Groupon

"Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can confirm that your refund processed successfully on 7/26/You should have received an email confirmation shortly after this refund was issuedI’ve provided more specific information regarding this issue in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10973839, and find that this resolution is satisfactory to me The representative contacted me privately and I was given a full refund for the defective merchandise Sincerely, Meron [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Heather in ticket [redacted] .In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I have included a breakdown of the [redacted] Beach and Golf Resort order in your account to help clear up any confusion:The order in question, Booking # [redacted] , was first attempted using a mobile device previously used on your accountThis attempt was done on 12/13/Sometimes customers accidentally make purchases using the Groupon mobile app or browser on their phone, this appears to be the case.When you complete a purchase, you'll see a "Thank you" screen and will also get an email confirmation right awayYour Groupon order will immediately reflect in your accountIn the case of this order you would not have received that confirmation email because we received a "General Decline" when trying to charge your cardThe order was then held in a failed state until it either cleared out by the consumer or until we are contacted to remove the order while it is still in a failed stateWhen a failed order is not cleared out from the account, we will automatically attempt to recharge that card within hoursThis automatic recharge is cited in the email we send consumers to notify them of unsuccessful ordersThe order was automatically attempted again within hours on 12/14/2017, again we were met with a general decline and another email notice would have been sent at that timeThis order finally processed on 12/15/after our system automatically attempted to collect the funds again.As stated under the Fine Print & Details tab on the screen from which this purchase was made, www.groupon.com/deals/ga-bk- [redacted] -beach-and-golf-resort-20, "15-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundable." When you book through Groupon, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once processed successfully.We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals.Additionally, we previously issued $in Groupon Bucks credit to your Groupon account to help make up for the trouble and inconvenienceThis credit was available for you to use immediately after issuance on 01/16/and will expire days from that date.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.For reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your accountJust sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your order.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support"Regarding your rejection: I'm sorry that the purchase for the [redacted] Beach and Golf Resort was madeWhen an attempted purchase was made on 12/13/but was declined due to credit card payment, our system will automatically recollect the funds within hoursWe will attempt to recollect three times to secure the deal our customer initially requestedAfter each failed attempt, we send an email to the customer to update their payment method and that our system will reattempt the purchaseOn 12/15/2017, our system reattempt the purchase and was successfully processed through.With the unintended purchase made, we reached out to the hotel on 1/12/for a refund approvalGroupon does not impose the cancellation policy for Getaway dealsAny cancellation request outside the cancellation period requires an outbound call to the hotel for their approvalAs the hotel has denied our request, unfortunately we would not be able to proceed with a refund for the reservation.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about your email subscriptions, I am very sorry for the inconvenience I have unsubscribed the email address [email protected] from all Groupon emails I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint [redacted] I am rejecting this response because:refund was for the wrong order and not the correct amount Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"It sounds like the restaurant you visited to redeem was only able to honor $of the $On the page where you made this purchase, we included information as well as a link to explain that the $gift card could be redeemed with various restaurants for a total of $and that different restaurants may only have gift cards available in certain denominations and minimum spend requirementsYou can view this information on the original screen where you made this purchase, http://www.groupon.com/deals/ultimate-date-night-600."Regarding your complaint: I absolutely understand your frustration and apologize for the confusionUnfortunately, we do not have administrative access to Resteraunt.com's website and are unable to alter the spending limitations they have set on their endFortunately, even if you've only spent a portion of your $so far, the remaining credit can be used towards other restaurants available on their website.I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.Thank you for your understandingIf you have any further questions, please reply directly to the email I sent via [redacted] @groupon.comRegards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint, per the email sent to you from [redacted] on 11/4, we have cancelled your order and refunded your payment in full to your credit card.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: it looks like the order in question was credited back to your Groupon Bucks account (without return) on 10/7/Given you're a great customer with us though, we've also put an additional $into your Groupon Bucks account as a gesture of goodwill (which is available for the next days)You can check your Groupon Bucks balance through groupon.com/mybucks.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.It looks like this has already been taken care of and we have issued a full refund back to your payment card on 06/26/2017, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the reply my colleague [redacted] sent on 1/20/17.Regarding your complaint: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your request who will provide more specific instructions in a direct email to youIf you have any additional questions, please reply directly to that message.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] My name is [redacted] and I'm a manager here with Groupon Customer Support I have reviewed all correspondence, including your most recent exchange with my colleague [redacted] on January 17th.Regarding your complaint: As previously stated, we are unable to issue you a refund for this voucher, but have offered several times to trade in the value toward another local purchase While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Regards, [redacted] *ManagerGroupon Customer Support

Tell us why here...Hi [redacted] My name is [redacted] and I'm a Manager with Groupon Customer Support Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry to hear about the trouble you've had with your Groupon Goods purchaseIf your order arrives damaged or defective, you can always return it within days of deliveryUnfortunately, we're not in a position to accept returns outside of that window and cannot assist with a refund at this pointYou can visit http://gr.pn/GoodsReturns to read more about our return policyI'm very sorry for the inconvenienceRegards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've double checked your [redacted] email address and I can confirm that it is no longer subscribed to receive any emails from Groupon.com, so I'd like to look into this further for youWould you mind forwarding me some of the emails you've been receiving from us, and can you confirm which email address is receiving these emails?I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I've double-checked your account and can confirm that the refund has processed to your [redacted] card on 5/9/This should reflect on your bank statement within business days.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there via ticket # [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] As already stated multiple times, we have honored your request to delete your account, remove all billing information and personal information, and have unsubscribed you from any emails.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstancePer your own request, and due to the nature of your inappropriate comments made to our staff, we will no longer reply to any inquiriesI am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forthI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you via Ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we typically don't issue refunds for final sale purchasesHowever, given the circumstances, I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support