Groupon

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: In ticket [redacted] on 7/28, a full refund was issued to the card ending in [redacted] Please allow up to business days for this refund to reflect on your statement If you can please provide a photo of the item you received, I'd be happy to escalate this to your Groupon Goods team to look into furtherI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: It looks like you inadvertently created a duplicate account using an email address [redacted] You purchased this Groupon using this account, which is why it is not viewable in your correct account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears that Richard has been in touch with our Merchant Support department since this Revdex.com ticket was submittedSince then, the deal that was being featured has been removed from our site and any purchaser who has not yet redeemed their Groupon has been sent an announcement offering them a refund for this deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , we stated:"Hello [redacted] When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionThe hotel stated they were willing to reschedule your stay with them, but you would need to work directly with them to arrange any such change.You can call them at [redacted] to change their dates.If you have any additional questions, please let me know.Thank you for your understanding.Regards, [redacted] CManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusion with your requestOften hotels do not give complete information to our customers, and I'm happy to help clear things up.If you purchase a hotel reservation through Groupon, a hotel will be unable to refund you directly because they do not have your card information on fileYour purchase was made through our website, so any refund would need to be processed by GrouponWe're able to issue a refund for a reservation at any time before the reservation's cancellation deadline.After a reservation's cancellation deadline has passed, Groupon must obtain permission from a hotel for any exceptions to their cancellation policyWe spoke with [redacted] Beach regarding your request and the hotel did not give their approval for Groupon to issue a refundInstead, [redacted] Beach informed us that they expected payment for the reservationFor this reason, we are unable to return your payment to you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.comRegarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understandingRegards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from s [redacted] Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: a return mailing label will be provided.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Billing issuesI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there via ticket [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint in relation to the Chiam Restauant deal, we will be able to process a refund back to your original form of payment as an exception to our policyWe apologize for your experience the night you attempted to use this Groupon, and hope the processed refund makes up for itRegarding your complaint in relation to the [redacted] Pet Hospital deal, the fine print of the deal indicates that "Limit 1/person, may buy additional as a giftLimit 1/visitNew clients onlyMust use promotional value in visitValid for dog or cat/household." Unfortunately, we would be unable to process a refund of the second purchased Groupon in this dealIf given as a gift to another household, however, the merchant should absolutely still accept it at face valueI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com in ticket [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: the business failed to resolve my problem and merely directed me to a completely different vendor whom I did not purchase the items fromI have no business with anyone but Groupon who was the one who debited my bank Sincerely, [redacted]

Hey Kevin,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Bethany and your Ticket # is [redacted] .Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Bethany will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

“Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.comPlease reference ticket [redacted] Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] ** Supervisor Groupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am truly sorry to hear about the experience you had trying to get access to your Groupon Live tickets and ultimately we were not able to provide them to youWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.To help make up for the trouble, [redacted] issued you a full refund and removed this Groupon from your account on 11/In addition he issued $in Groupon Bucks which does not expire until 5/I understand you are requesting to be refunded the $you had to spend to buy tickets through another vendorUnfortunately, we can only refund the amount paid to us which has been issued in full and we would not be able compensate above the $in Groupon Bucks you have been given.We hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: the item I purchased was inacessibleftI contacted Groupon immediately upon purchases and was informed I would receive a refundThis is simple theft if you are unable to provide me with the item I purchased or issue a refund Sincerely, [redacted]

Tell us why here...Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: while it is correct that we can only change the shipping address for Groupon Goods orders within hours of purchase, I completely understand any frustration you might have experiencedI've made the exception to refund this purchase back to your original form of payment, as will as issue you $in the form of Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Delivery IssuesI’ve also emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.”Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] [email protected] your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted] t

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the troubleThis Groupon Goods item is sold by a third-party merchant—they will take care of ensuring the fulfillment, delivery, and quality of the item you've purchased.You can view the tracking information for this item in your Groupon accountHere's how:•Sign into your account at www.groupon.com.•Find your name in the top right corner of the page.•Place your cursor over your name and the account menu will drop downSelect "My Groupons".•Next to your Groupon, click "Track Package", which will take you to the Groupon Stores customer sign-in.•Sign in with the email address and password you use for Groupon, and you’ll be able to view your order details, including tracking.I've also checked your tracking and it appears there has been no movement since December 18th, I'm sincerely sorry for the frustration this has causedI can also confirm that you have reached out to the merchant via our Stores [redacted] Ticketing system on January 8th, The merchant responded on January 9th stating that you were "Guaranteed delivery: Jan.11-12, Pending any weather conditions".At this time, I would advise you submit another request with the merchant and let them know that you have still not received this product, nor any tracking updates since the delivery date they guaranteed in their last responseThey should be able to see that, respond and provide a proper resolution for you directly.If you've already reached out to the merchant, but haven't heard back from them within hours, we're happy to contact them on your behalfWe'll be able to provide the best service when you include your ticket number, which you can find in your account by following these steps:Go to your item's order page, click on the Tickets tab, and note the ticket numberThen, send us that ticket number and your phone number.I hope this information helpsPlease let me know if I can assist you with anything else by replying directly to the email I sent via [redacted] @groupon.comThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]