Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Josh in ticket [redacted] In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence regarding your Groupon purchase of "Bath treatment for a large dog, between 36-50lbs." I apologize for any frustration, and for all the back and forth.I can confirm that your refund processed successfully on 10/30/in Groupon BucksYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.As we understand you would like this refund to go back to your original payment method [redacted] ending ***, I just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questionsThank you again for reaching out to us.Regards, [redacted] *SupervisorGroupon Customer Support"Regarding your rejection: On 11/15/2017, my colleague had the refund processed to your original form of paymentThis can take up to business days for it to reflect on your statement.I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questionsThank you again for reaching out to us.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hi Larrisa, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Kelsey *ManagerGroupon Customer Support

Hello [redacted] , Unfortunately, we do not have any further delivery information beyond the tracking number provided I want to assure you that we will always do everything in our power to help our customers, and customer satisfaction continues to be a top priority While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Regards, Groupon Customer Support

Complaint: [redacted] I am rejecting this response because:This is the note that I sent the Business.***, First of all, Thank you for the partial refund of $(as per your email is below).The main reason I purchased this Groupon for this merchant was for the facial Since the merchant refuses to perform the facial, I’m not interested in going back to them to redeem the 2nd Groupon.For this reason, I request that Groupon refund me the full amount of the 2nd GrouponI’m requesting an additional refund of $14.75, which will cover the full amount of the 2nd Groupon Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, unfortunately we will not be able to issue a refund because your voucher is final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/local-flavor-randazzos-family-restaurant-11Our Account Specialists have already confirmed to you that the iphone device which was used for these purchases, is the same device which was used from your end earlier also to do some purchases.If you're unable to use your Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order # [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: they're still dodging responsibility and by the cover of "all sales are final", but that shouldn't apply when they mislead you to make a saleThey say it's on the merchant, but the merchant can't issue a refund because I paid through GroupOn...Lastly, GroupOn showed me that I had to go to the store in person to redeem the voucher, but not until after I paid for it; so they clearly had that info and could've displayed it before (it was on the voucher under "how to redeem") Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the thread with my colleague [redacted] *that began on March 6th in ticke [redacted] .In ticke [redacted] , [redacted] stated:"I'm very sorry for the troubleIt looks like there was an error that prevented your order from processing successfullyUnfortunately, this deal is no longer available for purchase, so I'm not able to update your order at this point.Our system prevents orders from processing if it thinks they might not comply with our terms of useYour account was inactive for almost a year before recent purchases were made, due to this inactivity and then back-to-back purchases, your orders were blocked by accidentI'm truly sorry that this happened in this case and we're working hard to improve this process so that we can avoid complications with authorized purchases and make sure your orders process smoothly.We do ask that certain billing details be confirmed by the account holder to ensure account securityWe will never ask for full credit card numbers, passwords, or other sensitive detailsThe information we ask to confirm are details we do have associated with your account but it is important that we stay diligent when it comes to account security."While I understand you were frustrated with this reply, you continued to make threats and make unprofessional insinuations about the manager's rank and nationalityIf this behavior continues in this or any future CS inquiry, please be advised that it will not be tolerated.PLEASE NOTE- I must reiterate the previous statement already made to you, which is: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Contact Name and Title: Kimberly C Contact Phone: [redacted] Contact Email: [redacted] Hi Matt, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I'm sorry to hear about your disappointing experience! Unfortunately I'm not able to get you new batteries since the deal ended back in JanuaryWe only had a limited quantity To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help Regards, Kimberly C Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/07/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: You have been refunded for this order back to your original form of payment I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I paid for and received ONE turquoise MacBook under my Groupon accountThe amount that was charged was $That was the Cyber Monday dealThe order I also placed for the orange MacBook, on the same day, was cancelled by GrouponI didn't find this out for several daysI was assured by multiple Groupon customer service reps that everything was ok with my initial orderWhen I found out that was not the case, I was told they wouldn't honor the $Cyber Monday dealGroupon cancelled the orange MacBook order unbeknownst to meMy husband then ordered an orange MacBook under HIS Groupon accountThat charge equaled $That is a difference of $We shouldn't have to pay the $difference since we didn't cancel the orange MacBook order, nor did we ask Groupon toThey cancelled this without my knowledge AND without informing me, then they refused to honor the Cyber Monday price when my husband had to order the orange MacBook Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/07/28) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm really sorry for the trouble Unfortunately, the Fine Print for this deal states "No-shows will be charged total Groupon rate" and "No refunds will be processed by Groupon after check-in." We included this information in the "Fine Print & Details" tab on the original screen where you made this purchase, www.groupon.com/deals/ga-bk-residence-inn-by-marriott-dallas-park-central- Because of these restrictions were included at the time of your purchase, we are unable to issue a refund I'm sorry again for the trouble, and please let us know if you have questions about any other Groupons Regards, [redacted] Manager Groupon Customer Support

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: This refund to Groupon Bucks has been converted to a refund to your original form of paymentPlease allow up to business days for this refund to fully appear.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of by one of our representatives and offered the Trade In offer to exchange your voucher for a new one Please let me know if you have any additional questions and I'll be happy to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"I apologize for the troubling incident your child experienced while redeeming your Groupon with [redacted] Gymnastic Academy.We're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't deliveredUnfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.However, your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.For the inconvenience you have been issued $in Groupon BucksThe credit is active now and wont expire until 3/25/($10.00) and 3/31/($15.00)."Regarding your complaint: While I absolutely understand your frustration and apologize for the troubling experience, we are unable to issue a refund for vouchers marked as redeemed for services renderedPlease note that the merchant is solely responsible to purchasers for the care and quality of the advertised goods and servicesDue to this, [redacted] went ahead and issued you a partial credit as a personal apology for the trouble.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: The price advertised on the deal page is what is provided by the merchant at the time the deal is approved to run on our siteThere is no advertising if that information is provided by the merchant themselves.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***, Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am sorry if there was delay from our side, however we would like to confirm that we just have hours window for any changes to be updated for goods as we have to meet our deadline of delivery and the data need to be shared to merchant to proceed further, however I take this as feedback and we will ensure if we can work out some alternative for customer's, who face issue like you had facedManagement will take some additional measures to avoid such discomfort faced by the customer.I take this opportunity to thank you to bring this to our notice, I also would like to appreciate and thank you for your patience and look forward to serving you in your next purchase.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support