Groupon

Complaint: [redacted] I am rejecting this response because: they are not recognizing my complaint they are only focusing on the dates of purchase and event datesAnd they do have the event dates wrong anyway Here is a copy of an email from The Cosmo:Good Evening June,Our groupon system has been a little confusingSo the groupon itself is not expired it was just the time to purchase them has expiredYou are more than welcome to come with the groupon and we will honor itI have advised my staff as you are not the only one this as happened to but if there are any issue just ask for [redacted] and I will be more than happy to assist youWarmest Regards, [redacted] ***Assistant Manager, Boulevard Pool [redacted] * [redacted] * [redacted] The Cosmopolitan of Las Vegas [redacted] ***Las Vegas, NV Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble you encountered when attempting to use the SAVEcode on your purchaseAs stated previously we're, unfortunately, unable to issue a partial refund for the amount you would have saved with the codeOn 2/2/when you contacted us, we issued $in Groupon Bucks to your account as compensation which were set to expire on 8/2/Reviewing the account it appears the Groupon Bucks were used on 2/5/for a purchase.We're unable to offer any further compensation aside from the Groupon Bucks we issued that were equivalent to the savings the code would have offered you.If you have any additional questions, please reply to me via my direct email (Ticket # [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund or exchange issuesWe unfortunately cannot issue a refund on this Groupon as we are outside the day refund windowHowever, we can reach out on your behalf if you still want to use it.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] *.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like this was already refunded on 1/11.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] Regarding your complaint: I see that we have already refunded both your orders back in January.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support”

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11150352, and find that this resolution is satisfactory to me Sincerely, Victor [redacted]

hi I replied to the other email but just wanted to update on here as Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I am sorry to know that you did not receive the expected cash back of 9% from shopathome.comHowever, since the offer is from 3rd party merchant we do not have the option to provide you the cash back.In this case, I can go ahead and issue $in Groupon bucks to your Groupon accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Complaint: I am rejecting this response because: Sincerely, Andrea [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Custo

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Groupon enabled my other deal so that I would be able to trade it inI appreciate them doing soThe only other thing that I would like to mention about Groupon is that when I put in an alternate address to have my items shipped to, it displays it as an invalid address in which it is not A family member of mine is also having this problemIs there any way that could be corrected by Groupon? Why does it display that message? Thank you for your time Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I apologize about the experience you had attempting to redeem the eGift card with the merchant and with our supportIn the interest of resolving the matter to your satisfaction as quickly as possible, I have gone ahead and have processed a full refund of $to your original form of payment.We hope the processed refund resolved matters to your satisfactionI have also sent you an email via [redacted] @groupon.com If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] ,Our goal is to ensure that our refund policies are fair for both our customers and the businesses we featureUnfortunately, in this instance, your return request comes beyond the day return window, and we are not able to offer a refund at this timeMy apologies for any inconvenience or frustration this may have caused.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com:It is very sad that it took numerous emails going back and forth with Groupon and even then, the issue was never resolved.I had to personally email the CEO and forward him the email thread of myself getting passed back and forth before someone actually took the time to read my case files and fix my issueGroupon should of took care of my issue during my first email to them and not pass me back and forth The issue is now resolved, but only after opening a Revdex.com complaint as well as endless emails going back abd forth I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] [email protected] your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] t

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Merchant not honoring the local-flavor-marib-restaurant GrouponI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm sorry you have not received refunds for all the items returnedUnfortunately, we do require items be returned individually with their specific return labels to ensure the refunds are processed automatically by our return centerI'm sorry this wasn't specified previously and we want to make sure you receive the appropriate refunds for any returned items.You have several purchases on your account and without specific labels and return tracking for each, I'm unable to differentiate what has been sent back and was notYou were previously refunded for these purchases:Lyss Loo Women's Truly Madly Deep-V-Neck Tunic Topo Black XL ($16.99) o Black XL ($16.99) o Black Lrg ($16.99)• Riverberry Woman's Stretch Dolman Sleeve Top o Navy Lrg ($8.99) o Mint Lrg ($8.99)Refunded 11/03/2016:• High Sierra Laptop Backpacks – Composite/Moss-Mercury-Zest (29.99)I’ve provided more specific instructions in my direct email to you and requested the specifics on the items that you're missing refunds forIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support