Groupon

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears you previously worked with out [redacted] team and had several vouchers refunded in Groupon Bucks on 11/(Ticket [redacted] This includes the [redacted] Manhattan Movie Tours mentioned in your Revdex.com case notesYou've stated there were several other purchases you inquired about having refunded as wellUnfortunately, I was unable to find recent communication with us regarding any deals that haven't already been refunded aside from the duct cleaning purchased in 2013.Please reply to me via my direct email (Ticket [redacted] with more information regarding the purchases you need assistance with and we can look into the matter further.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you via email from [redacted] @groupon.com.Regarding your complaint, The charges you see on your billing statement are known as pending chargesOn our end, these charges were declined and never actually captured by GrouponIf these funds have not yet been released back to you by your credit card issuer, I suggest contacting your bank about this issue as there is nothing we are able to do in this instanceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have notified a Groupon Stores specialist who is reviewing your request.Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon is being negligent and irresponsible and shifting the blame onto another company Groupon is avoiding their responsibility as a consumer oriented business by openly admitting that they are aware of problems with their appsIn their email to Revdex.com and my personal email, they stated, "Sometimes customers accidentally make purchases using the Groupon mobile app on their phone." In this statement alone, Groupon openly admits that this has happened before and they are WELL AWARE of itKnowing this to be a problem, Groupon has done nothing to fix the phone app issue and is doing nothing to help their customers when these incidents occur as a result of their poorly designed appInstead, they blame their customer and try to cover their butts by saying, "That's why we included a 'Fine Print' section on the deal page...in this case, the restriction in question is: 'Final Sale'"The problem with that statement is that I wasn't even given a chance to read the Fine Print disclaimer because I was on a phone call when the "purchase" occurredThe phone was up to my ear and the screen was blackened outAlso, in my personal email that Revdex.com was not included in, Groupon stated, "This transaction took place with [redacted] , so you will have to contact them directlyYou can call them at [redacted] Because Groupon merely linked to [redacted] and had no part in the transaction, I am afraid we are unable to assist." With that statement, they are passing the blame onto [redacted] They are pushing me onto them so they do not have to deal with meRemember, Groupon admitted these accidental purchases do happen on GROUPON'S app--not [redacted] 's appWhen I contacted [redacted] , their rep, [redacted] *old me I had to contact Groupon because they couldn't help me and it was an "Issue with Groupon's app." When [redacted] 3-wayed me with Groupon to try to resolve this matter, Groupon refused to let me talk to a supervisorWhen I asked for a supervisor to call me back, the Groupon rep who said her name was [redacted] told me the supervisor doesn't make callsI asked for the supervisor's name and [redacted] couldn't give me a nameShe then supposedly put [redacted] and me on hold and then HUNG UP on usLater, I received an email from Groupon asking that I rate the customer service I received with [redacted] They lady I spoke with was not named ***Her name is [redacted] She lied about that tooI feel she never asked for a supervisor to help meShe merely put me on hold and pretended toShe couldn't even give me the name of her supervisor when she supposedly had just tried to get her on the phone to speak with meAlso, I have never given Groupon my permission to store my credit card informationI have asked that they remove my financial information but I do not know if they have done soTheir rep, [redacted] said she would remove it but I have no faith in that company.I reject Groupon's response to my complaint because they are responsible and admitted to the issue in their app yet are refusing to take the correct actions to resolve this issueI called them within mins of "making this purchase" and yet they still wouldn't help meIt took more than an hour to have the transaction show up with [redacted] They could have easily cancelled the transaction right then but didn'tVery poor customer serviceI believe this is FRAUD because Groupon knows about the problems and continues to profit off it Since this has happened to me, I started doing research on my ownI have found other people on [redacted] .com that have had my exact same issuesThere are 400+ complaints on ConsumerAffairs.com on GrouponThere needs to be a class action law suit against Groupon!! Sincerely, [redacted]

Hello Tracie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: A refund has been issued back to the original form of paymentIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/09/15) */ Hi [redacted] Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Your refund processed successfully on 9/1/to the card ending in ***It should appear on your statement as a refund from Groupon, IncIn looking into the return tracking, it appears we received the item 8/27/and it can take a couple days for the item to be logged and refunded Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions Regards, [redacted] Manager Groupon Customer Support

Hi Matthew,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Ashley *Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies for the trouble that you've experienced with contacting our customer support teamWe are more than happy to assist with your subscription.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:Your refund for Extreme Shape N Freeze has already been processedAllow up to business days for this to be reflected on your statementIn regard to returning your misplaced product, I'm sorry for the troubleI'm forwarding this issue to a customer support representative on our Groupon Goods team to look into this furtherOnce we have more information, we'll follow up with a resolution as quickly as possible.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: provider basically rejected to provide service due to unwillingness to return call, or schedule service in a realistic mannerThat is the only service I was interested in, so Groupon should provide full refundNot interested in exchangesFRAUD! Sincerely, [redacted]

Hello Priscilla,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Unfortunately because Groupon.com is a US based site, our deals will charge in USD unless noted on the deal page with "C" listed by the price For example, C$would charge CAD versus $which would be USD.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Bethany *ManagerGroupon Customer Support

Hi ***Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but I would like to confirm that your refund as been processed to you to your original mode of payment for $and this would take business days to reflect in your accountHope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I'm very sorry for the trouble you had with your two vouchersI can see that on October 6, we issued a full refund of $to your original form of payment for your [redacted] voucherI want to make sure you're taken care of, but I wasn't able to tell from your previous contacts whether you have been able to redeem your Full Circle voucherAs I mentioned, I've also sent a direct email to youIf this has not been resolved or if you have any other questions, please reply to my email at your earliest convenience, I'll be happy to find a speedy resolution for youThank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: I am rejecting this response because:They wrote me an email and said there was nothing more that they can do when they need to return the amount back to my card Sincerely, Lisa [redacted]

Complaint: [redacted] I am rejecting this response because:Thank you.Company was supposed to issue credit but has yet to do soI've contacted them for status but have not heard back as of yet.I appreciate your help [redacted] ***, MD

Complaint: [redacted] I am rejecting this response because:they were unethical and they did not fix the problem Sincerely, [redacted] ***

Hello Sarah,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: We have canceled this deal and I'm very sorry for the trouble you encountered.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Revathi *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via ticket # [redacted] Regarding your complaint: After days from purchase, we only issue refunds if there is an unresolvable issue with the businessHowever in this situation I'd like to offer you the opportunity to take advantage of our Traso you can exchange your Groupon, and you can purchase a brand new one.I’ve provided more information in the direct email to youIf you have any additional questions, please reply there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]