Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I apologize for any frustration, and for all the back and forthI just issued a full refund back to the credit card you used for this purchase instead.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about the receipt of spam emailsI can ensure you that I have forwarded this matter upwards.I am not showing an email for [email protected], in our system, but we will be looking into this.Alternatively, do you have a different email address you'd like me to check? It's possible that a different email address is set up to forward these to you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I have asked for a CASH refund of all "groupon bucks" BAsed on my recent experiences withe this company, and the unsatisfactory and often misleading deals they sell, I have no desire to continue doing business with them! Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/23) */ Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble When we offer deals for multiple services or admissions, we frequently provide customers with a separate voucher for every visitThis makes keeping track of how many services or admissions you've redeemed easier for you and for the business Since the promotion you are using can only be applied toward voucher, only $was taken off of the total amountI'm very sorry for any inconvenience this may have causedTo make up for the lost credit, I've issued $in Groupon Bucks to your account This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right If you're interested in purchasing this deal again with the full $discount, simply click on the link below: https://www.groupon.com/deals/aravita-smoothies-coffee-and-bubble-tea- I apologize again for the troublePlease let me know if I can help you further Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Our Account Specialists have been in touch via email, and are investigating furtherI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] S.ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that although I am not happy with the business and the time it has taken to resolve this issue, the resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your 12-Month Premier Membership Plus $ [redacted] Gift Card orderIt looks like there was an error that prevented your order from processing successfullysuccessfullyI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including with my colleague [redacted] in ticket [redacted] .In this ticket with ***, you did agree to the trade-in, which was authorized:"Hi [redacted] Thanks for your replyI have gone ahead and processed the Trafor the Enjoy Holistic Healing voucherYou now have hours to use your Groupon Bucks credit ($73.60.) If you use only a portion of the credit, any remaining credit will remain for future use and never expireHowever if you do not use any of the credit within hours, the original voucher for Enjoy Holistic Healing will be reinstated.Please let me know if you have any questions!Regards, [redacted] *Manager Groupon Customer Support"Regarding the separate merchant for a hot stone massage, we have already given a partial credit for that redeemed Groupon Again, we are very sorry for the frustration this may have caused.As both issues have already been addressed in previous tickets, we do consider this issue resolved.Thank you for your understanding.Regards, Shaun HManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like this has already been taken care of by one of our representatives and issued a credit of $in Groupon BucksThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comAfter investigating this matter further, we did not find evidence to suggest your account was used in an unauthorized manner as the same mobile device used for the [redacted] Hotel purchase was used previously on your accountAs stated under the Fine Print & Details tab on the screen from which this purchase was made, [redacted] hotel- [redacted] , "72-hour cancellation notice required prior to cheor reservation is non-refundableNo-shows will be charged total Groupon rateNo refunds will be processed by Groupon after check-in." When you book through Groupon Getaways, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order becomes nonrefundable once the cancellation deadline passesThis order processed on 12/23/at 12:AM (central) with an automatic email sent to the email associated with your accountThis email has been confirmed as sent successfullyThe cancellation deadline for this order was 12/30/at 03:PM since the check in date for the reservation was 01/02/at 03:PMThe first contact we received about this order was on 01/01/2018; at that time we were not able to offer a refund on this order without hotel approval since the cancellation deadline had been exceededWe reached out to the property on your behalf prior to seek refund approval, but weren't able to get approval from the property to cancel/refund your booking as an exceptionI understand this may be frustrating however Groupon does not impose the cancellation policies for Groupon Getaways dealsA follow up email relaying this refund denial was provided to you on 01/09/at 03:pmFor reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your accountJust sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your orderI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket # [redacted] .In ticket [redacted] it was stated:"Hi [redacted] ,Sorry for any troubleIt appears that you have made the purchase using mobile appSometimes customers accidentally make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happened.Unfortunately, this Groupon is final sale, so I am not able to issue a refundThis information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.Thanks so much for your understanding.Regards, [redacted] P.ManagerGroupon Customer Support"To clarify: The two purchases were made several minutes apart, and for different quantitiesThis is not a duplicate purchase that was processed by Groupon, but rather two purchases made by the consumerAs this deal was clearly stated Final Sale upon purchase, we cannot issue you a refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have issued you a refund for the flat iron.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket # [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer SupportTell us why here

Complaint: [redacted] I am rejecting this response because: When I contacted the buisness , they specified that they have not heard from groupon and that they cannot give me a refund because they never recieved payment for itThey referred me back to groupon support and its an ongoing circle Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: The two purchases you contacted us about were made from a device previously used to make purchases on your accountAlthough these Groupons are outside of our day cancellation window, we were able to refund one of these Groupons as a one time exception.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com.I responded to you a moment ago via email from [redacted] Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I've connected with our Merchant Support Leadership Team, who will be reaching out to you soon.I’ve provided more specific instructions in my direct email to you (the Subject is "RE: Revdex.com Case [redacted] and the reference number is [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via ticket number [redacted] .Regarding your complaint: No problem I just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statementIf you have any additional questions, please reply to me there.Thank you for your understanding[redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears that Richard has been in touch with our Merchant Support department since this Revdex.com ticket was submittedSince then, the deal that was being featured has been removed from our site and any purchaser who has not yet redeemed their Groupon has been sent an announcement offering them a refund for this deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support