Groupon

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleMy name is [redacted] and I am a manager with Groupon Customer Support.In this situation, I would recommend reaching out to your Merchant Development representative directlyThey are best equipped to answer all questions regarding your account and will be able to provide further assistance or clarificationFor reference, your Merchant Development representative is [redacted] and he can be reached at ( [redacted] or via email at [redacted] .Thank you for reaching out and please me know if I can be of further assistance.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: I am rejecting this response because: I asked for my money back NOT for Groupon BucksI emailed them about this about times so far but they have not respondedIt was the company whose services they accepted and I paid for through them that would NOT do the workConsequently they owe me my money, not Groupon bucks Sincerely, Virginia Eckroade

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm really sorry for the frustrating experience with this merchantBefore a deal goes on sale, we always try to verify that all locations are valid, but we dropped the ball in this case.I see that you were issued a full refund to your credit card on June 15thI hope this satisfies your request.Again, I'm very sorry for any frustration this has caused, and appreciate your patience.Thank you for your understanding.Regards, [redacted] Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket # [redacted] .In ticket # [redacted] , it was stated:"Hello [redacted] We are not able to refund, the hotel denied the refund stating that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your requestIn addition, if the reservation was canceled, the standard penalty will apply.I have reached out to the hotel again and unfortunately, we have not been offered an approvalI have issued $in Groupon Bucks as a courtesy, given the inconvenience, this has caused you.When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I'm really sorry about this situationIf there is something else I can assist with, I'm happy to help.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: We did reach out to the hotel on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this pointOnce a booking deal is outside the cancellation date, we reach out to our Outbound Team to get an approval from the hotelThe hotel stated that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request.As a courtesy we have issued $Groupon bucks to your account that will expire in daysWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague [redacted] *on February 2.Regarding your complaint: As previously stated, this reservation is non-refundable, but the hotel has rescheduled you for the dates you provided.In ticket [redacted] , [redacted] provided you with the following response:"Unfortunately, this reservation is non-refundable and we are unable to change the dates of your reservationThe fine print states:"Dates cannot be changed once booked; valid only for night(s) purchased8-day cancellation notice required prior to cheor reservation is nonrefundable; reservations made within cancellation window are non-refundableNo-shows will be charged total Groupon rateNo refunds will be processed by Groupon after check-in."However, the hotel has confirmed that they have rescheduled your reservation for the dates you provided: May 17, to May 22, Unfortunately, we are only able to assist with redeeming your voucher for exactly what was purchasedAs this arrangement was made directly with the property and is not for the dates you purchased through Groupon, we will be unable to assist further and have to ask that you reach out to them directly to discuss the arrangements they have made for youThe contact info of the representative who confirmed your reservation is as follows: [redacted] *.Sales Agent [redacted] Please Note:While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI'm sorry to hear you’re not able to use your Groupon for the 60-Minute Outdoor Photo Shoot with [redacted] PhotographyI've reviewed your order and would like to offer you the option to Trade In your voucherYou can exchange your voucher any time for an equal value of Groupon BucksThe Groupon Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on GrouponHere's how: [redacted] Between today and 12/22/2017, visit your My Groupons page at http://www.groupon.com/mygroupons [redacted] Select "Trade in Voucher." [redacted] Confirm that you want to Trade In your voucherOnce you do, you'll receive the amount you paid in your account as Groupon Bucks [redacted] Start shopping! You'll have hours to use your Trade In bucks to purchase any Local deal available on GrouponYour bucks automatically apply toward your purchase [redacted] After hours, if you don't purchase a new deal within hours, you'll have the option to restart Trade InHowever, you can continue to Trade In your voucher as long as you see an option to "Trade in Voucher." If you have any questions, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] Sorry for any trouble! I can confirm that your refund processed successfully on 10/28/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] *ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"Hi [redacted] I apologize for the trouble! Both of the items have been refundedAs an apology for the trouble, we have provided $in Groupon BucksThese are available immediately and expires in days.If you ever have any additional issues, or need anything else, please reply to this emailI will gladly assist.Regards, [redacted] TManagerGroupon Customer Support"Regarding your rejection: I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Again, thanks for taking the time to share your thoughtsWe hope you’ll try us again as I’m confident we can do better for you next timePlease don’t hesitate if there’s anything else I can assist you with.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [email protected] ticket [redacted] , it was stated: It looks like this issue has already been taken care of and we again offer apologies for the difficulty you had redeeming your Groupon for the "$for $Worth of Services — Dance Legacy " If you need any additional help, please let me know.I can confirm that your refund processed successfully to your original method of payment (PayPal) on 11/09/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up therePlease allow up to business days from the date of refund for this amount to fully reflect on your statement.While your refund request has already been granted, I want to thank you again for your patience in this matterWe take this kind of feedback very seriously, and will use it in evaluation of merchants.Regarding your complaint: In addition to the refund you were issued on 11/09/17, you were also issued $Groupon Bucks courtesy credit for the trouble that you experienced trying to redeem this dealThat credit was used on 11/21/to purchase a new dealUnfortunately, we won't be able to refund any amounts paid to the merchant in excess of what was paid for the Groupon itselfIf there is any discrepancy with fees that were paid directly to the merchant, that would need to be discussed with the merchant directly.I can completely understand how frustrating this situation has been, and do wish this was not your experienceHowever, I'm afraid we've done all we can in this situation and are unable to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priorityIf you are ever having trouble redeeming a Groupon for its promotional value, feel free to reach out to usWe would be happy to reach out to the merchant so that you are able to redeem the voucher for its intended use.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Our policy for expired Groupons does not allow us to issue refunds for your orders in this caseAll the businesses we feature understand that the purchase value of your Groupon never expires, so they will still be usable after they lose their promotional valueWe also encourage our customers to give Groupons as gifts when possible, which may be an option for you as well.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I'm so sorry that the merchant was not able to provide you with the services that were outlined in the deal that you purchased This is never the experience we want you to have with a Groupon deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *Customer Service ManagerGroupon Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] in ticket [redacted] .In ticket [redacted] , we state:"Hi [redacted] I am truly sorry to hear about the disappointmentWe're always working to make sure our customers feel safe while using Groupon.The total paid amount for the mentioned four orders was US $I have checked the records and I see that we have already refunded the US $to your bank accountThe remaining amount is US $which has to be refunded from our end.The fraudulent orders claimed are listed below for your perusal,simplilearn-390-chicago - US $69excel-with-business-2567-chicago - US $199shoprunner-chicago - US $5holly-and-hugo-- US $9We are here to always help you with a better resolutionKindly check this and once you confirm, I'll be happy to assist you right away.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated.Once again I apologize for the trouble caused."if you have any questions, please follow up in that thread, which was sent to the email address provided to the Revdex.com, which is [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your issue: Return for Beats by DrDre SoloOn-Ear Wireless HeadphonesUnfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returnedYou can find this information in our Return Policy at http://gr.pn/1XEi4uF, and in the Fine Print for this deal:"Final Sale: No returns unless defective."Of course, if your item was damaged prior to delivery, please reach out to the third-party merchant who originally sold this item as they are responsible for the fulfillment, delivery, and quality of your orderUnfortunately, only the merchant would be able to facilitate further in the return process, so you would need to utilize their return methods to recieve a refund from them directly.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from [redacted] @groupon.com.I would firstly apologize for the inconvenience you and faced on the code being invalid.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue l see that your vouchers for "paint-nite-200-albany-capital-region are not redeemed as the code did not work, I am processing refund to your original mode of payment for $49.I take this opportunity to thank you to bring this to our notice, I also would like to appreciate and thank you for your patience and look forward to serving you in your next purchase.We want to give our customer's best experience in all our deals with best offer I sincerely take this opportunity to apologize that we are not able to help in this dealThank you for your understanding.Regards,***ManagerGroupon Customer Support"

