Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey Matthew,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] * ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint of undelivered goods.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] TManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including ticket [redacted] In ticket [redacted] , we stated:"Upon reviewing your account, we encountered a violation of our Terms of Service and closed the account for abusive languageThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company."Regarding your complaint: As we have already informed you, your account was deactivatedWhile any delivery issue that causes customer frustration is taken very seriously, we cannot accept abusive behavior toward our employeesAll three orders on your account have been fully refundedThe $in expiring Groupon Bucks are not being refunded, as they were a courtesy issuance, and not the result of a refund to you in any way.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceAgain, this decision to deactivate your account cannot be appealed, and we consider this matter solved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Advertising issuesCoupons on our site are completely different from Groupon dealsThey are set by the merchant so you need to speak with them regarding how stipulations for these coupons are advertisedWe do not control this.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the confusionI checked your order and see that we've already canceled this order and issued $in Groupon Bucks to your account on 11/25/This credit is available in your Groupon bucks accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support”

Initial Business Response / [redacted] (1000, 6, 2015/09/02) */ Hi [redacted] I'm very sorry for the trouble you've experienced with your Groupon Goods purchaseThis certainly isn't the kind of experience we wish for our customer and I completely understand your frustration Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns Again, I'm really sorry about this trouble Regards, Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well they refuse to address selling items not as describedPoor business practicesAn I'm sorry is hardly a resolution to not providing an item as described Final Business Response / [redacted] (4000, 10, 2015/09/08) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [email protected] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Because our deals are only available for a limited time, we do not have excess inventory to provide replacement items However, this item was covered by a warranty, which was advertised on the deal page where you originally made your purchaseIf an item arrives damaged or defective, pursuing a warranty claim is your best option for a repair or replacement itemIf warranty information is ever missing from your package, please let us know and we'll be happy to provide you with it If you instead send an item back for a refund, you can expect the processing time for a return, typically 2-weeks, though it's often sooner than thatIt looks like you initially received the item on 8/13, contacted us on 8/14, we replied on 8/15, and a full refund was issued to your original form of payment on 08/Unfortunately, we are not able to offer additional compensation for returned items Thank you for your understanding, and please let us know if we can assist you with any other purchases Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for reference.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you. If... you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Ada,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I apologize the replacement item arrived... damaged as well. I'm notifying our Goods team about this to provide you with the best options.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Megan * Manager Groupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused with the purchase and not providing a favorable solution.As per the deal page, it is mentioned that the in store option is not available for HawaiiHowever the merchant is unable to deliver the product to the mentioned locationAlso the delivery charge is payed directly to the merchant and thus not accepting the payment from Hawaiian card is under their discretionWe apologize for the inconvenience you went through in this regard.We can see that a trade in option has been provided and it is initiated for your orderWe are tend to work within a policy and thus we have provided the best possible solution from our side by providing the trade inIf you have any more questions, or need any help, please let me know.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I completely understand your dissatisfaction with everything that happenedOf course, this is not the experience we want you to have when using GrouponTo help make up for the trouble, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in daysI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry this frustrating situationI do see that on June 30th, a full refund was issued to your credit cardPlease allow up to business days for this to fully reflect on your statement.Again, I'm sorry for any inconvenience this has caused.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: The money was never credited back to my account even after the information that was sent to meMy bank also said that they didn't saw no transactionI had to dispute the transaction to get my money back Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I never received the email Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I understand I was granted a refundThat is the core of the issueI NEVER requested a refund, nor did I want a refundBy granting a refund, without my request or consent, Groupon directly caused me to be unable to attend an event I made arrangements to attendI repeat, I did not request a refundI did not want a refundI am puzzled as to why several Groupon employees seem to think that granting an unrequested, unwanted refund solves a problem and is acceptable customer serviceThis issue has NOT been resolved Sincerely, [redacted]