Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued a credit to your Groupon account for your [redacted] voucher.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of by one of our representatives and offered the Trade In offer to exchange your voucher for a new one Please let me know if you have any additional questions and I'll be happy to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: The price advertised on the deal page is what is provided by the merchant at the time the deal is approved to run on our siteThere is no advertising if that information is provided by the merchant themselves.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Resolutions Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you (Ref [redacted] )If you have any additional questions, please reply thereThat’s the thread that the Resolutions Team Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Could you please forward us the email you received that mentioned $in credit?I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for the trouble you had with your itemIt's never the experience we want you to have.The warranty for this item was provided through a third party, and their contact information should have been included within the original packagingUnfortunately, the warranty would have expired on 7/7/as the item was delivered on 4/8/After days, honoring the warranty would be at the discretion of the providerYou are welcome to contact them at [redacted] In the event that they are not able to assist with the warranty, I have also attached a pre-paid return mailing label so you can return the item to GrouponMost Groupon Goods are only returnable within days of receipt, however, we are able to make a one time exception in this caseWhile we can't offer replacements through Groupon, if you return the item you will receive a full refund.Regarding the credit, I checked your account and can confirm you were issued $credit on 4/17/16.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint to cancel the additional qty of [redacted] [redacted] Modern Queen Bed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any confusion! A refund was issued for this order on 07/07/ to your Groupon accountIt looks like some of this credit was used for other purchasesI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: [redacted] FacialI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"It looks like a full refund was issued back to your Groupon account in the form of Groupon Bucks on September 4, and one of our representatives [redacted] * reached out to you via emailI apologize if this email was missed.This credit is available for you to use now, and you should have received an email once it processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons."Regarding your complaint: I apologize for the confusionI checked our billing records and can confirm that you were only charged $once for this order back on 8/16/(the initial date of purchase)If you are having difficulties seeing this or show something else, we advise that you speak to your financial institution directlyAs your original refund request was outside of our policy - one of our agents, [redacted] *, offered you a one time exception to cancel this order and issue you the total amount charged ($20) in Groupon Bucks to your account.I can also confirm that that credit is available as we speakIt will automatically apply towards future purchases and no codes/checkboxes are required to take advantage of it.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi *** Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but I would like to confirm that there was some technical issue and could not use your gift card, our sincere apologizes towards the disappointment you and your children facedWe had already credited the $in Groupon bucks to your account.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Your Goods order was refunded on 11/21/16.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] While I won't be able to refund this voucher as this is outside of our day policy and is no longer eligible for a refund, I do apologize for any trouble this has caused youI have issuedGroupon Bucks to your account and I do hope you are able to use them towards something you enjoy soon These Bucks are non-expiring and will be automatically applied to your next purchase Please feel to reach out to me directly if you have any further questions.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears we were able to Trayour voucher.Your Trade in of $was processed to your accountThe Groupon Bucks are available to use right nowI’ve provided more specific instructions about your train my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.com the email address you provided them [redacted] @yahoo.com is not associated with a Groupon accountCan you please provide me with the email address associated with your Groupon account where this purchase was made?I apologize for the trouble with your purchaseI'm happy to help, but I'll need some more details firstIf you could you please provide the requested information by replying to the email I sent via [redacted] [email protected] and I can certainly look into this for youIf you do not know the email address the purchase details are sufficient enough for me to locate the charge and address your concernsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] t

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Your refund processed successfully on 11/30/2016.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.SupervisorGroupon Customer Support