Groupon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12653960, and find that this resolution is satisfactory to me Sincerely, Wes Podsada

Complaint: [redacted] I am rejecting this response because: On the Groupon site, I was searching under deals for Augusta, GA This area typically covers from Atlanta, GA to Columbia, SC and will also be very specific as to the location Once I selected the [redacted] - there was not any specific location listed (it may have been hidden in some find print in order to sell more, but it was not clear as to the location) It was not until I opened the coupon to use it that I saw Witchta was the location Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I want Groupon to get a VERY POOR review from me for future shoppers. I had to argue with three different people to get a refund for a purchase from a salon that was closed and padlocked. I would NEVER use Groupon again. Very poor service and each person tried to give me the runaround and say it was after my 3 day period and they dont give refunds etc. Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Hi There, Thank you for reaching back out to us through the RevDex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, we are unable to offer this deal at the original purchase price, I... really wish we could do more. To help make up for the trouble, I have issued $30 in Groupon Bucks to your account. This credit will be available for you to use shortly. Any Groupon Bucks you have will apply to a purchase automatically. While Groupon Bucks apply to most types of deals, they currently cannot be used on Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now. You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks. Thank you again for taking the time to send us your feedback, and for your understanding. Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I'm sorry for any trouble with this purchaseUnfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I never received the refund Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Just "clicking" as you " Groupon" describes and as I did, will not result in any return or exchanges I tried this approach but have yet to receive any replacement items It is very complicated not as easy as "kevin" described So therefore it would be nice if I can get my $back in a check I wanted the security guard course and the Groupon merchant was downright uncooperative and disrespectful to terms and conditions as put forth by Groupon I did not purchase "items" as I have many clutter in my house already Please understand I do not need tiny earrings or such items I tried to order it to fulfill the refund amount but it was very difficult to arrive at exactly $ Additionally I have not received any items I thought I ordered, and maybe I did it wrong I don't know if they maybe needed extra for shipping and delivery etc And then what happens if the earrings, (items) got lost in the mail? who will I call? Groupon or the merchant? So keep everything simple and send my $back, easyAlso when it comes to ordering something on Groupon, as you keep credit card information stored on your website, it is very easy to buy something inadvertently, quickly by, yes, " just clicking." But when the shoe is on the other foot, it is hell to get a refund or even exchange The coustomer have to hunt for a telehone number and go through all kinds of manuvers You Groupon must take into account uncooperative vendors who refuses to honor your coupons Its not entirely your fault nor is it mine, however you cannot trap costumers into making seemingly "fraudulent' purchases as this case is appearing to look like, then refuse refunds This case may be an exception, so you must make an exception and refund my $now Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about your purchase for Latisse 5ml Kit: WeeksWe are able to issue an exception refund for this issue to your original method of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hi ***Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that your refund as been processed to you on 07/27/ for $to your [redacted] ***We want to give our customer's best experience in all our deals with best offer I sincerely take this opportunity to apologize that we are not able to help in this deal.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Although we are disappointed that you were unsatisfied with your meal at [redacted] ***, we are unable to offer you a refund at this timeI understand that you believe the menu to be restrictive, however in the Fine Print, the Merchant is solely responsible for the care and quality of the advertised goods and servicesIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We'd be happy to assist you, but we were unable to find the account associated with this purchaseCan you please provide the email address associated with your Groupon account?I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused with the purchase and not providing immediate responseWe completely understand your concern and apologize for the trouble.However as per the system we are happy to see that the refund has been made successfully for your purchase on Dec and an email has been sent on the same dayWe apologize for the trouble caused in this regardWe will make sure these kind of experience will not happen in future.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint, I'm very sorry for your experience and the frustration with the delay in resolution.It looks like the deal with the non-contactable merchant, now-and [redacted] -therapy-2, was successfully refunded to Groupon bucks via trade in on 6/9/17.Later that day, we show you used the trade in bucks to purchase a new deal; house-of-massage-green-day-spa-5As an apology, I have gone ahead and have processed $in additional Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm sorry for the troubleAccording to our records, we did not have site issues on that day that these items were purchasedUnfortunately we aren't able to refund all of the items that were purchased on November 26, 2016, but given the circumstances, we can make an exception for one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleIt looks like you've been contacted by a member of our Groupon Goods support team since submitting this requestLuckily, it looks like they were able to arrange a replacement and it is on its wayYou can view the tracking here:https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=[redacted] 6&loc=en_usThanks for your understanding and please don't hesitate to reach out to us if you have any questions in the future.Regards, [redacted] H.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I would first like to apologize for the unfortunate experience you had with purchasing the Ticket package to a [redacted] preseason game courtesy of Official Fan PackageI understand that you were charged without your knowledge and were unable to cancel or receive a refund as this was realized after the day of purchaseI would also like to clarify that only four tickets were purchasedYou mentioned in your Revdex.com complaint that you were charged for six, but you were only charged for four ticketsAs I appreciate you being a loyal customer, I would like to offer you a refund for two tickets back to your original form of payment as one time courtesyI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thank you again for your patience and I apologize for the frustrating experienceIt looks like this has already been taken care of as I see that one of our agents [redacted] *) manually applied your gift card to your account on 12/21/(Ticket [redacted] .I see that you have already spent a portion of that creditJust in case you were unaware, the credit is available immediately once added and will automatically apply towards future purchases until it's used up.Again, I'm sorry for the troublePlease let me know if you have any additional questions by replying directly to the email I sent via [redacted] @groupon.com.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]