Groupon

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] Regarding your complaint: The email address you provided to the Revdex.com is not associated with a Groupon account, so I wasn't able to view your purchases or resolve this issuePlease reply directly to email you've received from [redacted] and provide us with the information to find your Groupon accountI will personally follow up, and make sure this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Callie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Kelsey *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: It appears this order was refunded to Groupon Bucks on 5/when you called our support centerThese Groupon Bucks will never expire and will apply to your next purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm happy to help you in this caseBefore proceeding further, could you please confirm the following details in order to look up for the order : (Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] in ticket [redacted] In this ticket, it was stated:"I am very sorry to see that the Groupon bucks credit we have processed previously is not meeting your expectation.Unfortunately, we aren't able to issue a refund in this situationI see you stated that [redacted] the owner of this Groupon has contacted Groupon, but if she did, she has not contacted the right departmentShe must contact her Groupon account manager or go through the merchant systemBased off of what we see in the merchant system, she has not contacted us and her deal is still running.If you're having a hard time getting in touch with the business to use your Groupon, we're happy to help outIt looks like you still have plenty of time to use this Groupon, if you have difficulty using this, I'll be more than happy to have our scheduling team contact the business to help you use your deal for the purchase price.Otherwise, this deal is still traeligible."Unfortunately, under circumstances, I would have to reiterate this information and stress the traoption that was previously laid out to you.However, since that correspondence, you have filed a dispute with your credit card regarding this purchaseOnce this is done, we cannot evaluate, refund, or alter this purchase in any wayAt this point, you may feel free to reach out to your financial institution with which you filed the dispute, but we can no longer assist with this claim.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I’ve provided more specific information in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket # [redacted] .In ticket # [redacted] , it was stated:"Hello [redacted] We are not able to refund, the hotel denied the refund stating that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your requestIn addition, if the reservation was canceled, the standard penalty will apply.I have reached out to the hotel again and unfortunately, we have not been offered an approvalI have issued $in Groupon Bucks as a courtesy, given the inconvenience, this has caused you.When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I'm really sorry about this situationIf there is something else I can assist with, I'm happy to help.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: We did reach out to the hotel on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this pointOnce a booking deal is outside the cancellation date, we reach out to our Outbound Team to get an approval from the hotelThe hotel stated that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request.As a courtesy we have issued $Groupon bucks to your account that will expire in daysWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Our policy for expired Groupons does not allow us to issue refunds for your orders in this caseAll the businesses we feature understand that the purchase value of your Groupon never expires, so they will still be usable after they lose their promotional valueWe also encourage our customers to give Groupons as gifts when possible, which may be an option for you as well.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Thank you for your assistance in this matter I heard from [redacted] from Groupon who stated that they would be able to refund $back to my account that I may use that a future date I am willing to except this I appreciate their offer and their honesty and I thank the Revdex.com for their assistance

Complaint: I am rejecting this response because: I asked for my money back NOT for Groupon BucksI emailed them about this about times so far but they have not respondedIt was the company whose services they accepted and I paid for through them that would NOT do the workConsequently they owe me my money, not Groupon bucks Sincerely, Virginia Eckroade

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have sent information regarding your refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI'm sorry to hear you’re not able to use your Groupon for the 60-Minute Outdoor Photo Shoot with [redacted] PhotographyI've reviewed your order and would like to offer you the option to Trade In your voucherYou can exchange your voucher any time for an equal value of Groupon BucksThe Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on GrouponHere's how: [redacted] Between today and 12/22/2017, visit your My Groupons page at http://www.groupon.com/mygroupons [redacted] Select "Trade in Voucher." [redacted] Confirm that you want to Trade In your voucherOnce you do, you'll receive the amount you paid in your account as Groupon Bucks [redacted] Start shopping! You'll have hours to use your Trade In bucks to purchase any Local deal available on GrouponYour bucks automatically apply toward your purchase [redacted] After hours, if you don't purchase a new deal within hours, you'll have the option to restart Trade InHowever, you can continue to Trade In your voucher as long as you see an option to "Trade in Voucher." If you have any questions, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I'm so sorry that the merchant was not able to provide you with the services that were outlined in the deal that you purchased This is never the experience we want you to have with a Groupon deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I'm not confident in Groupon servicesI would like a refund for the services I purchased for a company that doesn't even existThank you Sincerely, [redacted] ***

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleMy name is [redacted] and I am a manager with Groupon Customer Support.In this situation, I would recommend reaching out to your Merchant Development representative directlyThey are best equipped to answer all questions regarding your account and will be able to provide further assistance or clarificationFor reference, your Merchant Development representative is [redacted] and he can be reached at ( [redacted] or via email at [redacted] .Thank you for reaching out and please me know if I can be of further assistance.Regards, [redacted] *ManagerGroupon Customer Support

Hello Roberta,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 02/10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerGroupon Customer Support