Groupon

Complaint: [redacted] I am rejecting this response because: I will not use Groupon again, therefore a "credit" to my account is of no use to meI will not use the groupon for which I paid $because the promo SENT TO ME BY GROUPON was not honoredI want a refund of my $ Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10991508, and find that this resolution is satisfactory to me Sincerely, Christine [redacted]

Complaint: [redacted] I am rejecting this response because: I would like to get my money back instead of your Groupon credit Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the issue you had with the service from [redacted] SalonNormally purchases like this would not be eligible for a refund after days from the date of purchaseIn this case we can make an exception and issue a refund in Groupon Bucks to your accountThis credit is available in your account immediatelyThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.The [redacted] Salon voucher is not eligible for a refund but can still be used with the merchant even though it is expiredYou can use the voucher for the amount paid toward the cost of the listed service and pay the difference.If you have any additional questions, please reply to me via my direct email (Ticket # [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears this order was placed under an account associated with the name [redacted] *.For security purposes, we are unable to modify anyone else's account without their direct consentI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer [redacted]

Hi [redacted] Thanks for this additional informationWe were able to locate this purchase and confirm the closure of this business.You've been refunded $in the form of Groupon Bucks, which was the method you used to make the original purchaseGroupon Bucks will automatically apply toward your future purchases.Thanks for your understanding.Regards, [redacted] *Groupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears we have refunded you for your Hood Technologies voucher on 6/16/to your Groupon account.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, I'm not able to issue a refund for your orderI’ve also emailed you directly from [redacted] via Ticket [redacted] with more information about your refund requestPlease reply to me there if you have any further questionsThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Brooke,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Maggie in ticket # [redacted] I responded to you a moment ago via email from [email protected] ticket # [redacted] , it was stated:"For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist."Regarding your complaint: While I absolutely understand your frustration, we are unfortunately unable to assist with your requestWe ask that you please have the account owner of this purchase to contact us directly using their own email addressFrom there, we will be happy to address their concerns.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityHowever, for security purposes, we must adhere to our policy.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understanding.Regards,Ryan M.SupervisorGroupon Customer Support

Hello Victor,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,NithyaManagerGroupon Customer Support”

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meAlthough I did not received an email from the manager has stated Sincerely, [redacted] ***

Hey Han,I'm sorry for any frustration that's occurred.I notified the representative who's assigned to your issue and she'll be in touch soon.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about a refund for purchases that you have yet to receiveI do apologize as I do not have access to those ordersWhile reviewing your request, given the email address provided, I am unable to view either order.I understand that you purchased in July, however, I am showing that first purchase being made on this account was 08/26/Is it possible that the order was processed via another account associated with a different email address?I’ve provided more specific instructions in my direct email to you on additional information that I will need in order to best assist youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I apologize for any confusionIt is never our intention to mislead our customers about the terms of a deal.On the original screen where you made this purchase, https://www.groupon.com/deals/andrea-bosko-at-cut-loose-hair-and-nail-studio-9, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Limit per person, may buy additional as giftLimit per visit."Since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateI've checked your account and see that this Groupon voucher was gifted and marked as redeemed on 5/12/which indicates this voucher has been usedUnfortunately, this Groupon is non-refundable.I apologize for the inconvenienceIf you have any additional questions, please reply to me via ticket [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: One of our representatives sent you [redacted] Phoenix's contact/warranty information on March 29th.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleIt looks like the situation has been resolved since you submitted this request and we were able to refund this back to the original method of paymentIf you have any additional questions or if there's anything else we can do please don't hesitate to reach out to us and we'll be happy to take a look.Regards, [redacted] H.ManagerGroupon Customer Support

Hello Todd,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about a refund for the none working XBox live card purchase, we would have been more than happy to assist with a resolutionHowever, without the XBox live card, we are unable to assist with any refund.Per our policy and procedures, we would need at least a copy of the card in questionWe did not ask for the card to be returned, we requested to have a copy of the code on the back of the card (We needed a photo of the code behind the scratch-off part on the card on the back.) Given, this the only way that we would be able to confirm redemption.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Erica SManagerGroupon Customer Support

Complaint: I am rejecting this response because: What part of "I am unable to use this because I've been sick and fainting" did you not understand in the 1st message? Again with the horrible customer service, you don't pay attention or listen to the customer This type of yoga is min in a heated room - degrees! I CANNOT ATTEND! Sincerely, Sunita [redacted]