Groupon

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleThe Groupon deal purchased was correctly set up to charge purchases in U.SdollarsYour bank may require exchange rates and/or conversion fees if the deal is purchased with a Canadian credit card.We'll always indicate if a deal is charging in Canadian dollars by including the letter "C" before the dollar sign in the priceIf that letter "C" doesn't appear before the price, that means the deal is processing in U.SdollarsThe deal indicates a $discount due to the overall value being $Since conversion fees & exchange rates are charged by the banking institution and not by Groupon, they are not taken into consideration when determining the value or discount of the dealFor this reason, we will not be able to honor your request for a refund of $We appreciate your feedback, and my apologies again for the inconvenience.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you Sincerely, [redacted]

Hi Lisa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Shaun *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund back to your payment card for $Please allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: I did not end up disputing the chargeI thought I would let Groupon try to do what's rightInstead they sent me some non answer response Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for the trouble with "Women's Foam Platform Wedge Thong Sandal - Black / US"I've found this purchase, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addressesThis purchase is in your account associated with [redacted] @gmail.com Also, I see, you're having trouble reaching merchant directly at ticket # [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer SupportTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While I have received the refund, the manner in which the issue was handled was totally unacceptable and I will never use Groupon again Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm going to loop in a Getaways specialist to review your case for further considerationPlease stay tuned for an update via email.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I'm sorry for the difficulty that you encountered trying to redeem this Groupon for the paid value after the promotional period had ended While nearly all Groupons are always redeemable for the paid value after expiration, there was some specific language in the Fine Print of this particular deal stating this would not be the case with the Century deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon needs to change the way customers are informed of their refund policy Specifically, fix website issue by providing policy in simple terms and having customer agree/disagree with a checkbox for acknowledgement of understanding initially upon account creation or for each individual transaction to avoid future complaints/grievances Minor tweaks to the website will prove to pay bigger dividends in the near future Until something visual is fixed on website then this complaint will be rejected and remain open Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this was already refunded back to the original form of payment on 7/26.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I apologize again for any frustration.To ensure that customers receive their products as soon as possible, our warehouses begin processing orders right away, which is why the window to cancel or edit orders is only two hoursI've checked your records and can confirm that these orders were shipped on 11/27/and 11/28/2016.According to your tracking numbers, it appears the products were delivered on 1st and 5th of Dec 2016.If you're still unable to locate your package, contact the shipping serviceThey may be able to provide you with a signature confirmation or more specific details regarding your package's deliveryFor your reference, the shipping address for your order is: [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I noticed your sister hasn't viewed your voucher yet"Online only" Groupons, like this one, require online redemptionThe recipient needs to visit the website listed on your Groupon voucher to complete redemption.For your convenience, I'm including the redemption instructions and code below.Pull up your Groupon.Visit [redacted] Select desired wines and click "Add to Cart."Click "Check Out".Provide billing, shipping, and payment info.Enter the redemption code located in the center of your Groupon into the "Have a Groupon" field, click "Apply", then click "Continue & Review".Please allow 3-business days for your item(s) to be shipped by Wine Insiders.Code: [redacted] Please request the recipient to copy and paste the code given above.Unfortunately, we don't have administrative access to the business' websiteIf your sister has followed these instructions and continue to have trouble with their system, please contact the business directly at [redacted] .If she has already followed the redemption instructions and still having issues, please provide us your phone number, the phone number of the recipient and the email address of the recipient so that we can help you further with this by contacting the merchant.If you've done all of this and still can’t use your Groupon, let us know and we’ll investigate.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase for Option 34: Palm Beach: Stay in an outside cabin, depart on 4/11/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Initial Business Response / [redacted] (1000, 6, 2015/08/27) */ H [redacted] We're so sorry for any trouble or frustrationWe looked into this booking and can confirm a full refund was processed successfully on 08/to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status We apologize for any inconvenience, and thank you for your patiencePlease let us know if you have any other questions Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)