Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for the continued troubleI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Final Response already given on 1/28/18: "Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] My name is [redacted] and I am a manager here at GrouponI am reaching out to you regarding a recent complaint you filed with the Revdex.com.Sorry for any trouble with this deal.On the original screen where you made this purchase, http://www.groupon.com/deals/r-p-enterprises-jiffy-lube-wichita, we included a map and list of locations.I'm sorry to hear that you're not interested in visiting this locationHowever, since this information was included on the deal page at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Another option you have is to Trade In you voucher for another deal! Here's how:Head to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expiresIf the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.Please let me know if you have any other questions or if there is anything else I can do to help.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: Here at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchaseWe put any pertinent information in the Fine Print section, but we also include other resourcesFor instance, we always include a link to the merchant's website so you have the option of investigating them before you make the purchaseThis way, if there is anything about the merchant's services that won't work with your needs, you will know this before you purchase the deal.Unfortunately, since we are outside our 3-day return window for local deals, I'm not able to issue a refund in this case.You can still Trade In you voucher for another dealI checked our site and found another oil change Groupon within the area you mentioned in Augusta, GAHere is the link for your convenience: https://www.groupon.com/deals/steve-s-auto-serviceWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchases, however I am not able to assist any further with your particular refund request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support"

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence Regarding your complaint: Deal Values are Misleading Groupon, in no way, sets out to be misleadingI've recorded your feedback and shared it internallyIf you have any concerns about completed purchases or if you wish to share additional feedback, I'll be happy to assist you further in this thread I began with you from [email protected] I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Thank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have reviewed your correspondence with our representative and I apologize for any confusionOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expireYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygrouponsWhile I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureIn general, we ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use itBut again, I understand your situation and I'm glad I could help out this time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Tell us why here...Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Account closed due to Terms Abuse.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: The course to rectify the situation was not acceptable and was just given to me with out me being able to even reject it Sincerely, [redacted]

Hi Andrew,I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work withI apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for you.Regards,Rajarajeswari JManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I really sorry for the issue you had with the promo code not properly applying to the purchase that you made This is never the experience that we want you to have was certainly not done with any intent.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon is not understanding that the reason there was a delay in returning the items was because Groupon sent a prepaid return link that would not open and it took them over weeks to reply to my request to send a return label link that actually would open and I can print label and return items Because Groupon understood that the delay in returned items was because of their wrongdoing, I have multiple emails stating to me to not worry regarding the delay in returned items and that they will still accept the items - but now they keep saying they won't accept the items because it is beyond the day window? It just doesn't make sense Why would Groupon advise me that they will accept the returned items, but now state that it is an issue - an issue that was the wrongdoing of GrouponUnprofessional and dishonest No one should trust Groupon/Ideel Sincerely, Anita Afzali

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence including the response you received from a fellow manager, [redacted] in ticket number [redacted] I responded to you a moment ago via email from [redacted] Regarding your complaint: The expiration of the special offers was listed on the page where you purchased your deal, [redacted] club- [redacted] l We will always make sure you're aware of these terms and expiration dates prior to purchase I've also attached a screenshot with this restriction highlighted I'm sorry if there was any confusion, but we will not be issuing a refund for this voucherI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your Groupon account issue;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The response indicated that [redacted] sent an explanation in an emailI did not receive such an email; however, I did receive an email from [redacted] saying "Your Refund Has Been Processed," which is a satisfactory resolution Sincerely, [redacted]

Hi Lisa, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.It looks like this has already been taken care of by one of our representatives and issued a full refund to your credit cardPlease allow up to business days for this to be reflected on your statement.Please let me know if you have any additional questions and I'll be happy to help.Thanks again, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry for the trouble you've had with this purchaseOnce your purchase is made on a deal such as this the information is sent to the venue to facilitate ticket distributionBecause the deal is "All Sales Final" we cannot issue a refund and since the information is sent immediately to the merchant the name cannot be edited.However, if your name is not reflected entirely accurately on the tickets that will not prevent you from using the tickets with the merchant.For future reference, prior to completing the purchase you will be presented with the chance to change the name on a purchase on the checkout page prior to completing your order.If you have any additional questions, please reply to me via the email I've sent directly (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hi [redacted] ,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleIt looks like [redacted] B, a Supervisor at Groupon, looked into this issue already and emailed you on 11/to let you know that there does not appear to be a system issue on our end that caused the second order to processThese orders were made at two different times via your [redacted] device and the second via the webOne purchase was made at 11/03/4:PM and the next one at 11/03/9:PMDue to this information we have come to the conclusion that this was a purchase that was made by mistake via your [redacted] Unfortunately in this case the item you purchased is final sale, which means we cannot accept returns for the item unless it arrived damaged or defectiveDue to the trouble and frustrations that were caused by this experience, [redacted] issued $in Groupon BucksThis credit is available in your account and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Please let us know if we can assist you furtherRegards, [redacted] RManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any troubleIt looks like this has already been taken care of.We appreciate receiving feedback like yours, as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure they don't happen againI sincerely hope you find your next Groupon experience to be more enjoyable.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] SupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:My complaint was related to this business's handling of reports of potential fraudIn my complaint, I had specified the following as a desired outcome:Acknowledgment by Groupon of the occurrence of fraud, with further acknowledgment that I was not responsible or liable for the transaction.Today, I received, through Groupon customer support (not the Revdex.com), the following response:Hi ***Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I can confirm the Groupon account associated with email " [redacted] @hotmail.com" has been deleted and no further purchase can be made using this account.Please let me know If you have any other questions.Regards, [redacted] ManagerGroupon Customer SupportAs you can see, the response does not acknowledge the occurrence of fraud, does not offer an explanation of why this was not fraud, and does not positively clear me of responsibilityIn addition, the Groupon web site remains as unhelpful as everIn essence, the vendor has not modified its policies or provided any reassurance beyond a vague apology for "any confusion".I am pretty sure nothing is to be gained from further correspondence with the vendor, but I am offering my experience as a "caveat emptor" to other potential customers.Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We contacted the merchant regarding a refund of the Costa Rica Monkey Tours deal you purchased on GrouponAccording to their Privacy & Cancellation Policies (https://costaricamonkeytours.com/privacy-policy/) they are willing to reschedule without charge in case of natural disasters affecting a planned tripBecause of this policy being in place they have declined to authorize a refund for your purchase.When we contacted them, they advised us that they have already offered rescheduling optionsYou can still contact them to discuss these options at [redacted] from a.mto Midnight Eastern Standard Time.If you have any additional questions, please reply to me in my direct email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Although we are normally unable to issue refunds outside of days, as an exception, we have issued a refund in full of US$to your [redacted] ending in *** As we are primarily a US-Based site, all items are correctly listed in US Dollars unless otherwise notedSome of our deals require redemption on a merchant websiteWe always list any additional shipping fees in the fine print of our deals.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support