Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] sent on January 18.Regarding your complaint: I'm sorry for any frustration this issue has causedThe $credit in Groupon Bucks is already on your account, and will automatically apply toward any future purchase.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Callie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Kelsey *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Andrea,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Diwakar *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint: I'm very sorry for any issues with your previous Groupon Goods purchases, and with any refunds you feel you're owed I'm very happy to help, but I would need some more direct information I've emailed you from [redacted] @groupon.com, and if you could please reply there with any orders that you feel have not been refunded properly, I will investigate promptly I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Dear Revdex.com:Below is the details on our availability for a Mediation Hearing:Please feel free to email me at [email protected] to set up a phone call, if you'd likePlease Place list any dates you are specifically NOT available in the next weeks: Please Place an "X" next to the Day of the Week you are Available and work best for you: _X___Mon__X__Tue____Wed ____ Thurs__X__ Fri Please Place an "X" next to the Time you are Available and work best for you: __X__ Morning __X__Afternoon I understand that Revdex.com will do its best to accommodation the information I have selected I understand that mediations are scheduled to start between the hours of am and pm, and must conclude by pm.Thank You

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *Groupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Thank you for your assistance in this matter I heard from [redacted] from Groupon who stated that they would be able to refund $back to my account that I may use that a future date I am willing to except this I appreciate their offer and their honesty and I thank the Revdex.com for their assistance

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm really sorry for the troubleI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have sent information regarding your refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [email protected] ticket # [redacted] it was stated:"I am truly sorry to hear about the experience you had with your latest Groupon stores Order.This order you had the issue, is sold by a 3rd party merchantAs you were informed, they're supposed to take care of the fulfillment, delivery, and quality of the item you've purchasedWhich is why, our front-line has asked you to get in touch with them.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for Platinum Thrust Rabbit VibratorWe recommend reaching back out to your financial institution directly to discuss a resolution.For future reference in order to contact the the 3rd party merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop downSelect "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonThanks so much for using Groupon and we appreciate your patience.Regards, [redacted] RManagerGroupon Customer Support"Regarding your complaint: While I truly understand your frustration at this point, unfortunately, we are unable to further assist due to the dispute that was filedOnce a dispute is filed, we have to let the process run its courseI would recommend reaching out to PayPal for more information regarding the status of the dispute.In addition, we currently do not see any messages that were sent to the merchant through our Groupon Stores portal, which is why you haven't received a responseWe would be happy to walk you through that process by phone, but until that step is completed, we're unable to take additional stepsWe need to allow the merchant the opportunity to make things rightBut the merchant cannot do that if they don't know that something is wrong.If you would like assistance with reaching out to the merchant, please let me know by responding to me through the Groupon email.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: At the time of your purchase for this Groupon, you successfully used a Promotional Code and received a $discount on this orderTherefore, you were only charged $for this purchaseThis promotion was a limited-time offer that instantly discounted the price at the time of your purchase, much like when you use a coupon at a grocery storeIt was not a credit in your account to be used toward future purchases.Because the promotion was only valid for a limited time, typically, it cannot be reinstated for future use once your order has been refunded or traded in.Given the circumstances, I am able to make a one time exception in this case.I've just issued you the $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we are happy to make this exception for you today, please know that we may not be able to do so again in the future.I've included this information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I’ve provided more specific information in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Rebecca, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Kelsey *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've given $credit for the trouble caused.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm sorry to hear about your disappointing experience!I double checked and would like to confirm that the return label was provided to you on 10/9/You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status."Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,My name is [redacted] and I am a manager with Groupon Customer SupportI was unable to find the deal that ran for the previous business that you purchased based on the information givenWith this information, we may be able to better assistRegardless, I have reached out to *** directly in regards to this situation in order to have him follow up as he will be best able to assist regarding your previous conversations regarding paymentsPlease let us know if you do not hear back from him by contacting our Merchant Support department at [redacted] They are available Monday through Friday from AM to PM, CST

Complaint: [redacted] I am rejecting this response because: I'm not confident in Groupon servicesI would like a refund for the services I purchased for a company that doesn't even existThank you Sincerely, [redacted] ***

Hello Roberta,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 02/10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerGroupon Customer Support