Groupon

Initial Business Response / [redacted] (1000, 5, 2015/05/23) */ Contact Name and Title: [redacted] Contact Email: [email protected] Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I'm really sorry to hear that your Groupon Goods order was damaged, and I'm happy to help you return your itemUnfortunately, we're unable to provide a replacement, but we will be able to give you a full refund once we receive your return I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment After your return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processedPlease keep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedYou can keep an eye on the progress of your return using the tracking number on the attached shipping label We're very sorry for the inconvenience and appreciate your patience Thanks, [redacted] Manager Groupon Customer Support

I’ve also emailed you directly from [redacted] via Ticket # [redacted] please reply to me there if you have any further questions

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] The refund for the suits for USD was processed on 4th March, 2016.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***, I wasn't able to tell from your response what issues still remainIf this is regards to you previous conversation with [redacted] in Ticket # [redacted] in I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityWe have investigated your issue to the fullest extentIf you are still waiting for any refunds to process, please reach out to your financial institution for further assistance.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Since your purchase has already processed, we're unable to retroactively apply the credit to that transaction; however, I've gone ahead and issued $in Groupon Bucks to your account for use towards your next purchase This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www [redacted] your Groupon Bucks balance is displayed in the top right Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again offer apologies for the difficulty you experienced with purchases made on your account without your permission.I can confirm that your refund processed successfully on 12/10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processAs it has been more than business days since the refund was issued, if it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm so sorry to hear that the Certified Round Diamond Pendant was purchased twiceIt looks like you called in after submitting this request to the Revdex.com, and we were able to resolve the issue.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like a supervisor from our team reached out to you on 06/16/and you were issued Groupon credit.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards, *** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: There seems to be some confusion on the specified statement on the deal regarding "Pickup and drop-off from designated meeting points." This is cleared up on the deal page where we specify the meeting location, times that it runs, as well as the clarity that it is for a hour tour and not to get on-off throughout the day:"Trolleys operate on a 20-minute pickup schedule from 9:00am to 4:30pm for your convenienceFind a seat and begin your 1.5-hour tour of the history of Savannah."I apologize for any confusion this has caused but we are unable to issue a refund as this was stated in the advertisement for the deal and it is also listed as "ALL SALES FINAL" in the Fine Print of the deal.We were recently notified by your financial institution that a dispute had been issued against this purchasePlease note that our customer support department is here to assist you in the event you have trouble with one of your Groupons - however in this case it was a misreading of the details of a deal which is marked as Final Sale we were unable to issue the refund as requestedPlease note that future disputes of this nature may result in deactivation of your Groupon account.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support"Within this same ticket, [redacted] stated:"I understand your frustration with all of the details being throughout the deal pageThis is why we include the Fine Print on all of our deals so that customers can know exactly what it is that they are purchasingIf our customers ever have any questions we encourage them to contact us so that we can clarify any details, or make updates as needed.I am going to reach out to our Resolutions Team to see if we can update the wording on the deal in an effort to make it clearer that is is only for the hour tour rather than an on-off tour that you were looking for."Upon a further reply from you, [redacted] stated:"If its caused you trouble then it is surely causing difficulties for other customers as wellI'm waiting for an update with our Resolutions Team to see if we can work on getting this made a bit clearer to try and prevent future customers looking into this deal to not get what they were expectingWe are always looking to improve the listings for deals that we have and all customer feedback is important to usThis specific deal is offered through us as a [redacted] deal so it may take a bit of time to work with the business in order to get any changes approved, but hopefully it can get cleared up.The representatives who felt that they had their hands tied unfortunately are beholden to our policy of "ALL SALES FINAL" on this deal, but we can see what we can do on clearing up the details."Lastly, once notified by your finial institution [redacted] replied:"We were already notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for Savannah Trolley TourWe recommend reaching back out to your financial institution directly to discuss a resolution."Regarding your rejection: We're always working to make sure every deal is unique, fun, and a great valueHowever, your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Since you have already disputed the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry to hear about your Groupon purchaseWhile we understand that the tickets you received does not have consecutive seating as advertisedWe are trying to resolve this issue with the merchantWe have responded to you via email requesting screenshot of the tickets along with confirmation if [redacted] was able to resolve issueUnfortunately, without response we can't resolve the issue for you.Please respond to this email so we can further assist.Regards, [redacted] *SupervisorGroupon Customer Support

Initial Business Response / [redacted] (1000, 8, 2015/07/21) */ Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Unfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returnedYou can find this information in our Return Policy at http://gr.pn/GoodsReturns, and in the Fine Print on the purchase page for this Groupon at http://groupon.com/deals/gg-natures-sleep-12-gel-memory-foam-mattress- For future reference, you can make changes to your purchase for a limited time after placing your order when accessing your My Groupons page through a browserFrom a computer, click "View Details" next to the order you'd like to changeIf you see "Edit order" on the left-hand side of the page, just click that link to cancel your orderSpecifically, Groupon Goods orders can be canceled within hours of purchase, and you can cancel a GrouponLive deal until midnight the day of purchasePlease keep in mind that you may need to use a computer to cancel your order; our mobile app for some devices doesn't support this feature Thanks for your understandingIf there is anything else I can help you with, please let me know Regards, [redacted] Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Delivery issuesI'm sorry for the delay that caused your item to show up after the shipping time frame listed in this deal's fine print.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We issued you $in Groupon Bucks for this issue on 11/14/You have since spent all of these Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I had to jump through hoops to get them to respond appropriately; I believe my complaint with the Revdex.com pushed them to take the appropriate action It's a shame they don't have the integrity to do the right thing without causing the consumer such hassle Thank you for your help in this matter Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I've refunded this order back to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I was not given a choice into the refund being a groupon credit instead of a refund Plantnite in my area does not have any events that fit how this groupon was sold to me I feel like I was lied it I understand groupon paid the merchant, it is not my fault that groupon chose to do business with a company that could not deliver I should be issued a refund to my credit card as I do not wish to use any groupon services in the future based on how groupon has handled this situation This has been absolutely ridiculous in the way groupon has handled their customer service and I have even had chats ended on purpose from agents who chose to not actually help their customers I request a monetary refund for what I purchased because the services was not able to be delivered Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care ofI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Cathy,I *m sorry for the delay with this issueI *m [redacted] manager here *t Groupon, *nd I wanted to look into this for you personally to find out what happenedThank you for your patience.On the original screen where you made this purchase, http://groupon.com/deals/gg-solid-sterling-silver-diamond-cut-hoops, we included [redacted] "Fine Print" section on the deal pageThis section will *lways include *ll conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Most orders *re delivered within business days from the purchase date"Typically, we're only *ble to cancel your purchase if its outside of this window, but since your order was *lready shipped *nd within the time frame *s mentioned in the fine print, we *re unable to issue [redacted] refund *t this time.The tracking information http://webtrack.dhlglobalmail.com/?trackingnumber= [redacted] , shows that your package was tendered to USPSSometimes tracking information won't continue to update once the shipment reaches certain point, so I recommend waiting for few business days for your order to *rrive.If you haven't received your order by the end of business day mentioned in the fine print, please let us know *nd we would be glad to *ssist you further.If you have *ny further questions, please let me know.Regards,Sundar *.ManagerGroupon Customer Support