Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I can confirm that your refund processed successfully on 10/25/You should have received an email confirmation shortly after this refund was issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: you were refunded for this order in full ($64.99) on 10/20/to your original form of payment.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

tThere is no label in any emails This is the worst I have ever dealt wtih Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I never purchased dealI clicked apply coupon and told customer service of error immediately that it purchased deal instead of attempting to apply the couponI did not notice that it said no promo codesIs that then for it to purchase deal if promo codes are not accepted if you try to use a promo code? I feel that customer service has been very poor in regards to resolving my issue Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] My name is [redacted] M and I am a manager here at GrouponI am reaching out regarding a recent complaint you filed with the Revdex.com.Thanks for your patience, and we're sorry again that this Groupon Getaways reservation didn't work out for you.I understand that there was confusion on where your reservation of 12/24-12/for [redacted] Ocean Club was madeYou placed the order in your [redacted] @gmail.com account and not on your [redacted] @yahoo.com which had been deactivated.The booking was made on 12/On 12/23/you reached out to us via chat from you [redacted] @gmail.com account requesting a refundWe unfortunately had to deny the refund due to the fine print stating "11-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundable."I'm really sorry about this situationIf there is something else I can assist with, I'm happy to help.Regards, [redacted] MManagerGroupon Customer [redacted] "Regarding your rejection: Thanks for your patience, and we're sorry again that this Groupon Getaways reservation isn't going to work out for you.When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this pointThe refund approval comes down to the hotel's policy and we have been denied that option as a resolution.I do apologize we are unable to give you a call however, if you would like to speak someone, we request you visit us at https://www.groupon.com/customer_ [redacted] #contato request a call back for further assistanceThis call back option will be available from 8:AM to 6:PM (CST) Monday to Friday.These are the steps to request a call from Groupon:• Sign into your account at www.groupon.com• Click the 'HELP' button in the top right corner of the page(https://www.groupon.com/customer_ [redacted] #select-issue) • Please choose the order or the issue you want to address and click continue(If it is a general issue please click continue without selecting an order.) • You would be able to view the "Request a Call" tab just below the live chat box• Click the word and fill in the details and submit as "Talk to Groupon".I'm really sorry about this situationIf there is something else I can assist with, I'm happy to helpWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceMy colleague [redacted] did reach out in ticket [redacted] ; however, this email was sent to the email address associated with the Groupon account under which this purchase was made, which is [redacted] @yahoo.comIn your original Revdex.com complaint, you listed ticket # [redacted] as reference, and that is how we found this account.Regarding your complaint: The locations for the Groupon are linked on the deal page at the time you make the purchaseWhile this can be easy to miss, we do our best to make this visible to all customers before checkoutAs this is the case, previous replies were correct in stating that we cannot refund this purchase past our day window.However, I understand this has been a frustrating situationAs a one-time exception, I've issued $in Groupon Bucks to the account where this purchase was madeAgain, that account is associated with [redacted] @yahoo.comGroupon Bucks automatically apply toward your next purchases, and do not expire for daysPlease always review the deal details before purchase, as we cannot make this exception in the future.I hope you find this satisfactory, and that you accept our apology for any inconvenience.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Your Groupon Good order for the Golds Gym Treadmill Trainer is still within the delivery time frame indicated on the Fine Print and is scheduled to be delivered on time within the business days from purchase date.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:I truly appreciate Groupon's offer of $ There are a few things that are of concern: 1) My son, [redacted] is out of the country, and is not expected back anytime soon/may be passed days 2) Depositing it into [redacted] 's account will make it inaccessible to [redacted] and to I, the recipient of the gift/groupon 3) [redacted] does not have access to email, Groupon, wifi while out of the country Before [redacted] left, he emailed Groupon stating I would have access/authority, ect to the groupon Something Groupon had requested [redacted] to do *** [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] , No, I still want to use it, it is just that my mother, [redacted] , is who the groupon is forIt is a gift for herGroupon, however, will not give her access to talk to you or the hot air balloon company because the groupon is in my namePlease grant access for [redacted] , at [redacted] @msn.com, to my accountI grant access to herThank you, [redacted] Is it possible to deposit the Groupon bucks into my/Theresa Marion's Groupon account? Sincerely, Theresa Marion

