Groupon

Complaint: [redacted] I am rejecting this response because I immediately within minutes of purchase and seeing the seat assignment that I was not satisfied with as compared to advertising, contacted GrouponI have repeatedly asked for a refund or for seats in the level per the options listed in the groupon advertisement Given all the circumstances I cannot understand how Groupon cannot extend just a little customer service to resolve the situation as a customer service gesture Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase for Samsung Galaxy S32GB 5.1" Unlocked Smartphone (Refurbished) - GoldI am not able to locate the order within the email account associated with [redacted] @gmail.comI am showing that you may have used another email address, but I will need to have you verify the email address in order to proceed further.Once we authentic the email associated with the order, we will be more than happy to resolve this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hello ***,Thank you for that reply to your Revdex.com submissionI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: First off, my apologies for the trouble that you have experienced throughout this process, as this is never the experience that we want our customers to have.I wanted to let you know that while generating return labels for the pants that you were requesting to send back, the items met a specific set of criteria that allowed us to refund your purchase without requiring that you ship it back to usYour money has been refunded, and you can do what you want with the productIf you paid with a credit or debit card, you'll see the refund on your statement within the next business days.You should have received a return label for the Tactical Flashlight prior to this emailPlease allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.With regards to not being able to access your account through your mobile device, I do apologize that you're having troubleIf you haven't done so yet, please try the following:• Check to see if you have the most recent version of the app installedTo download, please visit www.groupon.com/mobile.• Uninstall the appThen, restart your device, and reinstall the app.• Update your device's software.• To use our app on an iPad, you'll need to download the universal app.If this does not clear up the issue, please let me know by replying through the response that you received from [redacted] @groupon.com and I would be happy to troubleshoot with you further to get this resolved.Please let me know if you have any questions.Kind regards,***ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for any trouble Unfortunately, this Groupon is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.If you have any additional questions, please reply to me via ticket # [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.SupervisorGroupon Customer Support

Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com I'm sorry for any trouble, and I understand the confusionOn the original screen where you made this purchase, www.groupon.com/deals/ga-yosemite-west-reservations-1, we included a "Fine Print & Details" tab just below the main imageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the following restriction should be noted: "Reservation required, subject to availability." I'm sorry to hear this has kept you from using your GrouponI'm really sorry for any trouble this has causedI've just issued you a full refund of $and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement Thank you for using Groupon, and I'm so sorry again for any confusion or frustration that this has caused Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, Thank you for your response and I am glad that the $purchase charge has already been reversedHowever, I still would like a compensation for $hotel fee, since I was given misleading information due to unclear instructions given by GrouponI received the confirmation email from Groupon right after I purchased the package, which said in the description in the email " Option 1: Valid 3/5/15- 4/30/15, stay for two in a one-bedroom apartment; check in any day"I did print the email and brought it with my driver license when I checked in but was denied and had to pay $for a lower standard room The statements and instructions given to me by Groupon were, in my opinion, deceptive, and specifically prohibited by Federal Trade CommissionThis case contains all the elements that constitute a deception, to wit: 1) There must be a representation, omission, or practice that is likely to mislead the customer It is true that Groupon mentioned "Reservation Required" in the fine printHowever, this term was not available in my confirmation email and in fact I had no idea where to look for it"Cheany day" appeared very conspicuously on the advertisement and on my purchase confirmation email, which made customers to believe that they could just check in any day, contrary to what Groupon's claim about "Reservation Required, Subject to availability"If it happens that this room is not available in some days during 3/5/to 4/30/15, how can it be true that customers can "check in any day"? 2) The practice should be examined from the perspective of a reasonable customer in that circumstance No matter what the company claims about a specific interpretation of a statement, a reasonable person would simply follow instructions they receive in the purchase confirmation just as they would do when they purchase other merchandiseIn the purchase confirmation email, I was instructed to print it out and bring to the hotel when I check in, which I apparently did on 4/28/And in the confirmation email, a large font message of "So What's Next" appeared, followed by a statement that " You have days from purchase to make any changes to your order"This also bears no relevance to Groupon's claim about "Reservation RequiredSubject to availability", since customers were given the net impression that if they do not want to make changes, same as I thought, they do not have to do anything except pack their stuff and go to stay in the hotel during the indicated time 3) The representation, omission, or practice must be a "material" oneThe basic question is whether the act or practice is likely to affect the consumer's conduct or decision with regard to a product or serviceIf so, the practice is material, and consumer injury is likely, because consumers are likely to have chosen differently but for the deception In my case, it surely did affect my decision and conduct as to how to use this serviceIf the instruction given by Groupon was different and specifically instructed with the intended steps, instead of hiding them in their webpage where first time user like me never knew where to look for, then I would have acted differently and would have avoided the denial of my stayingAn average reasonable person like me would expect service to be delivered, i.estaying in a one-bedroom hotel in my case, after a purchase is made, which I did pay for the asked price by Groupon with accepted paying method The confirmation email from Groupon after I paid for the asked $for the said hotel package constituted an acceptance of the offer, and this agreement became a legally binding contractGroupon's claim that it stated " Reservation Required, subject to availability" was not available to me when I was completing this offer (i.eGroupon should have given disclosure to consumers about this type of information before or when they pay for the service or product), and therefore is not binding in this regard If this case is not settled in Revdex.com, I will have to, unfortunately, file a complaint to FTC for bait-and-switch fraud, and file a lawsuit against Groupon for breach-of-contract and promissory estoppel and request for financial relieve on top of the claimed $damages Best [redacted] Final Business Response / [redacted] (4000, 9, 2015/05/13) */ I'm very sorry again for the frustration that this has causedI appreciate you taking the time to provide us with this feedback on your experience attempting to use your Groupon, and I sincerely apologize if there was any confusion regarding how you would redeem this voucher As I previously mentioned, we state on the feature page of this deal that a reservation is required for this voucherWhen purchasing something for the hospitality business, it is customary to need to alert the merchant prior to your arrival to ensure that they have adequate room to accommodate you Unfortunately we are unable to compensate you further than the refund that has already been processedI do apologize again as I understand this was an inconvenient situation for you, and I am so sorry for that Final Consumer Response / [redacted] (4200, 11, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately, it was not disclosed to me after the purchase and it was not even mentioned in the advertisement eitherIf no resolution is offered here, I think I will go ahead with legal measures Best

