Groupon

Hi ***Thanks for reaching out to us through Revdex.com.I'm really sorry for any trouble you had with this purchase for applying the promotional code.We sincerely apologize for any trouble this may have causedWe take pride in ensuring that Groupon experiences are the best they can be, and we take each chat transaction as best we couldUnfortunately, due to unforeseen circumstances, we have failed to help you better at the time you have contacted us.I have now gone ahead and added $to your Groupon accountI hope that this goes some way to making up for the inconvenience caused and if there is anything further I can do to assist, do not hesitate to get in touch.We have special promotions on a regular basis, so check your email, our website, and our mobile app for more great offers in the future!Thank you very much for your feedbackWe never intend to upset our subscribers, and we genuinely appreciate your thoughtsI'll make sure that your opinion is communicated to the appropriate channels.Please let me know if I can be of any further assistance.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We will need the item back to us in order to issue a full card refundAlternately, I can issue an extra $in Groupon bucks for the trouble.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Refund request for the [redacted] car care GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been addressed as I see a full refund was issued to the original method of payment on 06/19/If you need any additional help, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for the trouble!Since your purchase has already processed, we're unable to retroactively apply the credit to that transaction; however, I've gone ahead and issued $in Groupon Bucks to your account for use towards your next purchaseYou will have a total of $in your Groupon account.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I'm very sorry for the inconveniencePlease let me know if you have further questions.Regards, [redacted] *SupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I want the refund as soon as possibleI cannot keep waitingIt has been a long time Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The item I purchased looks like a scamWhat it was advertised as is "each person can purchase once per year" which leads people to think it is not just for first time customersSeems like a scam to meNeither Hello Fresh or Groupon will allow me to use any of the funds or refund me Sincerely, [redacted] ***

Hello Rhonda,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint:I have reviewed your correspondence with our representative and I apologize for any confusionOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expireYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygrouponsWhile I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureIn general, we ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use itBut again, I understand your situation and I'm glad I could help out this timeI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Veera *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I'm very sorry for the difficulty that you had in trying to redeem your Groupon deal with [redacted] Dyno and Tune This is never the experience we want you to have with a Groupon Deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] Regarding your complaint: I'm sorry for any ongoing frustration, but as [redacted] already stated, your refund has already been granted, and your request was honored We consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meI don't understand why it took until I contacted the Revdex.com to get Groupon to just help me outThanks though Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I apologize for your experience and that you did not receive your ordered itemOur tracking indicated the item was delivered to [redacted] MD on May Unfortunately, we do not have any further delivery information beyond the tracking number providedMy sincere apologies that we were not able to do more to get this order to you.Our records indicate that your order was fully refunded back to your original form of payment on 5/12/17I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support___________________________

Complaint: [redacted] I am rejecting this response because:This does not help me at all My money was debited from my account within all but min but I'm having to go through all of this I never received a thank you for your purchase email that said anything and no one can't seem to find out why I've never received it That is why I do not have ANY contact information to contact anyone! So basically my money is taken but no product is available? So, no I do not accept this response Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We refunded this purchase in your account on October 10thIt can take up to business days to see this refundAlso, this purchase was made using a promotional code so the refund was $dollarsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint on the error that you are receiving while purchaing the Xtreme Craze Groupon:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thank you for reaching out about this unfortunate incident with your hotel bookingWe can fully appreciate how frustrating this situation is, and this is never the kind of experience we want our valued customers to haveThis rate listed on this deal was listed erroneously, and we sincerely apologize for any inconvenience this has caused you.I have issued $to your Groupon account as a good faith effort to make this rightThis credit is in the form of Groupon Bucks, and will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically, and the value is good for daysYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.I checked your entire contact history and I can see that you haven't contacted the merchant by following the instructions which we have provided already.Please be informed that the merchant should be contacted via their ticketing system as per the instructions we have sent earlierIf your issue was not resolved still after contacting the merchant via their ticket system, please get back to us with the merchant ticket number.Your issue will be resolved asap once you create a merchant ticketWe look forward to assist you further, if you require additional support from our end.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hi Andrew,Thank you for your replyI have received a email from Megan but I dont see the resolution in that emailMegan has offered $Groupon bucks as an apology and compensation." I'd be happy to issue $Groupon Bucks to your account as an apology for the inconvenience."Do you want me to accept the response in Revdex.com just for the followup email and $Groupon bucks?Please advise.Thank you[redacted] Complaint: I am rejecting this response because: Sincerely, [redacted]