Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com to the address on your account.Regarding your complaint: Sorry for any confusionWe currently show the merchant is honoring vouchers at their location in Stamford, CTIf you are having trouble contacting them we can have our team facilitate communication between yourself and the merchant.If you would rather not attempt to use the voucher at this point I can issue a refund in Groupon Bucks to your account instead.I've emailed you directly through ticket number [redacted] , please reply to me there with your desired resolution.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you experienced.I’ve reviewed your request for refunds, but unfortunately, these Groupons are non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.However, Groupon Local vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using itIf you’d like assistance using your Groupon, I’d be happy to help.If you would like me to reactivate this account, I am happy to helpWe strongly suggest that you use an email address other than the one originally associated with itIf you provide us with a new email address, we'd be happy to reactivate the accountIf not, we can reactivate the account with the previous email addressPlease let us know which option you prefer.Alternatively, the account can remain deactivated, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket # [redacted] .Regarding your complaint: In your thread with [redacted] he informed you that we are currently escalating this issue and investigating this matterIn ticket [redacted] , [redacted] stated:"Hi [redacted] ,I'm sorry for the continued delayI'm still awaiting word from our team that works with these merchants directlyI've made an additional request and escalated the matter internallyI hope to have a resolution for you soon.Thanks for your patience and if you have any questions please let me know[redacted] CManagerGroupon Customer Support"I'm very very sorry for any frustration, as these investigations can sometimes take a little longer than expectedPlease follow up with [redacted] is ticket [redacted] , and we should have a resolution for you soon.Again, thank your for your patience and understanding.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: It appears this order was refunded to Groupon Bucks on 5/when you called our support centerThese Groupon Bucks will never expire and will apply to your next purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Your refund processed successfully on 12/26/to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc.I apologize for the hardship you went through in this purchase and would like you to continue to shop with usAs a token of apology I have issued $to your Groupon bucks accountAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consentYour name is listed as [redacted] and the account holder's name is [redacted] *Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.In addition, as a general policy, we are only able to issue a refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of service.I was unable to locate any contacts through any of the email addresses related to your account referencing any type of refund or refund request until recently, which at that time would have been outside of policyIf you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ you for your understandingIf you have any additional questions, please reply to me there.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hi Leora,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI've unsubscribed this email addressYou will stop receiving Groupon promotional emails within hours.Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customerYou may receive an email if we update our privacy statement or our terms of serviceYou will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service.Please let me know if you have any further questionsRegards, Bethany MManagerGroupon Customer Support

Hello ***I have again notified a Merchant Support specialist who is reviewing your requestPlease stay tuned for an update from them via direct email.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] Regarding your complaint: The email address you provided to the Revdex.com is not associated with a Groupon account, so I wasn't able to view your purchases or resolve this issuePlease reply directly to email you've received from [redacted] and provide us with the information to find your Groupon accountI will personally follow up, and make sure this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the confusionThis order was refunded to Groupon Bucks on 12/11/These Groupon Bucks were then used to purchase another Decanter and a Transformer Bop BagWhen we became aware of the confusion, as an apology we issued $in Groupon Bucks where were used on a Slicer and Dicer kitchen setSince these Groupon Bucks have been used, we are not able to convert.the refund from Groupon Bucks, to your credit card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the confusion I can help you redeeming this Groupon for youIt looks like you may have redeemed this Groupon by mistakeWhen you want to simply view or pull up your voucher in order to use it, click "View Voucher" instead of "Redeem."This feature is available online and on the mobile app for organizational purposesClicking "Redeem" means you've used your GrouponOnly use this feature after you’ve used your Groupon.If it does happen again, we can always fix this for you.To redeem your Groupon, simply visit the business website at https://ntsi.com/iframe-registration-nyoldd/ and enter the redemption code CTFWBZRW in the Coupon Code section ( highlighted in the attachment).Enter your details in the required fields and you are all setIf you still need any help in redeeming this Groupon please contact the business directly at https://ntsi.com/contact-usThey should be able to test your code and troubleshoot their website.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am very sorry for the difficulty redeeming your GrouponI've found this purchase, but it's not in the account associated with this email addressI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted] In this ticket, it was stated:"I am very sorry to see that the Groupon bucks credit we have processed previously is not meeting your expectation.Unfortunately, we aren't able to issue a refund in this situationI see you stated that [redacted] the owner of this Groupon has contacted Groupon, but if she did, she has not contacted the right departmentShe must contact her Groupon account manager or go through the merchant systemBased off of what we see in the merchant system, she has not contacted us and her deal is still running.If you're having a hard time getting in touch with the business to use your Groupon, we're happy to help outIt looks like you still have plenty of time to use this Groupon, if you have difficulty using this, I'll be more than happy to have our scheduling team contact the business to help you use your deal for the purchase price.Otherwise, this deal is still traeligible."Unfortunately, under circumstances, I would have to reiterate this information and stress the traoption that was previously laid out to you.However, since that correspondence, you have filed a dispute with your credit card regarding this purchaseOnce this is done, we cannot evaluate, refund, or alter this purchase in any wayAt this point, you may feel free to reach out to your financial institution with which you filed the dispute, but we can no longer assist with this claim.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the thread my my colleague [redacted] on February 20th.Regarding your complaint: In ticket [redacted] stated the following:"It looks like when we featured this deal previously, you purchased the maximum number of Groupons as mentioned in the fine print, so unfortunately, you will not be able to purchase more.However, your feedback is always appreciated—it helps us improve the Groupon experience for you and all our future customers.To make up for this confusion, I have gone ahead and issued $in Groupon bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed."This additional credit is currently in your account.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand that there was confusion on where your reservation of 12/24-12/for Sands Ocean Club was madeYou placed the order in your [redacted] @gmail.com account and not on your [redacted] @yahoo.com which had been deactivatedThe purchase was made on 12/On 12/23/you reached out to us via chat from you [redacted] @gmail.com account requesting a refundWe unfortunately had to deny the refund due to the fine print stating "11-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundable."When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm happy to help you in this caseBefore proceeding further, could you please confirm the following details in order to look up for the order : (Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I received the wine finally Sincerely, [redacted]

Hello [redacted] Thank you for reaching back out to us through the Revdex.comI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the troubleUnfortunately, the New Egg deal you attempted to order on 3/3/did not process successfullyFor security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of useI can confirm that you were not charged for this attempted purchaseAn account specialist is looking further into this issue and will get back to you with more details as soon as possibleFor your reference, your support ticket number is [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support