Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on March 28, ( [redacted] and on April 4, ( [redacted] You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up thereIf your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statementIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its statusPlease let me know if I can be of any further assistance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: It does appear these restrictions were noted in the Fine Print prior to you making the purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for any frustration, and for all the back and forthGiven the circumstances, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ** ManagerCustomer Support

Complaint: [redacted] I am rejecting this response because: why should my credit card company have to pick up the bill when their bad business dealings are the problem? Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your refund request for order # [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, I'm sorry that you had difficulty redeeming your Groupon deal for the [redacted] Chiefs tickets through [redacted] It seems there may be some confusion regarding the redemption instructions listed in the deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com:Excellent! The advertisement has been fixed! Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: With regards to your Goods order that was placed on 09/12/17, it looks like of the items arrived to your new addressThe All Weekend Long Capris were refunded back on 09/20/because the package was returned to GrouponThe iGlove Touch Screenwriter Gloves were also in that package.As a one time courtesy, I have gone ahead and issued you a refund to Groupon Bucks for the iGlove Touch Screenwriter Gloves and the SSportswear Heavy Weight Sherpa HoodiesThe Bucks are available immediately and will automatically apply to future purchases until they run outTo view your balance, go to www.groupon.com and click your name in the top-right corner of the screenYour balance will be displayed at the top of the My Groupons pageGroupon Bucks are valid toward any deals on our site other than Market Picks deals.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meHowever, I have not received any response or refund from Groupon or any affiliates Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I attempted to solve this problem with you all twiceI was told no and I had to just deal with itI do not understand why now after I explained times I did not deactive my account and spending hours on the phone for two days eachI'm requesting all my money back for the groupons I did not useYou guys did not care about me losing my money when you closed my accountI want it refunded in a check as I requested this is the second time you guys deactived my account without my notice or permission Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Verifying if a vendor has a license to operate should be thoroughly checked before adding a business to a Groupon dealIf I offered a deal for [redacted] Experience through a Lens" and show you a picture of San Francisco and charge $dollars people wouldn't be very happyThe issue here is not whether "every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered." I had work completed on an item (me) from an unlicensed vendor who also had an arrest record and a [redacted] case from this businessHow am I supposed to know to "please be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase," when an unlicensed vendor was only revealed after a [redacted] and consequently his arrestThis had nothing to do with "every deal is unique, fun, and a great value." The diffusion of and lack of responsibility from Groupon is truly jaw-dropping, I have been informed a second time that because I used a voucher, we are unable to reach a comprisePlease apologize for providing an unlicensed vendor, not thoroughly checking a vendor before selling a service, and Groupon's lack of taking responsibility for failing to meet moral business practicesIt's nice to know that if I were assaulted [redacted] I can rely on Groupon to not refund my coupon because I used it, thank you for selling me a massage experience with a side of [redacted] and I guess I should leave a tip since the [redacted] was an extra service.Best,My wallet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI was given Groupon Bucks which was not an acceptable option as I will no longer use GrouponIt is not a safe siteAfter I stated that I would not accept this option several times, I was finally given a refundI am sorry that your business is NOT customer oriented and have placed my complaint on social media which as been shared by multiple peopleHopefully you will treat others better in the future and will secure your website from hackers who steal your customers' purchases Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with our support team in ticket [redacted] .Regarding your complaint: As previously explained, Groupon Live is a separate channel of deals from what we refer to as "local" deals (restaurants, spas, etc.)The rules for Groupon Live are much stricter because we have to honor more specific terms with the venuesPromotion codes for local deals cannot be applied to Groupon Live purchases, as stipulated in the fine print for any promotion dealFor that reason, your request for a refund was denied.I understand that was a frustrating situation, and we are sorry for any inconvenienceWhile I cannot refund you for this purchase, I have issued a credit of $to your account in the form of Groupon BucksGroupon Bucks apply automatically toward your next purchases, and don't expire for daysI hope this will help make up for some of the frustration with this purchase, and I hope this promotion policy for Groupon Live is clear going forward.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/09/15) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It looks like this issue was resolved via email on 8/25/Based on your reply to that email, it seems like you may be expecting the return labels to be mailed to youI do want to clarify that the return labels were actually attached to the email that was sent to you on 8/25, so you'll need to download and print those pre-paid return labels and then follow the instructions for affixing them to the package If you have any further questions, please let us know Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not receive the above mentioned email from [redacted] I did receive an email with the shipping labels and returned the package as instructedI have yet to receive my refund and it has been close to weeks Final Business Response / [redacted] (4000, 17, 2015/10/02) */ Contact Name and Title: Groupon Hi, A full refund has been processed on 28th September for $ I hope this helps Regards, Groupon Final Consumer Response / [redacted] (2000, 19, 2015/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because:I appreciate the offer of a Groupon creditHowever, we do not believe we will be able to use the Groupon credit prior to expiration as we are only able to travel internationally once a year We still feel that a refund of $is a fair compromise for both ourselves and Groupon, given that the miscommunication error exceeded $per personThank you for expediting this Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Groupon emailed me a prepaid return label for me to send back the package last week I sent back the item and the money should be returned to me soon Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI’ve also emailed you directly from [redacted] via Ticket # [redacted] please reply to me there if you have any further questions.Regards, [redacted] *ManagerGroupon Customer Support