Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I have provided more specific information in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I apologize for the delay with your order This is certainly not how this deal was intended to work outIt looks like the tracking has become active since you reached out to us, however, and this item should be delivered soon.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Lance *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I’ve reviewed your request for a refund, but unfortunately, these Groupons are non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.I have double-checked all of these orders and it does appear that the redemption websites and redemption codes are functioning properlyThe full promotional value is correctly taken off at checkout when the redemption instructions are followedOnly the shipping costs/local tax depending are left as a balanceI have included the full redemption instructions for your Simple Canvas vouchers purchased on 05/07/2017, as well as each individual redemption code.Please note that you will need to redeem each of the two vouchers purchased for One 11x14" Custom Canvas separately (you will need to go through this deal options redemption process twice; one time for each voucher)The redemption website landing page will immediately prompt you to enter your redemption codeThe full promotional value is deducted once each redemption code is applied to each individual orderIf you do not wish to pay additional charges, please be sure that no add-ons or extra promotions are attached to that orderI have tested this process and can confirm that only the $shipping is charged on each individual order (as we stated it would be per the Fine Print "Shipping not included and starts at $(depending on size)")Tax is always going to be subject to the local areaPlease be sure that you are not attempting to combine more than one voucher per individual order (also addressed in the Fine Print "Limit per order") for this specific deal option.2x Simple Canvas vouchers purchased, each good for: One 11x14" Custom CanvasNOTE: Groupon codes can not be combined or shipped togetherNOTE: If your Groupon is for multiple quantities of the same item, you must order all quantities on the same order, at the same timeNo exceptions.To place order, you must shop at: http://www.canvas.my/groupon Enter your Groupon Code and click "Apply Now."Start shopping by selecting the item size of the Groupon you purchased.Finalize the items in your cart and proceed to checkout.On the "VERIFY & SUBMIT" final step screen, you will choose your shipping methodYou will then see a "GROUPON CREDIT" amount shown in the "ORDER SUMMARY" summary section on the bottom right reflecting the amount you paid for your Groupon.Enjoy! First redemption code to be used on one individual order: [redacted] Second redemption code to be used on another individual order: [redacted] Please note that for the redemption of this deal option, you will need to customize 8x10" Canvases and add them to shopping cart per this orderThe redemption website landing page will immediately prompt you to enter your redemption codeAs long you customize 8X10" canvases and are not selecting any additional add-ons, you will only be charged the shipping cost (per the Fine print "Shipping not included")Tax is subject to local taxI have tested this process and can confirm that after the redemption code is applied only the shipping is charged for the items within the transaction's shopping cart.1x Simple Canvas voucher purchased, good for: Three 8x10" Custom Canvas PrintsPrint voucher (or pull it up with our mobile app).Visit http://www.canvas.my/groupon Enter the redemption code located in the middle of your voucher and click "Apply Now."Start shopping by selecting the item size of the Groupon you purchased.Finalize the items in your cart and proceed to checkout.On the "VERIFY & SUBMIT" final step screen, choose a shipping methodYou will then see a "GROUPON CREDIT" amount shown in the "ORDER SUMMARY" section on the bottom right reflecting the amount of your voucher.Enjoy!The redemption code to be used on one individual order: [redacted] Please let us know if you are having further trouble.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm sorry for any confusionI can see that once we reactivated the account at your request you were able to cancel the order, which processed a full refund of $to your original form of payment on September 26.I’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I checked your account and I can see that your refund for $has processed successfully to your card ending in [redacted] on 08/02/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I am very sorry for the trouble with this orderWe want to do everything we can to make this rightThis Groupon Goods item is sold by a third-party merchant—they take care of ensuring the fulfillment, delivery, and quality of the item you've purchasedWe will be reaching out to the merchant directly for more information.I’ve provided more specific instructions in my direct email to you (Ref [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hey Rebecca,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm so sorry for our failure to deliver and for the confusion this has caused.We had to cancel your shipment—situations like this are often the result of an unexpected inventory shortage or a loss of inventory in transitWhen we discover a lack of inventory, we work with our vendors to try to make up for the shortage and ship your item as promisedWe're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this timeWhenever this happens, we'll always contact you to explain the circumstances and issue you a full refund for your purchase.I know that getting your money back doesn't make up for not getting what you ordered, and again, I'm truly sorry for the inconvenienceI want to assure you we're working hard to prevent things like this from happening again.I understand that the price has gone up from when you placed the order and I apologize for the inconvenienceWhen setting our own prices, we take into account the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possibleThere may be times when we're selling a Groupon-exclusive item, and in those cases, we do our best to find comparable items to guide our pricing.Due to the nature of our site, we deal with something called dynamic pricingThis is the process in which our pricing fluctuates depending on the marketSince our site is constantly in flux we can only guarantee prices on the day of purchaseGroupon's goal is to provide our customers with the best deals possible, both locally and onlineGroupon Goods is no exception, and we stand behind our offers.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: We are very sorry there was a delay with your orderWe want to do everything we can to make sure items are delivered within the timeframe advertised on the original deal pageI do see that this particular order was refunded back to the original method of payment and $in Bucks was issued to your account.I’ve provided more specific instructions in my direct email to you (Ref [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: In this case, I have made every effort to make these sheets work - washing many, many times and then using to see if they are better This all takes time - certainly more than days In fact, considering that I do have a life beyond washing and changing my sheets, it easily took a couple of months Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.comPlease refer to ticket number: [redacted] I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ** SupervisorGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding Regards, [redacted] *SupervisorGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11000255, and find that this resolution is satisfactory to me Sincerely, Dina [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I can understand your frustration on this order for not being able to redeem this Groupon as desiredWe have been trying to get in touch with the business on your behlf to ensure you are able to redeem this Groupon without any hassleHowever, I can understand your situation and looks like this issue has been resolved for youI've just issued a $ Groupon Bucks to your account for the inconvenience causedThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Hope this resolves the issue and would like you to continue to be our best customerI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards, [redacted] C.ManagerGroupon Customer SupportTell us why here

Complaint: I am rejecting this response because:This is not an acceptable answerThey are the company who accepted the payment from my credit card, not the hotel There are various types of ways to appease their customers I've lost $They could offer me this amount in a store credit, offer to pay half of my lost amount, somethingI've been a loyal customer for years, spending thousands Why lose a customer, who would end up spending thousands more, over a $dispute? To not even try to reach out, or truly make a reasonable compromise Sincerely, Jessica [redacted]

Hello Cindy,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Amarnath *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry again for the trouble! I've gone ahead and processed that refund for you You should receive an email confirmation shortlyPlease allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Refund Or Exchange IssuesWhile we normally wouldn't be able to offer a refund outside of days from the date of purchase, we can offer a trade in here.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve looped in a manager who works on the Merchant support Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support”Tell us why here