying to my email from [redacted] @groupon.comThank you, [redacted] *Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: They did not send an email, as they stated, nor refund to this $charge that I did not makeThis is pure greed by GROUPON, their app and their partners Sincerely, [redacted]

Contact Name and Title: [redacted] **, Manager Contact Phone: [redacted] Contact Email: [redacted] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble As previously stated, our Groupon Goods Team reviewed the items returned to our warehouse and we were not able to verify that all of the bundled items you claimed to have returned were actually receivedAgain, we are only able to offer a reimbursement on the items that were located; these refunds have already been issued to youWe are not able to issue refunds for items that have not been confirmed as received Per the instructions provided to you when you access a return label from our website, we recommend returning each item with its corresponding return labelReturned items cannot be bundled and must be returned separately I'm sorry again for the trouble, and thank you for your understandingPlease let us know if we can assist you with any other Groupon purchases Regards, [redacted] Manager Groupon Customer Support

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: This refund to Groupon Bucks has been converted to a refund to your original form of paymentPlease allow up to business days for this refund to fully appear.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] , Unfortunately, we do not have any further delivery information beyond the tracking number provided I want to assure you that we will always do everything in our power to help our customers, and customer satisfaction continues to be a top priority While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Regards, Groupon Customer Support