Groupon

Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ Hi [redacted] Sorry for any confusion We do require our return shipping label, which can be printed from your Groupon account, to accompany any return shipmentWithout it, we cannot track the return package or ensure the item gets delivered to the correct return facilityAdditionally, a refund cannot be processed by the return facility without the proper label We did relay this information to you via email on 3/from your email correspondence with our Support TeamHowever, we understand your situation and we're happy to make a one time exception for youI have just processed a refund of $in Groupon Bucks to your account to be used towards your next purchase While we're happy to provide this exception for you todayPlease note that you will need to follow the proper procedures for any future Groupon Good you returnTo do that, you would create a shipping label by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet)Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return label Regards, [redacted] Manger Groupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I accept this response....but ....I did not receive an email from Renu, of Group On as she said that she send it just "a moment agoAs it took weeks for you to respond, and I have reason to believe that your employee- Thennesh cancelled the circus tickets just for spiteIt was my children that was disappointed the most that she decided to cancel both sets of ticketsBoth my wife and myself were also disappointed in when Thennesh cancelled both tickets, but did not tell us in an emailShe just decided to do it on her own- even I told her that I wanted the earlier tickets cancelled and would keep the pm ticketsBut she decided to cancel both tickets.....and not tell us that she did thatI have lost all trust and faith with GroupOn and you can blame [redacted] *or thatI also caught [redacted] *lying in my first chat with GroupOnI see that if I refer friends to GroupOn, I can receive $10.00, but I have lost trust and faith in GroupOn [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com, Ticket [redacted] for referencePlease reply to that email directly if you have any further questions or concerns.I've checked your account and it appears that your Groupon was redeemed by the business on 01/28/If this seems like it may be an error, please let me know and I'll gladly investigate this further.Sorry for the confusion,Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: They did not send an email, as they stated, nor refund to this $charge that I did not makeThis is pure greed by GROUPON, their app and their partners Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for the continued troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Contact Name and Title: [redacted] **, Manager Contact Phone: [redacted] Contact Email: [redacted] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble As previously stated, our Groupon Goods Team reviewed the items returned to our warehouse and we were not able to verify that all of the bundled items you claimed to have returned were actually receivedAgain, we are only able to offer a reimbursement on the items that were located; these refunds have already been issued to youWe are not able to issue refunds for items that have not been confirmed as received Per the instructions provided to you when you access a return label from our website, we recommend returning each item with its corresponding return labelReturned items cannot be bundled and must be returned separately I'm sorry again for the trouble, and thank you for your understandingPlease let us know if we can assist you with any other Groupon purchases Regards, [redacted] Manager Groupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello Sonia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Groupon Good purchase of *** Chromebook was delivered on 1/30/You stated in your contact with us that you unfortunately did not receive this item and had contacted neighbors as well as the carrier for your order (***)A refund was issued back to your Groupon bucks account for the amount of $on 1/31/16, given that we would be unable to re-ship this item back out.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Marc *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: As per the fine print of this deal, additional shipping charges are applicable at the time of redemptionSince this was listed in the deal page, we'll not able to process a refund after days from the purchase date.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint:Unfortunately, we're not equipped to offer exchanges and for you to pay the difference or replacements at this time, but we're happy to accept returns.I see that you have another ticket in with our customer support team regarding some missing pieces for the Pet bObsweep Robotic Vacuum Cleaner & Mop option that you had selected at checkout While they are still investigating this for you, I have added $of Groupon Bucks to your account to make up for any missing partsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] , Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!Thanks for letting us know that you've sent your product back to usYou can keep an eye on the progress of your return by signing into your account at http://www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status."Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.Thank you for your patience, and please let me know if you have any additional questions or concerns.Regards, [redacted] *SupervisorGroupon Customer Support

Hi [redacted] I'm sorry for any continued trouble I've just emailed you again, from the same thread (reference [redacted] I did hear back from ***, and she advised she'd be reaching out to address all of your concernsIf anything is left unresolved, please let me know by replying to my email from [redacted] @groupon.comThank you, [redacted] *Manager Groupon Customer [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support”Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We would like to offer you a trade in for this Groupon for Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:I have received two emails previously including the one that responded on same day you sent your response to my complaint and I am still waiting for them to deposit my $in Groupon bucksSince they did not want to reimburse me the $that I used to buy their Groupons I thought that I would settle for their Groupon bucks since then it wouldn't be a total loss Sincerely, [redacted]