Groupon

Initial Business Response / [redacted] (1000, 10, 2015/10/07) */ Contact Name and Title: GROUPON Hi [redacted] I'm so sorry to hear that you're unsatisfied by your latest Groupon experienceI am a manager here at Groupon, and I am happy to look into this further for you I reviewed your account and see that you should have received the credit to your account however it was not applied due to some technical issueI have issued the $your Master card ending with XXXXPlease allow up to business days for this to be reflected on your statement I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I am very sorry for the confusion but unfortunately the TGIFpromotional code was only good towards a single voucher so even if multiple vouchers are purchased, this discount will not apply beyond the first voucher We are sorry for the frustration this has caused and appreciate your understanding Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Please see communication sent to Groupon to resolve issues...C,Thank you for your attempt to resolve my issues with GrouponI am more than happy to use and maintain any Voucher that is still valid and I can use In reviewing the correspondence I see Groupon is stating they gave me Groupon Bucks for particular vouchersI can not tell which voucher is being replaced with Groupon bucks, therefore, I am requesting an invoice on what voucher I was given bucks for and how much on each I have vouchers that are probably still valid, and I will use I am not trying to be reimbursed for anything but what I am entitled to (1)3x.AMF Bowling, (2)BaSharkeez,(3) 2xFig & Olive,(4) [redacted] Vineyards,(5) Honey Kettle Fried chicken, hopefully, I can still use these vouchers.Invalid Vouchers...received invoice and Bucks $for NDCS duct cleaning - $thank you, I had 3x tickets to [redacted] Movies Tours,$& total $voucher for Killer Shrimp (shut down which got refund my request started) $Bridal Premier Show, $20.002x Ultimate [redacted] Expo $10.00eaI had 4x tickets to [redacted] Tours $eaThank you, -----Original Message-----From: Groupon Customer Support To: [redacted] @aol.com>Sent: Fri, Dec 29, 5:am

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.It looks like this matter was resolved on 07/28/in Ticket [redacted] when you worked with [redacted] .If there's anything else I can help with, please reply to her message and I'll be happy to help." Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:It was an empty responseThe representative from Groupon said to await response for a bit longer but I received no subsequent communication from anyone at GrouponVeerasekar from Groupon said: "I've looped in a manager who works on the Getaways Team and they’ll be in touch shortly." It's been days, and I only have days to respond here on Revdex.com, so I've waited just about as long as I couldI suspect this is a tactic by Groupon to wait out this case to be auto-updated as Assumed Resolved Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the confusionI checked your order and see that we've already canceled this order and issued $in Groupon Bucks to your account on 11/25/This credit is available in your Groupon bucks accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support”

Hey Matthew,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint of undelivered goods.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] TManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.It looks like your issue was resolved as requested and your refund has already been processed on 07/17/to groupon bucksI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: no email was provided or sent in regards to this requestNo solution has been provided Sincerely, [redacted]

Complaint: I am rejecting this response because: ARE YOU EVEN SERIOUS ASKING ME THIS????????????????/ THIS WAS OPENED ABOUT MTHS AGO....THEY HAVE HAD MORE THAN GENEROUS & ADEQUATE TIME TO RESPONDTHEY HAVE REFUSED TO DO SO., TO SAY JUST NOW THEY ARE "ASSIGNING IT" WHEN IT'S BEEN MONTHS ON END WITH NO ACTION AT ALL , ON THEIR PART, IS WHOLLY UNACCEPTABLERevdex.com NEEDS TO GET INVOLVED HERE & ENFORCE SOMETHING...YOU ARE DOING NOTHING TO MOVE THIS FORWARD AT ALLSOMEONE NEEDS TO DO THEIR JOB ALREADY!!!!!!!!!!! Sincerely, Janet [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Refund for Four Hours of Cleaning Services from [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: The email address provided is not associated with an active accountFor further assistance we ask that you provide the email address for the account on which the purchase was made.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been taken care of as I see a full refund, in the amount of $20.18, was issued to the original method of payment on 08/16/Please let us know if there is anything furtherI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry this frustrating situationI do see that on June 30th, a full refund was issued to your credit cardPlease allow up to business days for this to fully reflect on your statement.Again, I'm sorry for any inconvenience this has caused.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you. If... you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support