Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the trouble you have experienced trying to get in touch with [redacted] Massage.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:Groupon uses technology (or the excuse of the technology not being updated in a timely manner, which is unbelievable in this day and age of technology) to repeatedly apologize for their poor business practices Even after I submitted this initial complaint and several customer service reps replied to say "yes" the tickets are available and in that same minutes, my money was refunded immediately after the purchase? Then a lot of apologies and excuses as to why I can't attend a concert The level of customer service was so poor as many of the reps are using canned responses, that are cut and pasted into email replies Is that the customer service level that Groupon stands behind? Even [redacted] last reply to this thread was very condescending and also full of excuses, such as only one ticket was available individually at the venue (possibly, not confirmed) so the transaction was cancelled since I wanted tickets (?) Again, [redacted] was making up excuses and reasons as to why my purchase would not go through If the deal is still up on their website, it makes no sense why my tickets couldn't be purchased manually (like so many companies have the capabilities to do so), rather than offer complete hollow apologies and take no action This correspondence has been going on for weeks, most of the time, the deal has been up I think I am entitled to either the concert tickets that I had hoped to purchase for $apiece or an equivalent credit on Groupon or a guarantee that my purchase will go through the next time I attempt to buy a deal Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: your company hires people that can't seem to readI made it clear several times I can not get a hold of this companyI even invited you to make contact with that company and have me on the callYou avoid that part of my complaint completelyUntil you admit or prove that the company answers their phone, this complaint will never be resolvedI do not want any credit from your company because I don't want to do business with you anymoreListen to your customers Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I'm sorry for the trouble with this purchaseI've checked your account and can confirm that a refund has already been processed to your credit cardPlease allow up to business days for your refund to appear on your statement.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there, via ticket # [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I reached out to my Rep [redacted] prior to filing the Revdex.com complaint and she never responded to my voicemails or emails, which was very unprofessionalAnd to be perfectly honest, I believe that GROUPON committed legal acts by not abiding by Our contractual agreement and refunding customers for services rendered, which should be outside of [redacted] 's paygradeNonetheless, [redacted] should have returned my calls or responded to my emails and she did neither, I'm not reaching out to her againAt this point, higher action is required as far as I'm concerned paygrade Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Groupon can easily issue a refund due to the nature of this incident They have only suggested that I trade in voucher to be used toward a "local deal"..I had to cancel a CC and also file paperwork with my bank as this was an unauthorized purchase..I will accept Groupon credit that can be used toward ANY Groupon purchase, not just a "local deal" Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:My complaint is related to Groupon's terrible customer service Throughout this process, they have been of absolutely no assistance The last email from them, and I don't know why they insist on contacting my privately when the Revdex.com offers a perfectly viable means of communication between parties, stated that they were finally able to ascertain that the treadmill was delivered.I know the treadmill was delivered, the question is why did it take them a month from the time I ordered, and two weeks from the time it was delivered to finally be able to tell me anything about fulfillment of the order and why does my account still show the treadmill is preparing to ship and why does it give me a UPS Freight tracking number that turned out to be a tracking number for Old Dominion Trucking?It's the absurdity, lack of concern and delayed responses that are so frustrating In the private emails they've been sending, they said they've given me a $Groupon credit but considering my reluctance to ever use them again, I don't consider that to be an acceptable resolution I'd consider a partial refund to be a good faith gesture for wasting so much of my time and the only response that I will agree to accept to close this matter favorably Sincerely, [redacted]

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble I just checked, and it appears that your G-Passes are ready to print! To print, sign into your account at to http://www.groupon.com/mygrouponsThen just click "View Voucher" to access your G-PassOnce you've opened it, you can print it like any other document I apologize again for any inconvenience this has causedPlease let us know if you have any further trouble accessing your G-Passes Thanks, [redacted] Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears that your issue was already resolved on 12/31/with a full refund of the $back to the card ending in [redacted] in Ticket [redacted] .If you have any additional questions, please reply to me via my direct email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Our good team have contacted you on requesting details on the tracking number and the receipt number of the return labelsThis will help us in identifying your returned orders and assist you further.In the future, please do not photocopy this label or use for alternative orders.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Thanks for clarifyingI am sorry about all of the back and forth on this issue, I completely understand your frustration hereI'm really sorry for any trouble this has causedI've just issued you a full refund of $returning to your [redacted] ending in [redacted] and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Obviously, this is not the experience we wanted you to have when using a GrouponIn your email to the Revdex.com you mentioned that you'd like to deactivate your Groupon account after resolving this issueIf this is still your preference, let me know and I can accommodate your requestI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve looped in a manager who works on the Groupon Stores Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Groupon Stores Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order # [redacted] ;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I’m so sorry to hear that your order doesn't meet our quality standards Although we're not able to offer exchanges or replacements at this time, I can help you return this order for a full refund.I have sent you a return label in a separate e-mail.Print the label and return the item via U.Smail for free.Check the status of your return by visiting http://www.groupon.com/mygroupons.Locate the item you returned, then select “View Details” and “View Return Status.”When we receive the item, you’ll be refunded to your original form of payment within business days.To help make this right, I’ve also issued $in Groupon BucksWe'd love for you to be able to try one of our other dealsYour Bucks will automatically apply to future purchases and expire in days.Thanks so much for your understanding!Regards, [redacted] * SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been taken care of; I see that your issue was escalated to our Groupon Goods team via Customer [redacted] ticket [redacted] The resolution provided in that ticket shows that you were issued a refund of $in the form of Groupon Bucks on 12/13/Any Groupon Bucks that are issued to your account will be available immediately after issuance and will apply to the next purchase made automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygrouponsI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10984655, and find that this resolution is satisfactory to me Groupon.com finally did offer to accept the return of this item Sincerely, Paul [redacted]

Hi Rexanna,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Marcus *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I apologize for any frustration, and for all the back and forthAs already stated, we are unable to issue a refund for a fee that was not paid to GrouponAny funds you paid directly to this merchant will have to be refunded by themYou can reach out to your financial institution for advice regarding your optionsThey will be able to help you through the process of getting your money back.However to help make up for the trouble, I've issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:Groupon has completed an investigation into this merchant recently and confirmed they are open and accepting vouchersSince this is the case, before I would be able to consider a refund, I need to reach out to our Scheduling Team againThey will communicate your information to the merchant and try to get an appointment scheduled at your daughter's convenience.If you could please reply to this email and confirm the best way to reach you/your daughter and the preferred appointment times, our Scheduling Team will take over from there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support