Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your complaint, it looks like this matter was resolved 08/04/on ticket [redacted] when you worked with [redacted] If there's anything else I can help with, please reply to her message and I'll be happy to help.Regards, [redacted] ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: This looks as though your request was already taken care of.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Cheryl,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, Alexandria *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like you were issued a full refund for the $on 01/04/Please allow up to business days for that credit to post back to your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingKind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I've just issued a $refund in Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I've checked your account and see that your refund processed successfully on 12/20/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there via ticket [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:There was no resolution offered No email was sent to me Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated by agent [redacted] :"I'm sorry for the confusion!After investigating this issue further, this purchase was made through your phoneI have attached the remaining Groupons listed as available in your account.Please let me know for further clarification."After investigating this matter further, we did not find evidence to suggest your account was used in an unauthorized mannerAccidental purchases with a mobile device are quite common and we recommend removing your credit card from your account to prevent future purchases such as this oneGroupon uses proprietary information that allows us to review purchases for potential unauthorized activity and we were able to confirm that your device was used to make this purchase.Unfortunately, we aren't able to issue a refund in this situationTypically, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).It looks like our previous agent, [redacted] initiated our Trade In option for youHowever, if a purchase is not made for a new Local deal within hours, the old voucher will reinstate itself.Here’s how it works:When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Admission for Two to Live [redacted] voucher for Groupon Bucks.After we initiate your Trade In, you'll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InThe Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your card.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know when you are ready to proceed with Trade In and I can reprocess the Trade In for you at that time.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: On the original screen where you made this purchase, http://www.groupon.com/deals/gl-a-clockwork-orange-new-world-stages, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase In this case, the deal did clearly state "All Sales Final".As mentioned in our earlier correspondences, a clear process for using your voucher at the merchant location has already been given and is also found in the fine print redemption instructionsHowever, since these details were included in the deal's Fine Print at the time of your purchase, I am not able to grant any request for a refund for a "Final Sale Live voucher".I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Firstly you seem to still be confused thinking that I am confusedThat is why you included, "The Storage block is made out of rubberwood, that is how we advertised the product on the original deal page - https://www.groupon.com/deals/gg-groupon-exclusive-emeril-stainless-steel-cutler...⇄ in your responseThat is exactly what I ordered and that is what I wantHowever, that is what you DID NOT SEND ME! YOU SENT ME, "18-piece cutlery blocktypes of knivesProfessional stainless steel bladesKnives with full tang constructionBlack riveted handlesBlond-wood storage blockNames of each knife listed next to designated slotEtched with [redacted] signatureSet Contents8” Chef 8” Slicer8” Bread5” Santoku5” Boning5.5” Utilityas you can see above it reads, "blonde-wood storage block", "black riveted handles"! So clearly Groupon is still confusedSecondly I get 2-emails to my inbox every day from GrouponThird you sent me an email advising that I can download a return label and print it off I do not have a home computer or printerI order from my phone onlyYou will need to mail me a label so that I can mail you the Wrong product that you sent me, back to GrouponHopefully through your through research you can find that you sent me the wrong itemWould you like me to take it out and send you a picture of the wrong item some more? Again, I sure with Groupon could have sent me the item that I orderedKind of like the exact one that you sent me the link tooYEAH THAT ONE WOULD DO FINE Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because there is no new information that they haven't already told me The fact remains that they're saying I've already purchased the max of this item However, the last time I purchased something from this retailer was last year How does that make any sense? Groupon just lost a customer....and I'll make sure to pass this along to friends, family, and co-workers Unhappy customer, [redacted] ***

Hello Andrew,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I can understand your frustration on this matter and we don't tend to upset our customerto make up for this I have placed additional $in Groupon Bucks in your account to use toward Groupon purchases.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.You will be able to use the Groupon bucks to place the order you desire.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] V.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies for the troubleI've gone ahead and issued you $back to the original form of paymentPlease allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for returning your product I'm really sorry if your purchase wasn't all you hoped it would beI can confirm that your refund processed successfully on 12/6/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.As for your blanket, it requires additional redemption in order for the merchant to ship out the product.To help you better, please confirm the following information:The website you are redeeming your code on is: [redacted] The code you are using is: [redacted] I’m also including a link to our guide to using redemption codes, which contains a walk-through: [redacted] Unfortunately, we don't have administrative access to the business' websiteIf you've followed these instructions and continue to have trouble with their system, please contact the business directly at [redacted] They should be able to test your code and troubleshoot their website.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] I'm very sorry for the trouble with your Groupon Goods purchaseThis is never the experience we want you to haveWe're doing everything we can to make sure this doesn't happen in the future.Unfortunately, we're not equipped to resend the product you originally ordered, but we are happy to accept a return and issue you a full refund.I've attached your prepaid mailing labelJust click the link in the email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued."Regarding your rejection: you state that we have not addressed the fact that your product was defectiveAgain, I'm very sorry that the item did not arrive in working order, and I can appreciate how frustrating that isIn order to receive a refund, we require that you send the item back to us [redacted] has already sent a prepaid mailing label, and I've done the sameAs you can receive a refund if you send the item back to us, and we've issued $in Groupon Bucks for the inconvenience, I can no longer assist with this matter.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi A [redacted] I apologize for any frustration this caused, and I've also sent the following email via [redacted] @groupon.com.First to address your request, we can not issue $in Groupon credit, but I can act a contact person to help you make this purchase if you reply to this emailIt will reach me directlySince I had last sent you an email your account on Groupon had been reactivated and cleared to make purchases, but after taking a closer look, the "@opayq.com" has notSince that domain is used to mask an email address and other information, it can also be used to mask unauthorized activityWe use industry standard software to protect our site and customer's information, and accounts created using "@opayq.com" email domains have been linked to unauthorized activity which has been prevented on many online retail sites not limited to GrouponSo I can't guarantee that an issue like this won't happen againIt may be worth using an alternate email solely for your Groupon account, or using a different email masking serviceYou should be able to attempt the purchase again, but reply to this email if you continue to run into issues so we can find a resolutionBest, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: After days vouchers are usually non-refundable but we do understand your frustration and will provide a refund to Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thanks for your patience!We've been in touch with our contact at the business and gave them your informationThey should be reaching out to you within business days.If you don't hear from anyone at the business in the next few days, please let me know.Regards, [redacted] *CS ManagerGroupon Customer Support