Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: At the time of your purchase for this Groupon, you successfully used a Promotional Code and received a $discount on this orderTherefore, you were only charged $for this purchaseThis promotion was a limited-time offer that instantly discounted the price at the time of your purchase, much like when you use a coupon at a grocery storeIt was not a credit in your account to be used toward future purchases.Because the promotion was only valid for a limited time, typically, it cannot be reinstated for future use once your order has been refunded or traded in.Given the circumstances, I am able to make a one time exception in this case.I've just issued you the $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we are happy to make this exception for you today, please know that we may not be able to do so again in the future.I've included this information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm sorry to hear about your disappointing experience!I double checked and would like to confirm that the return label was provided to you on 10/9/You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status."Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi Rebecca, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Kelsey *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [email protected] ticket [redacted] , it was stated: It looks like this issue has already been taken care of and we again offer apologies for the difficulty you had redeeming your Groupon for the "$for $Worth of Services — Dance Legacy " If you need any additional help, please let me know.I can confirm that your refund processed successfully to your original method of payment (PayPal) on 11/09/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up therePlease allow up to business days from the date of refund for this amount to fully reflect on your statement.While your refund request has already been granted, I want to thank you again for your patience in this matterWe take this kind of feedback very seriously, and will use it in evaluation of merchants.Regarding your complaint: In addition to the refund you were issued on 11/09/17, you were also issued $Groupon Bucks courtesy credit for the trouble that you experienced trying to redeem this dealThat credit was used on 11/21/to purchase a new dealUnfortunately, we won't be able to refund any amounts paid to the merchant in excess of what was paid for the Groupon itselfIf there is any discrepancy with fees that were paid directly to the merchant, that would need to be discussed with the merchant directly.I can completely understand how frustrating this situation has been, and do wish this was not your experienceHowever, I'm afraid we've done all we can in this situation and are unable to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityIf you are ever having trouble redeeming a Groupon for its promotional value, feel free to reach out to usWe would be happy to reach out to the merchant so that you are able to redeem the voucher for its intended use.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] Sorry for any trouble! I can confirm that your refund processed successfully on 10/28/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Hi [redacted] I apologize for the trouble! Both of the items have been refundedAs an apology for the trouble, we have provided $in Groupon BucksThese are available immediately and expires in days.If you ever have any additional issues, or need anything else, please reply to this emailI will gladly assist.Regards, [redacted] TManagerGroupon Customer Support"Regarding your rejection: I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Again, thanks for taking the time to share your thoughtsWe hope you’ll try us again as I’m confident we can do better for you next timePlease don’t hesitate if there’s anything else I can assist you with.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've given $credit for the trouble caused.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,My name is [redacted] and I am a manager with Groupon Customer SupportI was unable to find the deal that ran for the previous business that you purchased based on the information givenWith this information, we may be able to better assistRegardless, I have reached out to *** directly in regards to this situation in order to have him follow up as he will be best able to assist regarding your previous conversations regarding paymentsPlease let us know if you do not hear back from him by contacting our Merchant Support department at [redacted] They are available Monday through Friday from AM to PM, CST

