Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: It looks like this was taken care of yesterday and a refund was processed for the item you didn't receiveYou should see the funds on your statement within the next business days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like this has already been taken care of by one of our representatives and issued a full refund to your credit cardPlease allow up to business days for this to be reflected on your statement.I’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I'm sorry for the troubleI'm able to go ahead and make a one-time exception in this caseI've just canceled both your orders and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed I must emphasize that this is not a typical exception we can make in the future, so it's important to pay close attention to any purchase confirmations sentAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the futureOf course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact usThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the trouble you encountered with this merchantIt appears a refund was already processed on 11/for $back to the card ending in ***.If you have any additional questions, please reply to me via email (Ticket [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about [redacted] Hotel Fort Worth North-Fossil Creek King Room purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 1/17/The refund was for both of the 14K Solid Yellow Gold High-Polish Hoop Earrings: 14mm, LED Light Knit Beanie Hat Black and Multicolor LED Bike Wheel Lights (4-Pack)You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I see that refund is already been issued for this order on 06/09/I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ** ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry you haven't received your order yet! Do you remember what day you redeemed your Groupon on the business's website? Many businesses send a confirmation email after your order has been placed, so tracking that down may help you find the date.It can take up to business days to receive your item after redeeming on the business's websiteIf that time frame has passed, please contact their customer support at http://gardeningproducts4less.com/index.php?route=information/contact to ask about the status.Also, it's not a bad idea to double-check your Groupon's redemption instructions to make sure you redeemed correctlyPlease visit http://www.groupon.com/mygroupons to access your GrouponYou'll find the instructions to redeem your Grouponunder the ""How to Use This"" sectionIf you followed all those steps, then you should be set.Sorry again for any inconvenience, and please let us know if we can help in any way.Thanks, [redacted] **Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I don't get any feedback form Groupon Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11124014, and find that this resolution is satisfactory to meI have forwarded Mr [redacted] email to the other two purchasers who were part of this group purchase as he has promised to issue a refund to them once they directly reach out to himHe can't do it based on my email because of security concerns and I'm satisfied with the response.I sincerely appreciate the help from the valued Revdex.com team to get this resolved so quickly Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complain, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment, but wasn't able to find any previous correspondence made with this email address I responded to you a moment ago via email from [redacted] Regarding your complaint: I wasn't able to find your purchase using this email address, [redacted] Could you have used an account associated with another email address to make the purchase?Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Danielle,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’m so sorry to hear that you’re unsatisfied by your latest Groupon experienceI am a manager here at Groupon, and I am happy to look into this further for you.Regarding this particular deal, I completely understand your dissatisfaction with everything that happenedI was so sorry to hear that your shippment was delayed and you had to wait long for your productThe tracking shows that you have received the product now and it was received by J [redacted] Because you had such a poor experience, I've added $in Groupon Bucks to your account to apologize for this experienceThis credit is available in your account immediately and expires days after being issuedThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Thank you for your understanding.Regards, Shyam *ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI apologize for the frustration, but unfortunately, I'm not able to issue a refund in this situationOur GrouponLive deals are available to you through a partnership with Live Nation and are considered ticket purchasesAs such, they are non-refundable after the day you buy them.We always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a "Fine Print" section on the deal page, www.groupon.com/deals/gl-fallsview-group-In this case, the restriction in question is: "Refundable only on day of purchase."While I won't be able to honor your request today, you can certainly give this away as a giftJust let us know the name of the person who will be redeeming the GrouponIf we have this information at least hours before the day of the show, we'll be able to change the name on the Groupon for youThe name on the Groupon must be the same as the person redeeming it at the show.Please let me know if you would like to give this as a gift or if you have any other questions.Regards, [redacted] MManagerGroupon Customer Support

Hello Cindy,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] via Ticket #70236664.Regarding your complaint: I'm really sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedI can see you traded in this voucher on February 16, and used the Groupon Bucks on another purchase that same day.If you need to contact us in the future, please know that we are available 24/via live chat and email ([email protected]), and you can request a callback Monday-Friday 8am-5pm CST by visiting our support page (groupon.com/support).As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maria TManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We are unable to issue you a refund and must ask you to use your Groupon during the promotional periodAdditionally, we cannot tolerate abusive behavior toward our employees and will not appeal the decision to terminate your account.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our companyAgain, I apologize if you disagree with this decision, but it is final Groupon will no longer reply to any correspondence sent from you regarding your previous account, either internally or through the Revdex.com.I’ve provided more specific instructions in my direct email to youThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support