Groupon

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Could you please forward us the email you received that mentioned $in credit?I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued a credit to your Groupon account for your [redacted] voucher.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’m so sorry to hear that you’re unsatisfied by your latest Groupon experienceI am a manager here at Groupon, and I am happy to look into this further for you.I have to apologize for the delay in response hereWe've been inundated with an unusually high email volume and are working to respond to inquiries as fast as we canOf course, this is not the experience we want you to have when using GrouponUnfortunately, the order placed on 08/was in pending status and was cancelled on 09/The new order for the same deal was successfully placed on 09/using the [redacted] credit card number ending with *** As per the fine print in this deal, it takes business days for the delivery and the good news is your product is on its way and will be delivered on 9/10/If you'd like, you can keep an eye on your shipment's progress by visiting http://www.***.com/TrackingYour tracking number is [redacted] I have issued $in your Groupon bucks account as an apology for the delay in response.Thank you so much for your email, and please let me know if I can do anything further to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Resolutions Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you (Ref [redacted] )If you have any additional questions, please reply thereThat’s the thread that the Resolutions Team Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have deactivated your Groupon account due to inactivityIf you are able to confirm your billing address associated with the account I will be able to reactivate the account and reissue the $Groupon Bucks to your account.In our terms of service we do require that users be at least years of age since we do offer various adult related items on our site in addition to various other products, restaurants, and experiences.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint to cancel the additional qty of [redacted] [redacted] Modern Queen Bed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Mr [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: The best team to reach out to regarding payments on your campaign is our Groupon Merchant Support TeamThey are equipped with the tools and information necessary to assist with your request.I’ve provided more specific instructions in my direct email to you (Reference [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for the trouble you had with your itemIt's never the experience we want you to have.The warranty for this item was provided through a third party, and their contact information should have been included within the original packagingUnfortunately, the warranty would have expired on 7/7/as the item was delivered on 4/8/After days, honoring the warranty would be at the discretion of the providerYou are welcome to contact them at [redacted] In the event that they are not able to assist with the warranty, I have also attached a pre-paid return mailing label so you can return the item to GrouponMost Groupon Goods are only returnable within days of receipt, however, we are able to make a one time exception in this caseWhile we can't offer replacements through Groupon, if you return the item you will receive a full refund.Regarding the credit, I checked your account and can confirm you were issued $credit on 4/17/16.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I will not use Groupon again, therefore a "credit" to my account is of no use to meI will not use the groupon for which I paid $because the promo SENT TO ME BY GROUPON was not honoredI want a refund of my $ Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"It looks like a full refund was issued back to your Groupon account in the form of Groupon Bucks on September 4, and one of our representatives [redacted] * reached out to you via emailI apologize if this email was missed.This credit is available for you to use now, and you should have received an email once it processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons."Regarding your complaint: I apologize for the confusionI checked our billing records and can confirm that you were only charged $once for this order back on 8/16/(the initial date of purchase)If you are having difficulties seeing this or show something else, we advise that you speak to your financial institution directlyAs your original refund request was outside of our policy - one of our agents, [redacted] *, offered you a one time exception to cancel this order and issue you the total amount charged ($20) in Groupon Bucks to your account.I can also confirm that that credit is available as we speakIt will automatically apply towards future purchases and no codes/checkboxes are required to take advantage of it.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the issue you had with the service from [redacted] SalonNormally purchases like this would not be eligible for a refund after days from the date of purchaseIn this case we can make an exception and issue a refund in Groupon Bucks to your accountThis credit is available in your account immediatelyThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.The [redacted] Salon voucher is not eligible for a refund but can still be used with the merchant even though it is expiredYou can use the voucher for the amount paid toward the cost of the listed service and pay the difference.If you have any additional questions, please reply to me via my direct email (Ticket # [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any confusion! A refund was issued for this order on 07/07/ to your Groupon accountIt looks like some of this credit was used for other purchasesI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I would like to get my money back instead of your Groupon credit Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10991508, and find that this resolution is satisfactory to me Sincerely, Christine [redacted]

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Your refund processed successfully on 11/30/2016.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears this order was placed under an account associated with the name [redacted] *.For security purposes, we are unable to modify anyone else's account without their direct consentI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer [redacted]

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears we were able to Trayour voucher.Your Trade in of $was processed to your accountThe Groupon Bucks are available to use right nowI’ve provided more specific instructions about your train my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi *** Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but I would like to confirm that there was some technical issue and could not use your gift card, our sincere apologizes towards the disappointment you and your children facedWe had already credited the $in Groupon bucks to your account.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support