Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like we have received your return and have processed a refund of the purchase price on 12/31/16I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you had trying to redeem your Raging Waters GrouponsYou were asking for a refund for the vouchers purchased and I see we followed up with you on 7/and issued $in Groupon Bucks for the amount paid.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Sorry for any inconvenienceI'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.• The last four digits of the credit card that was charged• The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via emailI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence including the response you received from a fellow manager, [redacted] in ticket number [redacted] I responded to you a moment ago via email from [redacted] Regarding your complaint: The expiration of the special offers was listed on the page where you purchased your deal, [redacted] club- [redacted] l We will always make sure you're aware of these terms and expiration dates prior to purchase I've also attached a screenshot with this restriction highlighted I'm sorry if there was any confusion, but we will not be issuing a refund for this voucherI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your Groupon account issue;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Tell us why here...Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Account closed due to Terms Abuse.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I really sorry for the issue you had with the promo code not properly applying to the purchase that you made This is never the experience that we want you to have was certainly not done with any intent.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon is not understanding that the reason there was a delay in returning the items was because Groupon sent a prepaid return link that would not open and it took them over weeks to reply to my request to send a return label link that actually would open and I can print label and return items Because Groupon understood that the delay in returned items was because of their wrongdoing, I have multiple emails stating to me to not worry regarding the delay in returned items and that they will still accept the items - but now they keep saying they won't accept the items because it is beyond the day window? It just doesn't make sense Why would Groupon advise me that they will accept the returned items, but now state that it is an issue - an issue that was the wrongdoing of GrouponUnprofessional and dishonest No one should trust Groupon/Ideel Sincerely, Anita Afzali

Hi Lisa, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.It looks like this has already been taken care of by one of our representatives and issued a full refund to your credit cardPlease allow up to business days for this to be reflected on your statement.Please let me know if you have any additional questions and I'll be happy to help.Thanks again, [redacted] **ManagerGroupon Customer Support

Hi Andrew,I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work withI apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Regards,Rajarajeswari JManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any troubleIt looks like this has already been taken care of.We appreciate receiving feedback like yours, as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure they don't happen againI sincerely hope you find your next Groupon experience to be more enjoyable.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We contacted the merchant regarding a refund of the Costa Rica Monkey Tours deal you purchased on GrouponAccording to their Privacy & Cancellation Policies (https://costaricamonkeytours.com/privacy-policy/) they are willing to reschedule without charge in case of natural disasters affecting a planned tripBecause of this policy being in place they have declined to authorize a refund for your purchase.When we contacted them, they advised us that they have already offered rescheduling optionsYou can still contact them to discuss these options at [redacted] from a.mto Midnight Eastern Standard Time.If you have any additional questions, please reply to me in my direct email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the trouble you've had with this purchaseOnce your purchase is made on a deal such as this the information is sent to the venue to facilitate ticket distributionBecause the deal is "All Sales Final" we cannot issue a refund and since the information is sent immediately to the merchant the name cannot be edited.However, if your name is not reflected entirely accurately on the tickets that will not prevent you from using the tickets with the merchant.For future reference, prior to completing the purchase you will be presented with the chance to change the name on a purchase on the checkout page prior to completing your order.If you have any additional questions, please reply to me via the email I've sent directly (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hi [redacted] ,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleIt looks like [redacted] B, a Supervisor at Groupon, looked into this issue already and emailed you on 11/to let you know that there does not appear to be a system issue on our end that caused the second order to processThese orders were made at two different times via your [redacted] device and the second via the webOne purchase was made at 11/03/4:PM and the next one at 11/03/9:PMDue to this information we have come to the conclusion that this was a purchase that was made by mistake via your [redacted] Unfortunately in this case the item you purchased is final sale, which means we cannot accept returns for the item unless it arrived damaged or defectiveDue to the trouble and frustrations that were caused by this experience, [redacted] issued $in Groupon BucksThis credit is available in your account and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Please let us know if we can assist you furtherRegards, [redacted] RManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:My complaint was related to this business's handling of reports of potential fraudIn my complaint, I had specified the following as a desired outcome:Acknowledgment by Groupon of the occurrence of fraud, with further acknowledgment that I was not responsible or liable for the transaction.Today, I received, through Groupon customer support (not the Revdex.com), the following response:Hi ***Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I can confirm the Groupon account associated with email " [redacted] @hotmail.com" has been deleted and no further purchase can be made using this account.Please let me know If you have any other questions.Regards, [redacted] ManagerGroupon Customer SupportAs you can see, the response does not acknowledge the occurrence of fraud, does not offer an explanation of why this was not fraud, and does not positively clear me of responsibilityIn addition, the Groupon web site remains as unhelpful as everIn essence, the vendor has not modified its policies or provided any reassurance beyond a vague apology for "any confusion".I am pretty sure nothing is to be gained from further correspondence with the vendor, but I am offering my experience as a "caveat emptor" to other potential customers.Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Although we are normally unable to issue refunds outside of days, as an exception, we have issued a refund in full of US$to your [redacted] ending in *** As we are primarily a US-Based site, all items are correctly listed in US Dollars unless otherwise notedSome of our deals require redemption on a merchant websiteWe always list any additional shipping fees in the fine print of our deals.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The response indicated that [redacted] sent an explanation in an emailI did not receive such an email; however, I did receive an email from [redacted] saying "Your Refund Has Been Processed," which is a satisfactory resolution Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The course to rectify the situation was not acceptable and was just given to me with out me being able to even reject it Sincerely, [redacted]