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This order has been refunded to your original form of payment, which was Groupon Bucks, on 5/30/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comRegarding your complaint: I’ve looped in a manager on the Merchant [redacted] Team who handles these types of requestsI’ve provided more information in the direct email to youIf you have any additional questions, please reply directly to the email I've sent youThat’s the thread that the Merchant [redacted] Manager will be using to handle this issue Thank you for your understandingRegards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] YOU ARE INCORRECTDid you read the groupon? THIS IS AN EXACT QUOTE FROM THE FASSI GROUPON:Minimum of one punch per day with a purchase of $is required to use one $punch.What is wrong with you? You can't read? Also, you did NOT email me any direct responses as you said you would.$purchase required to get $offThat is NOT 40% YOU DID NOT EMAIL ANY DIRECT RESPONSES $x .40, is $6.00, NOT $

Hello [redacted] Thanks again for reaching out to us through the Revdex.comI've reviewed previous correspondence regarding your issue and responded to you a moment ago via email from [redacted] Regarding your complaint: It looks like you were able to gain access to your account, as mentioned in your reply to [redacted] in Ticket [redacted] He also attached a PDF of your [redacted] voucher that has a link to the [redacted] redemption webpageYou should be able to open the PDF and complete the [redacted] redemption process.I attached the same PDF in my email to you, so feel free to reply directly to it if you have any additional questions.I apologize again for the trouble.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support