Groupon

Hi [redacted] I'm sorry for the troubleIt looks like this account was deactivated due to inactivity.I've gone ahead and reactivated your Groupon accountPlease visit www.groupon.com and click on the "Sign In" link on the right side of the pageFrom there, you can sign in with the email address and the password you set when you created your account or made your first purchaseIf you need to reset your password, you'll have the opportunity to do so on the sipage.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.I'm sorry again for the inconvenience, and thanks for your understandingPlease let us know if you have any questions through the direct email I've sent you.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:That's too bad, the comment will remain on Revdex.com with the thousands of other consumer complaintsGroupon's response is not acceptableI already purchased the vacuum from [redacted] for a cheaper price and day shipping with the same card I used with Groupon and had absolutely no issuesThe issue was obviously on Groupon's end as admitted by one of your associatesThis has truly been an inconvenience and I will never purchase anything from Groupon againThis type of customer service will only hurt you in the end$compensation is ridiculous, not even worth the time I've spent with this complaint10% off purchase price (what I asked for) would have been a lot more reasonableKeep pissing off customers, you're doing a damn good job of it Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to you via the ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email to the email address associated with your Groupon account from [redacted] @groupon.com via Ticket [redacted] .Regarding your complaint: I'm very sorry for any confusionYour first transaction was in a pending state for several minutesIn this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, you ended up with two Groupons for this deal in your account Unfortunately, because you initially contacted us outside of the return window, I am not able to offer a refund in this caseHowever, because your request came only a few days outside the window,I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.I'm again sorry for any inconveniencePlease let me know if you’d like to proceed with Trade In or if there is anything else I can help you with.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon had originally offered to give me a credit to use toward another GrouponGiven the extreme dissatisfaction I experienced with a Groupon-sponsored business and the subsequent Groupon customer service response, I am not interested in doing further business with Groupon and thus a credit is uselessI contacted Revdex.com because I am seeking a full refund in the original payment methodSincerely, [redacted]

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble with your Groupon Goods purchaseThis is never the experience we want you to have, and we're completely embarrassed by the mistakeWe're doing everything we can to make sure this doesn't happen in the futureThe deal you purchased has been closed and is no longer available for purchaseYou may see this item for sale on our site, but that is another dealIf you're interested in the item, you are welcome to purchase it from one of those dealsI apologize again for the troubleIf I can help with anything else, please let me knowRegards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"It sounds like the restaurant you visited to redeem was only able to honor $of the $On the page where you made this purchase, we included information as well as a link to explain that the $gift card could be redeemed with various restaurants for a total of $and that different restaurants may only have gift cards available in certain denominations and minimum spend requirementsYou can view this information on the original screen where you made this purchase, http://www.groupon.com/deals/ultimate-date-night-600."Regarding your complaint: I absolutely understand your frustration and apologize for the confusionUnfortunately, we do not have administrative access to Restaurant.com's website and are unable to alter the spending limitations they have set on their endFortunately, even if you've only spent a portion of your $so far, the remaining credit can be used towards other restaurants available on their website.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understandingIf you have any further questions, please reply directly to this email.Regards, [redacted] **ManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any confusionI've reviewed your request, but will not be able to issue a refund because your voucher is final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, https://www.groupon.com/deals/ultimate-date-night-Additionally, the instructions to redeem the Restaurant.com portion of the deal is listed in the instructionsI have included the link for Restaurant.com for your referencehttps://www.restaurant.com/theidealmeal?prti=5177&hbv=hb_dine.restauran...⇄ All the details and exclusions for a restaurant will be listed on their site.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.On your account there is an attempt of purchase for [redacted] Instant Oil ChangeI see that we attempted to run the charge for this purchase, but the credit card on file was declinedYou should have received notices via email after each attempt.In reference to that same card we were able to locate a charge in [redacted] account on 12/28/for an placed order.For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter furtherThey will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Refund for the exchange rate of US to CanadianI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI checked the tracking for your order, and can see that the package arrived on 12/I see that you were able to retrieve a return label from your account on 12/25.Once you've mailed the package back, you can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status."Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.Thank you for your patience, and please let me know if you have any additional questions or concerns.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: This is not a solution that the problem Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order number: [redacted] ;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: per the fine print of the [redacted] Gardens deal (which is available pre-purchase), it's stated "Groupon is seller of voucher & merchant shall have no responsibility other than honoring voucher for stated admission purpose and promotional period"Meaning that after the promotion period of this Groupon was over, the voucher would be fully expired.We do have a general policy of "if the merchant refuses to honor the voucher then Groupon will refund the amount paid", however this was not eligible for this deal because of the fine print stipulation mentioned aboveOn your vouchers under the "Rules" section it reads "These are the restrictions that apply to every Groupon voucher (unless the Fine Print specifies an exception)"Which unfortunately it did for this deal.Since a previous representative has already offered you Groupon credit outside of our policy, we're happy to put the amount you paid into your Groupon Bucks account to be used towards alternative dealsThis credit will be immediately available for you to use and you can view your balance from groupon.com/mybucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: The additional $authorization hold that you see is not a charge, but just a pending amount captured to ensure that the [redacted] account is validThese authorization holds fall off of your bank statement within a few business daysWe can confirm that you were only charged one time for $on 9/15/17.I've included this information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm so sorry for any inconvenienceI'm happy to help, but I'll need some more details first to locate the Groupon account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support