Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This Groupon is final sale, so typically, we are not able to issue a refundHowever, given the circumstances, I am able to offer a one time exception in this caseI've just issued you a full refund and removed this Groupon from the accountPlease allow up to business days for this to be reflected on your statement.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***[email protected] your complaint: I can confirm that your refund processed successfully on 07/05/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.It should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I want two $gift cards for this merchant then since your site didn't allow purchase Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Unfortunately, we aren't able to issue a refund in this situation.I checked your account and see that we've already shared your contact information with the businessThe business should have contacted you by nowPlease let me know if you weren't contacted by the business, so that we'll contact the business again on your behalf.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] VManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Hello,I received this message regarding my complaint against Groupon I apologize that I did not respond within days - we have had a family emergency and my Dad was in the hospital This complaint should not be closed (ID [redacted] ) Groupon said they were resolving it by giving me Groupon bucksThese bucks did not appear on my account In addition, I was not asking for Groupon bucks, I was asking for a refund due to their error and then trying to cover it up The charge is being disputed now though the credit card company My Dad paid for the tickets with his credit card, though we used my Groupon account Neither of our accounts show the credit they had said they were giving us, and so since we had requested a refund and did not get that, we are proceeding with the credit card dispute, unless Groupon agrees to credit the funds back to the card.Please re-open this complaint It has not been resolvedOriginal message from Revdex.com is below.Thank you, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] Regarding your complaint: not receiving a refund for a Groupon to a color run eventYou mentioned in your statement that you did not follow the redemption instructions to register prior to the event.I’ve provided more specific instructions in my direct email to youUnfortunately, I am unable to locate these Groupons in the account associated with [redacted] The last purchase in that account was made on 3/8/for a BYOB Hand Building Pottery Class for TwoPlease reply back to the email I've sent you, which is ticket [redacted] , with the correct email address associated with the purchases in question.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I do not want a credit, I want a refund That is the only fair solution to Groupon selling something that is non-existent I do not trust Groupon to provide what is offered and will no longer be buying things on Groupon Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I never received any direct email from you like you speak of in your response I check my junk mail folders and both of my email accounts In regards to finding my account in your system, to help you find my account, my Groupon account's email address is [redacted] Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the trouble you have been throughSorry for any trouble! I can confirm that your refund processed successfully on 09/07/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.As your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Also I can see that purchases were made using the Groupon bucks.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com in the ticket # [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.comFor reference the ticket # is [redacted] Regarding your complaint: I am unable to locate your merchant account in our systemIn reviewing some previous correspondence, I have a feeling your deal may have been featured outside of the USAs such, I have asked for some additional information to locate your account in teh email I sent you directlyYou can also call our US Merchant [redacted] at [redacted] in the meantime as well and they will be able to assist directlyIf you have any additional information that will help me locate your account and have trouble with the number provided, please reply to my email directly and I will be happy to follow upRegards, XXXXXXXXManagerGroupon Customer [redacted] ”Please let me know if I can be of further assistanceRegards, [redacted] **ManagerGroupon Customer [redacted]

Hi [redacted] I’m sorry you’re having trouble using your GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your [redacted] Therapy voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.Thank you, [redacted] *Supervisor.Groupon Customer SupportTell us why here

Initial Business Response / [redacted] (1000, 5, 2015/04/22) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , I'm sorry for any troubleUnfortunately, I am unable to find an account associated with the personal information you've providedIs it possible you use another email address for your Groupon account? We want to resolve this for you as soon as possible, but we'll need more information to location the account where the purchases were made if the email for the account is unknown Would you please provide the following details regarding the charges in question: The name on the card that was charged The type of card (Visa, MC, AmEx, etc.) The last digits of the card The expiration date on card The amount of the charge(s) The date of charge(s) The billing address associated with the card The name associated with the charge(s), as it appears on your statement (e.g"Groupon Inc." or "Groupon Palo Alto") You can send your reply to us directly at [redacted] @groupon.comYou can also call us days a week from 8:00am-7:00pm CST at XXX-XXX-XXXX My apologies again for the trouble and I look forward to assisting you further Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon has not been able to identify where the charge is? Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] [email protected] are really sorry that you did not get our email, It sounds like emails from our Customer [redacted] team may be missing your inbox.We did receive your email on December 27, and we sent a response on the same dayWe typically reply to customer emails within hoursIf you ever encounter this problem in the future, please check your spam folder as our emails may be ending up thereI also recommend adding [redacted] @groupon.com to your safe-sender list or white-list.I know how frustrating it can be to wait for a question or concern to be addressed and not getting the response.Unfortunately we are unable to re deliver or re direct the product to a different address.With regard to product :The Storage block is made out of rubberwood, that is how we advertised the product on the original deal page - https://www.groupon.com/deals/gg-groupon-exclusive-emeril-stainless-steel-cutler...⇄ Groupon Goods are only returnable within days of receiptAccording to the tracking information for this shipment, your order was delivered on December 28, This holiday season, purchases made between November and December 25, 2017, can be returned until January 14, for a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any confusion My colleague [redacted] * has reached out to you in ticket [redacted] for this information, so we can resolve your issue Please reply directly to that email, and we will ensure this claim is resolvedThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because:I stated that the only acceptable resolution at this point was a full refund This ring circus on Groupon's end has got to endGroupon did absolutely nothing to resolve this issue, outside of their original response, before I ever even contacted the Revdex.com to report their shoddy business practices Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: if I am not permitted to use the service, they need to refund my money Sincerely, [redacted]