Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry for any miscommunicationI've checked the account associated with [redacted] and there was not a successful purchase for [redacted] with the Nashville SymphonyI do see there was an attempt made on 6/at 11:24am CST, and again that same day at 11:26am CSTDuring both of those attempts, we received a "General Decline" error from your bankThis decline was associated with the card ending in ***.Unfortunately, Groupon's allotment of tickets for this event are sold outWe're only able to offer a limited number of Groupons for any given deal and only for a limited time.As an apology for the trouble and inconvinence, I've issued $Groupon Bucks to your account to use towards future purchasesThis credit is available to you immediatelyIt automatically applies, and expires in days.If you see the charge on your statement from Groupon, Inc, please let me know and I'm happy to look into any other accounts that may have been created.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaintAs mentioned in the earlier correspondence by [redacted] , I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is almost satisfactory to me Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I understand how you must be feelingIf I were you I too would be disappointedTo make up for the inconvenience caused I have issued $in Groupon bucks This credit is available for you to use immediately and will expire in days Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.With regards to your defective item, once the product is returned to us, refund will be processed for the same from our end.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: While your reservation is non-refundable, we will be reaching back out to the hotel with the information you provided to see if they will be willing to provide a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Cathy,I *m sorry for the delay with this issueI *m [redacted] manager here *t Groupon, *nd I wanted to look into this for you personally to find out what happenedThank you for your patience.On the original screen where you made this purchase, http://groupon.com/deals/gg-solid-sterling-silver-diamond-cut-hoops, we included [redacted] "Fine Print" section on the deal pageThis section will *lways include *ll conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Most orders *re delivered within business days from the purchase date"Typically, we're only *ble to cancel your purchase if its outside of this window, but since your order was *lready shipped *nd within the time frame *s mentioned in the fine print, we *re unable to issue [redacted] refund *t this time.The tracking information http://webtrack.dhlglobalmail.com/?trackingnumber= [redacted] , shows that your package was tendered to USPSSometimes tracking information won't continue to update once the shipment reaches certain point, so I recommend waiting for few business days for your order to *rrive.If you haven't received your order by the end of business day mentioned in the fine print, please let us know *nd we would be glad to *ssist you further.If you have *ny further questions, please let me know.Regards,Sundar *.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .Regarding your complaint: Though you took exception to this, the reason [redacted] offered to reach out with our Scheduling Team is that the merchant does have some Sunday availability, but only for their package-holding clients, not Groupon customersYou can find that information here: It states: "We now have Sunday availability for our package holding clients in the Wall Township Facility." Among the other booking information, it does state: "Spring and summer hours are TBAPlease check your online scheduling platform for more information." If you follow the online scheduling link, it does not provide any Sunday dates or appointments after 4pmWhile I understand this can be frustrating, this is information that is available to all customers with Salt Cave USA, not just Groupon customersWe also inform you that this is an online booking merchant and subject to their availability at the time of purchase in our Fine Print: "Appointment required; must book online."As such, we are not able to offer you a refund, as you can still use this Groupon with the merchant for the full promotional value, provided you schedule with the merchant during their posted availability.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, since you are a new customer and we do want to make sure you have the best experience, I am able to offer a one time exception in this case.A refund of $will be issued to your original payment method shortlyYou will get an email confirmation of your refund within hoursAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Thanks! [redacted] *SupervisorGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I was not given a choice into the refund being a groupon credit instead of a refund Plantnite in my area does not have any events that fit how this groupon was sold to me I feel like I was lied it I understand groupon paid the merchant, it is not my fault that groupon chose to do business with a company that could not deliver I should be issued a refund to my credit card as I do not wish to use any groupon services in the future based on how groupon has handled this situation This has been absolutely ridiculous in the way groupon has handled their customer service and I have even had chats ended on purpose from agents who chose to not actually help their customers I request a monetary refund for what I purchased because the services was not able to be delivered Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forthI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand you’ve changed your mind about using this GrouponI’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.We've tested your redemption codes on the merchant's website and confirmed that they both work properly.You'll need to visit the website listed on your Groupon voucher to complete redemption.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care ofI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I was issued a refund for the purchase price Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket # [redacted] Regarding your complaint: I see that your voucher was refunded to Groupon bucks on July 29, and you've been able to make a new purchase since thenYou can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I've refunded this order back to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [email protected] via Ticket # [redacted] please reply to me there if you have any further questions.Regarding your complaint: It looks like there was an error that prevented your order from processing initiallyI can confirm that the order was processed successfully for the dealI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Your order was refunded to Groupon Bucks on 11/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 7, 2015/09/04) */ Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase? I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible? (Please be sure to provide this information above the reply line in this email) The last four digits of the credit card that was charged The cardholder name Any other email addresses you may have used Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue Thanks for your patience! I look forward to helping you further

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the frustration and for the difficulty accessing your Groupon accountI checked on our end and unfortunately there is no purchase history with the email you provided in your request [redacted] @gmail.com).I still would like to do my best to assist so I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]