Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’m sorry for the troubleWe’ve reached out to the business on your behalf so they can assist, and you should hear back from them within three to four business daysIf you don’t hear from the merchant within that time frame, please let me knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I believe I have located the transaction.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve provided more specific instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportTell us why here

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm so sorry for the trouble you had with this GrouponIt looks like this order was refunded back to the original form of paymentI apologize again for the frustrationI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] * in ticket [redacted] .In ticket [redacted] it was outlined:"I'm so sorry your experience with this Groupon Getaways deal didn't go wellYour feedback is always appreciated—it helps us improve the Groupon experience for you and all our future customers.On the original screen where you made this purchase, www.groupon.com/deals/ga-bk-embassy-suites-niagara-falls-22, we included a Fine Print & Details tab just below the main imageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the following restriction should be noted:"Parking Fees: Handicap C$25/night, Park & Ride C$35/night, Full Valet Service C$60/night (parking rates/fees are subject to change)."Since this restriction was included in the deal's Fine Print at the time of your purchase, we are not able to issue a refundMy apologies for the confusion.We did previously reach out to the property on your behalf, as you relayed dissatisfaction over the stay; this was in an attempt to try and find another solution, but we weren't able to get approval from the property to refund any part of your bookingI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid I've done all we can do at this pointIf you have additional concerns about your stay please contact the property directly to address those matters."I'm afraid all information previously provided is still accurate, and our decision in this matter has not changed.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This purchase was refunded on 7/5/ back to the original form of payment (Groupon Bucks)The Bucks are currently on your account and automatically apply to purchases.If you have any additional questions, please reply to me via the email I sent you directly, ticket [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I no longer want the GrouponI want a refund! I am no longer interested seeing as how it takes months for a resolution on Groupon's endA customer should not have been neglectedThis clearly shows my business is not valuedThe time for you to help me redeem the deal passed a long time agoYour team clearly did not care enough to help my friends and I when we were unable to claim the deal in the beginningMy friends already received their refundsI no longer have use for this dealThis issue should have been resolved months agoI want a refundAlso like I told your customer service team several times both via chat and phone calls if you email me be sure to email I [redacted] @gmail.com Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the confusion with the [redacted] eGift Card [redacted] advertisementWe send special promotions to selected subscribers periodically, so please be aware that this particular offer has specific purchasing guidelinesThis deal is only valid for accounts associated with the email address where the deal was sentIf you have more than one Groupon account, you'll have to make sure you're signed in with the email address at which you received this deal in order to get the discount If you're logged in with another email account the discount will not applyTo learn more about our this type of offer, check out our [FAQ on invitation-only deals](https://www.groupon.com/faq#faqs:content-551).We appreciate your feedback in regards to this advertisementFor the trouble and inconvenience, I've just issued $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in daysAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided this information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve looped in a manager who works on the Merchant Support Team and they’ll be in touch shortly.I’ve also emailed you directly from [email protected] via Ticket [redacted] please reply thereThat’s the thread that the Merchant Support Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears you've already worked with our [redacted] staff and had your issue resolved$in Groupon Bucks were issued to your account on 12/26/as an exception.If you have any additional questions, please reply to me via my direct email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize that neither Groupon or [redacted] were able to get you your tickets to the [redacted] s game on 9/10/prior to the eventWe had reached out to our Resolutions Team but since we were not able to resolve the issue prior to the event we issued a full refund to your original form of payment on 9/25/This refund can take up to business days to reflect on your accountWe never want customers to have difficulty receiving their tickets for any events hosted through Groupon or third-party merchants we host so we will continue to try and improve our process for getting tickets to our customers.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Sarah,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Diwakar SManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Grouponcorrespondence. I responded to you a moment ago via email from [redacted] @groupon.com.I would firstly sincerely apologize for... the inconvenience you and your children faced on the vouchers being cancelled for the Circus, words cannot express this disappointment, but request you to please accept our apologizes.Regarding your complaint: I am very sorry that there was a delay in providing resolution to your issue. l see that your vouchers for "gl-garden-bros-circus-113" as been cancelled by us incorrectly and refund was processed to you, I have gone ahead issued $50 in Groupon bucks, which will be available in your account for 180 days.I take this opportunity to thank you to bring this to our notice, I also would like to appreciate and thank you for your patience and look forward to serving you in your next purchase.We want to give our customer's best experience in all our deals with best offer. I sincerely take this opportunity to apologize that we are not able to help in this dealThank you for your understanding.Regards,***ManagerGroupon Customer Support"

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I understand your policy GrouponHowever, I am losing $or more on tickets for a game that I did not even attendYou are not accommodating me in any way and only apologizingThe least you can do is offer a credit for a future purchase or future tickets to another basketball gameI feel like I deserve SOMETHING so I'm not just losing $Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: These tickets were Refundable only on the day of purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize the trouble you experienced with your [redacted] *** Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I've issued a refund in Groupon Bucks for this orderYou'll receive an email confirming this shortlyGroupon Bucks will immediately be available for you to use and will automatically apply to your next purchase on our siteI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI am sorry that we weren't able to provide you with your desired outcome in this matterAs relayed in your previous correspondences with Customer Support Supervisors [redacted] via Support tickets [redacted] we are unable to process a refund on an order for anyone other than the purchaser directlyThis was also confirmed in a follow up to your previous Revdex.com complaint with Customer Support Manager [redacted] via Support ticket [redacted] Once again, for security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assistWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the most relevant information available in this circumstanceI am happy to answer any questions you may have regarding purchases on your own accountHowever, I am not able to assist any further with your particular refund request since the purchase in question is not on your Groupon accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Refund request for the Best Western [redacted] Hotel Wedding & Conference Center Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support