Groupon

Hi [redacted] , I'm a manager here in Customer Support and I'm responding on behalf of Groupon's managementI have reviewed your correspondence with our representatives and I apologize for any confusion I'm so sorry to hear about the trouble you've had with your Groupon purchaseThis is never the experience we want you to have, and I certainly understand your frustration I just issued a full refund back to the credit card you used for this purchasePlease allow up to business days for this to be reflected on your statement Please let me know if you have further questions Regards, [redacted] A Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your complaint: I’ve provided more specific instructions in my direct email to you from [redacted] @groupon.com via Ticket [redacted] Please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] Regarding your complaint: To the points provided you in [redacted] ticket, if the merchant is still open and honoring Groupons, we will not refund past days However, as offered to you twice, our traprogram allows you to make a new purchase within hours As is clear, you have rejected that offer several times As you have not had an exception to this policy in the past, I have issued a one-time exception refund of $back to your original form of payment While I know you don't agree with our policies, I must stress that this type of request will not be honored in the future if the merchant will still honor the Groupon Please allow up to business days for this refund to reflect on your statement.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Imran, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, George *Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This discount is currently working for your account.I’ve sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:First of all, I have no idea what "mezoo" isThat was not part of my compliant and cleary demonstrates the incompetency of grouponI never purchased anything like that and I am sure u are referring to another customerSecond, the complaint is about the [redacted] tickets and yes, I DID cancel them within a few minutes of the purchaseHOWEVER, as I stated before, your website was having issues that day, and I cancelled them, but had to keep refreshing because the website was frozenAnd then, even after I cancelled them from my end, they still went throughIf I do not receive my money back, as this is no fault of mine, my next step will be reporting to the Attorney General and also starting a class action suitReading online, I have found that this has happened to several other people as well Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the order shipping statusI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] , Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been addressed; I see a full refund was issued to the original method of payment on 09/20/2017, in the amount of $I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sometimes customers accidentally make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happenedWe have verified that no one has access this account without your authorization.However, I am able to make a one time exception in this case and issue a refund to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears that you have been in contact with our merchant support department in the meantime to discuss your campaign and you were sent a confirmation of a go live date in a follow up emailIf you have any trouble contacting merchant support in the future, please let us know and we will gladly follow up on your behalfI’ve replied to you via the Groupon email portal as wellIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I sincerely apologize for your experienceI have gone ahead and have processed a full refund of the [redacted] skydeck-chicago back to your original form of paymentPlease allow up to business days for this to be reflected on your statement.I’ve provided more details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you. If... you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you. If... you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerCustomer [redacted]

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: Sometimes customers accidentally make... purchases using the Groupon mobile app on their phone. If you have a smartphone and use our mobile app, this may be what happened. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] , Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com. I have located the purchase you've cited in an account associated... with the email address [redacted] @gmail.com. To expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account where the purchase is made, or include it with your request. As stated under the Fine Print & Details tab on the screen from which this purchase was made, https://www.groupon.com/hotels/miami-beach-fl-us/president-hotel-miami-beach, "Hotel cancellations made on or after 01/01/18 will be subject to a fee of $288.93." When you book through Groupon Getaways Market Pick, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once the cancellation deadline passed. Since all contacts came to us on 01/04/2018, we were not able to offer a refund on this order without hotel approval. We reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exception. We are unfortunately not a in a position to negotiate date change on hotel reservations. I understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways Market Pick deals. A follow up email relaying this information was provided to you on 01/04/2018. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the Merchant Escalations Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Merchant Escalations Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/07/28) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleIt appears that you were refunded for this purchase on 7/16/Should you need any further assistance, please reply to [redacted] last email Thank you for your patience and understanding Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have stated this a million timesThe [redacted] owner said she would refund my money but they have not been paid and they don't have the fundsI have sent this message to Luke numerous timesIt is not safe for kids all under to run around in the darkAnd the owner agreesIf you would call me you would understand what is going onBut it seems hiding behind a keyboard is the best representation of your companymy number is [redacted] (Again) Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Groupon is making excuses as to why they are illegally holding money from meI will follow up with my local Attorney General and sue them in court Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/08/11) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] @groupon.com Hi [redacted] , Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble It appears this issue was resolved on 7/and a refund was already issued to you Please let us know if we can assist you with anything else Regards, [redacted] Manager Groupon Customer Support