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't deliveredUnfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchaseHowever, your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Anytime we suspect that an account has been compromised, we temporarily deactivate that account in order to prevent any more unauthorized purchases.After reviewing your claim, I have reactivated your Groupon purchasing accountI've also sent you an email asking you to reset your Groupon password, which you will need to to do before attempting a new purchase.I'm sorry for any frustration, and I hope this resolution is satisfactory.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint for a fraudulent charge: I'm very sorry for any frustration this issue has caused, but we're unable to find the charge in question.As mentioned in our previous Groupon correspondences, we cannot locate the charge you reference with the information provided to usI'd like to reiterate the request that you to provide a screenshot of your credit card statement so that we can look into itOn the other hand, you can also contact your bank for further details on this chargeI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI've been in communication with the relevant channels and am happy to report that we are able to get your issue sent directly to the vendor regarding the warranty on your orderWould you be able to provide me with answers to the following: • What is the best email address and phone number to reach you? • Do we have permission to share this information with the vendor? • What is the serial number/IMEI number on the device? Once we have more information about how you can be serviced under the warranty, we'll follow up with an update as quickly as possibleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Supportll us why here

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I'm very sorry that the Groupon Stores item that you ordered was not as described on the deal page This is never the experience we want you to have.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: what I purchased per the Groupon offer was not what I was told I was to get by the owner of Massage Spring I have contacted my credit card company and they have this issue listed as a "bait and switch" and credited my account According to the details Groupon is offering, I can trade but if not re-purchased, the trade will expire within days I do not plan on dealing with Groupon again since it seems they are in the business to "bait and switch" the offer purchased I am sorry that this happened since I really was hoping to get a massage and try out this new business but now I never return because of this "bait and switch" Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Groupon removed me from accessing previous purchases or their servicesUnacceptable response considering they are punishing me for their mistakesThey also refuse further contact Sincerely, [redacted] **

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am so sorry for the trouble you’ve experienced with this GrouponI double-checked, and this refund has been received by the bank that issued the card ending in ***I've also located the Acquirer Reference Number ( [redacted] ) for this refund, which is the confirmation number created by the card processor successfully transferred the funds to your bankPlease contact your bank's claims department with this information so that they can retrieve your funds:• Acquirer Reference Number, ARN ( [redacted] ) • Last Four Digits of Card • Purchase Date • Refund Amount • Refund Date • Issuer of Refund (Groupon, Inc.)I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi Tascheena, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble For situations like this, we can only offer a credit in Groupon Bucks to help make up for any troubleFortunately, this credit is easy to use--it automatically applies at checkout--and you have plenty of time to use itIf for some reason you haven't used it by the time they expire, please reach out and we can extend the expiration as an exception I am sorry that I wasn't able to provide you with your desired outcome in this matter I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Regards, [redacted] M Manager Groupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund of $for your Groupon "One Medium 40x30" Custom Deluxe Dog Blanket" and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Further, If you wish you can directly speak to our Customer Support team by using our call back featurePlease visit http://groupon.com/support to request a call back for further assistanceIt is available from 8:AM to 6:PM (CST).I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]