Groupon

Hey [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards, [redacted] [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague [redacted] sent on January 12.Regarding your complaint: As previously stated, we are unable to extend the expiration date on your Groupon Bucks You can always check when your Bucks expire by signing into your account and clicking "Groupon Bucks" under your "My Account" tab.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I legitimately asked asked for refund not because I no longer wanted to use the refund as you lied about, but because I could not use it in a timely manner nor would the vendor contact me in a timely manner nor would Groupon assist me with any sort of assistance along the wayTo boot, this trayou offer, you made demands I had to use it within hours, some sort of pressure tactic for sureGive me my money back for services that were fraudulently offered and never provided Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint:I'm really sorry for the trouble However, I'm not able to issue refunds for your expired vouchersYou have already worked with a member of our team who informed you of the reasons why we cannot issue you a refund.All the businesses we feature understand that the purchase value of your Groupon never expires.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me My only question is still: Why did it have to come to this just to get a dollar refund? Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I'm sorry to hear about your disappointing Groupon Live experience! We appreciate receiving feedback like yours, as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure they don't happen again.To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve also emailed you directly from [redacted] @groupon.com via Ticket # [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: This merchant is open and honoring GrouponsAs this Groupon is outside of our day cancellation window, we are unable to refund it and must ask that you redeem it with the merchant or give it away as a gift.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: I would never plan on using such a unprofessional and unethical company like Groupon EVER againThis is now my 6th request to have all of my personal information removed from Groupon databases and you're still avoiding confirming my requestIf you did your job and reviewed the chat you would see how inept your representatives were in honoring my request or assisting with my issueI want all of my billing information, address, email address, phone numbers and any other information deleted from your databaseIt's no coincedence that recently I've received more spam calls and junk mail, clearly my information is being misused Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11001496, and find that this resolution is satisfactory to me Sincerely, Glenn ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com, Ticket [redacted] for reference.I'm sorry to hear of the trouble you had with this particular orderI can confirm that through your previous contacts, your refunds processed successfully on 12/08/and 12/14/respectivelyYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.The refund for the Gwen Plaid "Handbag Set (3-Piece) Brown/Red" was processed to the [redacted] originally used, and should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.The refund for the [redacted] Men's LaCombat Boots" was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease reply directly in the email I sent mentioned above if you have any other questions.Regards, [redacted] *SupervisorGroupon Customer [redacted]

Hello, [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I know how it feels to miss the show that we really want to seeThis is not the experience we want you to have with Groupon and I sincerly apologies to you for the hassle you had to go through I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I apologize for the continued trouble you been havingOur merchant [redacted] team has reached out to you, and has scheduled a callback on 2/8/to address your concernsplease defer any further questions to the Merchant [redacted] teamThe best way to get the help you need is to head to your Groupon Merchant Center at https://www.groupon.com/merchant/centerFrom here you can manage your account, see answers to Frequently Asked Questions, and redeem voucher codes.If you require further assistance, you can find the contact information for your account representatives by selecting the question mark icon at the top right corner of the screen in your Merchant CenterYou can also contact our Merchant [redacted] team by email at merchant [redacted] @groupon.com.Again, I apologize for the confusion, but once you've reached out to our Merchant [redacted] ers, they'll get back to you shortlyThanks for your understanding!Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello Angela,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I've issued you a full refund and removed this Groupon from your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Radhakrishnan *.ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: I have spoken with the company the coupon is for and they have told me twice that they sate not accepting groupons and to contact Groupon for a refund. They offered to provide the services for $450, which is $150 over the Groupon coupon I already purchased. I have corresponded with several Groupon customer service representatives, the lady stating it was being escalated but I never heard anything after that. I am waiting for a refund as the company will not accept the voucher I purchased from Groupon. Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I’ve looped in a manager who works on the... Merchant Support Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,ManagerManagerGroupon Customer Support