Hello [redacted] I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [email protected] ticket # [redacted] it was stated:"I am truly sorry to hear about the experience you had with your latest Groupon stores Order.This order you had the issue, is sold by a 3rd party merchantAs you were informed, they're supposed to take care of the fulfillment, delivery, and quality of the item you've purchasedWhich is why, our front-line has asked you to get in touch with them.We were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for Platinum Thrust Rabbit VibratorWe recommend reaching back out to your financial institution directly to discuss a resolution.For future reference in order to contact the the 3rd party merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop downSelect "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonThanks so much for using Groupon and we appreciate your patience.Regards, [redacted] RManagerGroupon Customer Support"Regarding your complaint: While I truly understand your frustration at this point, unfortunately, we are unable to further assist due to the dispute that was filedOnce a dispute is filed, we have to let the process run its courseI would recommend reaching out to PayPal for more information regarding the status of the dispute.In addition, we currently do not see any messages that were sent to the merchant through our Groupon Stores portal, which is why you haven't received a responseWe would be happy to walk you through that process by phone, but until that step is completed, we're unable to take additional stepsWe need to allow the merchant the opportunity to make things rightBut the merchant cannot do that if they don't know that something is wrong.If you would like assistance with reaching out to the merchant, please let me know by responding to me through the Groupon email.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *Customer Service ManagerGroupon Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] *on February 2.Regarding your complaint: As previously stated, this reservation is non-refundable, but the hotel has rescheduled you for the dates you provided.In ticket [redacted] , [redacted] provided you with the following response:"Unfortunately, this reservation is non-refundable and we are unable to change the dates of your reservationThe fine print states:"Dates cannot be changed once booked; valid only for night(s) purchased8-day cancellation notice required prior to cheor reservation is nonrefundable; reservations made within cancellation window are non-refundableNo-shows will be charged total Groupon rateNo refunds will be processed by Groupon after check-in."However, the hotel has confirmed that they have rescheduled your reservation for the dates you provided: May 17, to May 22, Unfortunately, we are only able to assist with redeeming your voucher for exactly what was purchasedAs this arrangement was made directly with the property and is not for the dates you purchased through Groupon, we will be unable to assist further and have to ask that you reach out to them directly to discuss the arrangements they have made for youThe contact info of the representative who confirmed your reservation is as follows: [redacted] *.Sales Agent [redacted] Please Note:While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm really sorry for the frustrating experience with this merchantBefore a deal goes on sale, we always try to verify that all locations are valid, but we dropped the ball in this case.I see that you were issued a full refund to your credit card on June 15thI hope this satisfies your request.Again, I'm very sorry for any frustration this has caused, and appreciate your patience.Thank you for your understanding.Regards, [redacted] Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm really sorry for the troubleI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding Regards, [redacted] *SupervisorGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your issue: Return for Beats by DrDre SoloOn-Ear Wireless HeadphonesUnfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returnedYou can find this information in our Return Policy at http://gr.pn/1XEi4uF, and in the Fine Print for this deal:"Final Sale: No returns unless defective."Of course, if your item was damaged prior to delivery, please reach out to the third-party merchant who originally sold this item as they are responsible for the fulfillment, delivery, and quality of your orderUnfortunately, only the merchant would be able to facilitate further in the return process, so you would need to utilize their return methods to recieve a refund from them directly.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] YOU ARE INCORRECTDid you read the groupon? THIS IS AN EXACT QUOTE FROM THE FASSI GROUPON:Minimum of one punch per day with a purchase of $is required to use one $punch.What is wrong with you? You can't read? Also, you did NOT email me any direct responses as you said you would.$purchase required to get $offThat is NOT 40% YOU DID NOT EMAIL ANY DIRECT RESPONSES $x .40, is $6.00, NOT $

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comRegarding your complaint: I’ve looped in a manager on the Merchant [redacted] Team who handles these types of requestsI’ve provided more information in the direct email to youIf you have any additional questions, please reply directly to the email I've sent youThat’s the thread that the Merchant [redacted] Manager will be using to handle this issue Thank you for your understandingRegards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.comPlease refer to ticket number: [redacted] I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ** SupervisorGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: In this case, I have made every effort to make these sheets work - washing many, many times and then using to see if they are better This all takes time - certainly more than days In fact, considering that I do have a life beyond washing and changing my sheets, it easily took a couple of months Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from [redacted] @groupon.com.I would firstly apologize for the inconvenience you and faced on the code being invalid.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue l see that your vouchers for "paint-nite-200-albany-capital-region are not redeemed as the code did not work, I am processing refund to your original mode of payment for $49.I take this opportunity to thank you to bring this to our notice, I also would like to appreciate and thank you for your patience and look forward to serving you in your next purchase.We want to give our customer's best experience in all our deals with best offer I sincerely take this opportunity to apologize that we are not able to help in this dealThank you for your understanding.Regards,***ManagerGroupon Customer Support"

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I have provided more specific information in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support