I did not mean to reject I had not read their email to my private email addressOffer accepted

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Thanks for your email, and I apologize for any troubleIt looks like this has already been taken care of and I can confirm that your refund was processed successfully on 06/13/to the card used for the purchaseYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: I'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support”Tell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.If you attempt to use the voucher with the merchant and encounter any issues please let us know and we will investigate the matter further.If you have any additional questions, please reply to me via the email I sent, Ticket [redacted] .Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: First off, my apologies for the trouble that you experienced with this deal, as this is never the experience that we want our customers to have.It looks like we've processed a refund to Groupon Bucks for this deal in the amount of $These Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Picks deals) until they run outYou can see your available balance by signing into your account at https://www.groupon.com/mygroupons.The amount that you were credited is the amount that was paid for the voucherWe are unable to refund or credit an amount that is in addition to the amount actually paid for the deal at the time of purchaseThe original purchase was dated 10/02/and paid through [redacted] in the amount of $22.I hope that helps to clarify thingsIf you have any additional questions, please reply to me through the direct correspondence from [redacted] @groupon.com.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: Poor customer service and poor refund optionsGroupon's response does not resolve their customer service issuesFirst, I ordered approx $worth of product on Dec 3rdGroupon claims that the package was processed and delivered from Illinois to Indianapolis on Dec 5thThat would mean that the package was processed and delivered in daysI know that they did not deliver the item in days as it was not processed as day delivery mail serviceSecond, when I attempted to advise Groupon that the package was not delivered, I noticed they do not provide a telephone number to contact Groupon and they do not have any clear way on their website to inform Groupon that the package did not arrive or that the package is lostOne would think that on the listing of orders made, one choice for the consumer should be to report a lost or not received itemThey have what they call a chat line, which is extremely hard to locateHowever, the "chat" is not a live chat, but instead it is an email message that the consumer sends to GrouponGroupon did not call me back for any clarity or discussionInstead, Groupon wrote me an email indicating that my package was on the way (which was false) and that I could check the tracking to see an updateThe tracking still showed the package as delivered, which demonstrates that the customer service rep did not even read my inquiryThe response was useless and did not at all address my problem that the package was not received and that the timing of the package being allegedly delivered in two days was suspectGroupon gave no indication that it contacted UPS to question the two day alleged delivery or the whereabouts of the packageThe refund of Groupon credit should have been a refund to my credit cardWhen I made a follow up call, I was advised that the Groupon credit was my only choice for refundI was highly disappointed and quickly made a purchase that I did not intent to make, merely to get the value of my money backThis company has not satisfied me and needs to fix its customer service practices with easy to find tabs to report a loss package and telephone and/or actual live chat for communications for customers service, accurate update and investigations with the mail carrier, and credit card refunds Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hi Angie,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your... understanding. Regards, Deborah *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because this does not resolve my issue with the business, Groupon The hotel has reserved the right of accommodating me by rescheduling the reservation but Groupon has done absolutely nothing to resolve this matter as a consumer of their business and I as a merchant I made a purchase directly through Groupon in which was not a small amount of money and have been poorly directed My issue has been handled with no regard to resolving this matter It's unfortunate such a business is conducting such poor business practices and in this day and age not up to a better par of standards and customer satisfaction after taking money from consumers, like myself This particular experience has taught me a valuable lesson that cheaper is not always better I am highly disappointed and has completely deterred me from utilizing Groupon all together The response to this complaint is very accurate as to what type of response I have been getting from them since originally booking this trip through them Very unfortunate Sincerely, [redacted] ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of and I can confirm that your refund, $for BassBoomz bluetooth speaker was processed successfully on 10/24/to the card used for the purchaseYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]