Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Victor,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,NithyaManagerGroupon Customer Support”

Hey Jessica,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Andi *and your Ticket # is [redacted] .Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Andi will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via ticket # [redacted] from [redacted] Regarding your complaint: Groupon Bucks apply automatically to a purchase, at the time of your order only $Groupon Bucks were in your account Unfortunately, we are not able to retroactively apply Groupon Bucks to an order I'm happy to provide a brief timeline to help clear up any confusion- $Groupon Bucks was issued to your account on 07/20/2016- 9/9/- at 7:30pm CST you made a purchase for "Modern Blanket Super Soft Throw Bedding Fleece Brown Beige Blocks New - Queen." $Groupon Bucks covered this purchase- 9/9/- at 7:48pm CST you made a purchase for "Piece Microsuede Comforter Set: Deena-Blue/Queen" The price of this item was $ The remaining $Groupon Bucks applied to this, and your card on file was charged $ 9/9/16- at 7:PM CST you cancelled your purchase for "Modern Blanket Super Soft Throw Bedding Fleece Brown Beige Blocks New - Queen" which made the $Groupon Bucks available to you again to use on future purchasesI'm very sorry for the trouble, but since your order for the piece set was already completed, we can not apply the $Groupon Bucks to it According to our records, your item is on the vehicle for delivery today, 9/ If you need assistance returning the item, please let me knowThe $Groupon Bucks that are in your account do not expire, and will be automatically applied to future purchases until they are used completelyI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11095183, and find that this resolution is satisfactory to me Sincerely, Matthew ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Groupon actually completed an investigation into this merchant recently and confirmed they are open and accepting vouchersSince this is the case, we can to reach out to our Scheduling Team to facilitate communication between you and the merchant to resolve this issue.We can also initiate another Trade In for the voucher as well.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint that you were unable to access your account to purchase the Groupon, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceA colleague of mine did reply to you on 6/12, but I can see that the email address was incorrectI'm so sorry for that oversightPlease allow me to take over, and I'll be happy to assist youI've just emailed you from [redacted] @groupon.comPlease reply directly to that email, and I'll personally respond from there.Regarding your complaint about you having not been refunded for your Groupon purchase on 03/09/I'm so sorry you've had a hard time getting in touch with Detail Fanatics to use your GrouponWe always try to provide the business's best contact information so that reservations are super easy, but we know it can be especially tough to schedule as the expiration date rolls aroundI did, however, investigate the merchant and vouchers are being redeemed.I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueUnfortunately, this Groupon was non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase.I understand you’ve changed your mind about using this GrouponHowever, upon reviewing your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to the amount you originally paid for this deal.Reply to the message sent from [redacted] @groupon.com to confirm that you want to exchange your [redacted] Interior & Exterior Detailing for a Sun voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive an email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In as this is the only option that we have at this time for a refund.Thank you, [redacted] *ManagerGroupon Customer [redacted]

I just want to say thank you for your assistance I have received for the double booked hotel stay.Revdex.com: I have revistd the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] Thank you for reaching back out to us through the Revdex.com.Sorry for any inconvenienceI wasn't able to find your purchase using this email address, [redacted] or the case number provided, [redacted] Could you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedPlease feel free to send this information to support [redacted] as well, with ATTN: [redacted] in the subject lineOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"In circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I am able to offer a one time exception in this case and have a refund processed on the order once the account holder contacts us.For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist."Regarding your complaint: I apologize for the inconvenience, but as per [redacted] 's initial response - we are unable to modify anyone else's account without their direct consentThis policy is in place to preserve the security and privacy of all of our customers, and we must adhere to those standards.It appears your son did reach out to us as [redacted] requestedUnfortunately, we're unable to discuss the outcome of our conversation with your son, however, I am sure that you will both find that resolution amicable.In regards to the negative experience you encountered with the merchant:While I understand that your attempt at redeeming your voucher was frustrating, we do our best to feature great businesses that see Groupon as an opportunity to gain loyal customers as well as advertise their services.We stand by all of the businesses we feature and the deals we offer, but if you ever feel let down in any way when using your Groupon, we'll be more than happy to work with you toward satisfaction.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I am very sorry for the trouble you had trying to use this voucher and when contacting our customer support teamWe issued a refund back to Groupon Bucks on 11/for this order, unfortunately it looks like you requested your account be deleted but I am happy to reactivate your account so you can use these Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey David,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Final Response already given on 1/28/18: "Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] My name is [redacted] and I am a manager here at GrouponI am reaching out to you regarding a recent complaint you filed with the Revdex.com.Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/r-p-enterprises-jiffy-lube-wichita, we included a map and list of locations.I'm sorry to hear that you're not interested in visiting this locationHowever, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Another option you have is to Trade In you voucher for another deal! Here's how:Head to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expiresIf the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.Please let me know if you have any other questions or if there is anything else I can do to help.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: Here at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchaseWe put any pertinent information in the Fine Print section, but we also include other resourcesFor instance, we always include a link to the merchant's website so you have the option of investigating them before you make the purchaseThis way, if there is anything about the merchant's services that won't work with your needs, you will know this before you purchase the deal.Unfortunately, since we are outside our 3-day return window for local deals, I'm not able to issue a refund in this case.You can still Trade In you voucher for another dealI checked our site and found another oil change Groupon within the area you mentioned in Augusta, GAHere is the link for your convenience: https://www.groupon.com/deals/steve-s-auto-serviceWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchases, however I am not able to assist any further with your particular refund request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support"

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence Regarding your complaint: Deal Values are Misleading Groupon, in no way, sets out to be misleadingI've recorded your feedback and shared it internallyIf you have any concerns about completed purchases or if you wish to share additional feedback, I'll be happy to assist you further in this thread I began with you from [email protected] I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Thank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because:doesn't respond to the fact that the price point was that at $and when I got there Sincerely, [redacted] at the hotel I was charged another price I intend on paying the $a night rate that I first saw on Groupon because I could've stayed at the hotel for $a night with my military discount Groupon was charging me $a night which is unreasonable and on acceptable because I could've acquired it from why would I take out $charge for with my discount I can get it for Groupon overcharge me I'm willing to pay them to $a night that was previously posted on the website prior to them changing it

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have reviewed your correspondence with our representative and I apologize for any confusionOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expireYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygrouponsWhile I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureIn general, we ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use itBut again, I understand your situation and I'm glad I could help out this time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am truly sorry to hear about what happenedUnfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchaseI am showing that the vouchers were redeemed on 07/15/17.However, your feedback is greatly appreciated.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for the continued troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi ***I am truly sorry about the experience you had with this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this caseIt looks like you were already issued $in Bucks as a partial refund and extra $for the bad experience you had with the purchaseTo help make up for the trouble, I've issued another $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the future.Thank you again for reaching out to usI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support