Groupon

Hi ***, Thanks for reaching out to us through Revdex.com I have reviewed your correspondence with our representative and I apologize for any confusion.I am sorry if there was delay from our side, however we want our customer's to experience Groupon services that is the reason we deny refund and request if you would like to Trade in for other deal.We had already refunded $to your original method of payment on 19th of June,2017.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com via Ticket [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] * in ticket [redacted] .In ticket [redacted] , [redacted] replied your inquiries and issued $credit for the inconvenienceFor reference:"Hi [redacted] Thanks for your response, I apologize for any inconvenience.To help make this right, we’ve issued you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Regards, [redacted] *Manager Groupon Customer Support"Additionally, [redacted] honored your further request to have your billing information removed from your accountIt appears your requests have already been honored, but let us know if you have further questions.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,*** LGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Returned itemUnfortunately, we need to receive the item in our return center before processing a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12603908, and find that this resolution is satisfactory to me Sincerely, Maria [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youI have reviewed your correspondence with our representative and I apologize for any confusion.I have checked all our recordsIt looks like the refund for your refund was already processed from our end on Dec-15, to your credit cardPlease allow up to business days for this to be reflected on your statement.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]'m really sorry for any previous troubleIt looks like this has already been taken care of; I see that you were issued a total of $in Groupon Bucks to your account, on 01/24/and 01/26/2018, to help make up for the trouble regarding any previous cancellation of the [redacted] Resort Atlantic City reservationThis credit was also issued to help with the repurchase of another reservation and currently reflects as used toward another reservation purchased 02/10/I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reply in Revdex.com portalI responded to you a moment ago via email from [redacted] Regarding your complaint of your Groupon Goods order we have issued you full refund for the wrong order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: We asked for some information, never heard from you, can you provide it now, please? If so, please respond to the email I just sent you todayFor your reference, the internal ticket # is [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI'm forwarding this complaint to a Getaways Groupon Manager and they will respond to you shortly via email from [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint for The Trusted Tire and Service for the One Synthetic Blend Oil ChangeA refund was issued on 4/back to your Paypal account.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Jessica,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific information in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Christy *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We sincerely apologize for the inconvenience of the incorrect item being sentThat said, as we are an online company, we cannot physically mail you a return labelReturns for Groupon Goods are completely free by downloading and printing the return label.When you previously reached out to us in ticket [redacted] , we did make that

Hello [redacted] Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It appears you've already worked with... our team and this purchase was refunded to Groupon Bucks on 12/1 which were subsequently used on a purchase on 12/4.If you have any additional questions, please reply to me in my direct email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: I have no way of getting in touch with them. I have the original email they sent me, confirming my purchase. When I try to access the the mail, I am not able to. I have the receipt from the post office and I'm pretty sure the post office have camera, and if the cameras are in working order it will clearly show me sending back the package. The estimated date was January 25, 2016. I have no reason to lie, I did send the package to the Missouri address that was given to me in the email. I have call groupon countless of time and they refuse to help me at all. I think that groupon knows that they did get the package but trying to make excuses for this company. When I made the purchase ,I clearly order a small, the company took it upon themselves to send me whatever size they felt like sending me and on top of that I had to pay to ship the item back to them. Tell me how is this fair. At this point I don't want the item I just need my money back. You expect to take my money and I have nothing in return. How is that fair? You tell me! Sincerely, [redacted] ***

Hi Kevin,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your... understanding. Regards, Bethany *ManagerGroupon Customer Support

Hi Teresa ,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I can't apologize enough for the delay and that you never received my original response back on January 6th. Of course, this is not the experience we want you to have when using Groupon. I am now responding directly to this BBB complaint along with sending a separate email to ensure that you receive my response regarding this matter.I have checked the tracking information for your orders placed on December 8th and fortunately, it looks like your AKC Car Seat Cover, Extreme Pet Car Seat Leash and Deshedding Tool for Dogs Hair have all been delivered since your original contact to us through the RevDex.com. Hopefully you're already enjoying these purchases, but please let me know if you have not received them.In regards to the Anti-Snore Wristband, at this point, I can no longer provide any further updates on the status of your order, so I've issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.Situations like this can sometimes occur due to an unexpected inventory shortage or a complication with the shipment while in transit; but obviously, this is not the outcome we had hoped for. Again, I'm truly sorry for the trouble, and I want you to know we're doing everything we can to make sure this doesn't happen again. Please let me know if I can help with anything else.Thank you for your understanding. Regards, Brendan *ManagerGroupon Customer Support