Groupon

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm so sorry to hear that your item was not what you hoped for! Unfortunately, we aren't able to offer replacements at this time because of limited inventoryI know this is disappointing, so I want to make sure you're taken care of todayI've issued a full refund back to your original form of paymentYou'll see the refund on your statement within the next business daysThis return met a specific set of criteria that allowed us to refund your purchase without requiring that you ship it back to usYour money has been refunded, and you can do what you want with the product.If you have any additional questions, please reply to me in the email sent from [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: All I am getting is transferred from person to another in attempts to pass the time! They are not making any attempts to resolve the issues.1st - AX has already issued credit to me!2nd - Their practice of taking a "CANCELLED" Credit Card order by the card issuing company and then after a period of time (hours) in Groupon's case re-processing it in hopes that it gets approved HAS NOT BEEN RESOLVED NOR EVEN EXPLAINED WHY THEY DID IT! To That end I am not satisfied nor will I be!THE COMPLAINT STANDS! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I hope Groupon takes my complaint seriously and ceases the harassing phone calls since they have not honored my requests over the past year Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: we did reach out to the hotel to request an exception to their cancellation policy with your complaintUnfortunately we were not granted an exception and weren't able to refund or partially refund your bookingWe did not advise that you would be granted a refund after you had checked out with the hotelWe're not able to request a refund exception from the hotel until you have checked out of your stay, so we advised to let us know your checkout details when you had finished your stay so we could request a refund from the hotel if they weren't able to accommodate you.In regards to the extra fees, we did include in the fine print of this deal the following information:-$plus tax non-refundable damage waiver fee, $plus tax (one-bedroom units) or $plus tax (two-bedroom units) cleaning fee, and $plus tax fee per vehicle collected at check-in-13.12% tax and 6% reservation fee added at purchase.If there's anything else we can look into for you, please let me know here.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, [redacted] stated:"I am sorry that I wasn't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchases (if you choose to make them)However, I am not able to assist any further with your particular request and we consider this issue resolved."Regarding your rejection: At the time of purchase, these fees were listed on the deal page for the Getaways packageI can completely understand your frustration in this matter, but I must reiterate the previous replies that a full or partial refund is not possible for this purchase.However, as you're a new customer of ours, I truly do apologize for the inconvenience, and sincerely with this hadn't been your first experienceI know this is not the desired outcome, but I have issued $in Groupon Bucks to your accountThis is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this natureGroupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI have included a breakdown of the [redacted] Beach and Golf Resort order in your account to help clear up any confusion: The order in question, Booking # [redacted] , was first attempted using a mobile device previously used on your accountThis attempt was done on 12/13/Sometimes customers accidentally make purchases using the Groupon mobile app or browser on their phone, this appears to be the caseWhen you complete a purchase, you'll see a "Thank you" screen and will also get an email confirmation right awayYour Groupon order will immediately reflect in your accountIn the case of this order you would not have received that confirmation email because we received a "General Decline" when trying to charge your cardThe order was then held in a failed state until it either cleared out by the consumer or until we are contacted to remove the order while it is still in a failed stateWhen a failed order is not cleared out from the account, we will automatically attempt to recharge that card within hoursThis automatic recharge is cited in the email we send consumers to notify them of unsuccessful ordersThe order was automatically attempted again within hours on 12/14/2017, again we were met with a general decline and another email notice would have been sent at that timeThis order finally processed on 12/15/after our system automatically attempted to collect the funds againAs stated under the Fine Print & Details tab on the screen from which this purchase was made, www.groupon.com/deals/ga-bk- [redacted] -beach-and-golf-resort-20, "15-day cancellation notice required prior to cheor reservation is non-refundable; reservations made within cancellation window are non-refundable." When you book through Groupon, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply meaning that this order was nonrefundable once processed successfullyWe reached out to the property on your behalf prior, but weren't able to get approval from the property to cancel/refund your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways dealsAdditionally, we previously issued $in Groupon Bucks credit to your Groupon account to help make up for the trouble and inconvenienceThis credit was available for you to use immediately after issuance on 01/16/and will expire days from that dateAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygrouponsFor reference, if you ever need to cancel a reservation before the cancellation deadline specified in the Fine Print, you can accomplish this from the "My Groupons" section of your accountJust sign into your account at http://www.groupon.com/mygroupons and click the ""Cancel"" link next to your orderI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Regarding your complaint, I apologize, but we are unable to process refunds for local deals beyond days from the date of purchase.This purchase is eligible for a Groupon trade in however and I would like to offer the opportunity to take advantage of Trade InThis allows you to exchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to the email I will send to you to confirm that you want to exchange your premiere-center-for-cosmetic-surgery-2-voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that it has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry for the trouble this has caused communicating between ourselves and the [redacted] Diver AcademyWe've just issued you a full refund for your order and removed this Groupon from your account given the circumstancesPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello Jodi,Thank you for reaching out to us through the RevDex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Returned Product Refund InquiryI’ve... provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Kelsey RManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I am truly sorry to hear about the experience you had with your latest Groupon stores Order.This order you had the issue, is sold by a 3rd party merchantAs you were informed, they're supposed to take care of the fulfillment, delivery, and quality of the item you've purchasedWhich is why, our front-line has asked you to get in touch with them.We were recently notified by your financial institution that a dispute had been issued against a purchase you madeWe recommend reaching back out to your financial institution directly to discuss a resolution.For future reference in order to contact the the 3rd party merchant:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop downSelect "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: First off, our apologies for the frustrating experience, as this is never the experience that we want our customers to haveWe are currently working with the merchant to prevent this from happening in the future.I see that you were refunded back to your original form of payment on 02/03/It can take up to business days for that credit to post back to your statementYou should have received your refund by now, but if not, definitely let us know.I've also added $in Groupon Bucks to your account to help make up for the troubleThis credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase (except Market Pick deals)If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Our apologies again for the inconvenienceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me through the direct email from Groupon.Kind regards,*** ManagerGroupon Customer Support

Hello Christine,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]'m truly sorry to hear about the extra shipping charges for this dealWe do not want our customers to experience this.On the original screen where you made this purchase, http://www.groupon.com/deals/sharis-berries-platter-2428, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is: "Shipping starts at $14.99"I'm sorry for any trouble you may have experiencedI've reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.If you’re not able to use your Groupon, you can Trade In for another deal! Here's how:Head to My Groupons on the mobile app or websiteDon't have the mobile app? Download it here.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expires.If the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,VeerasekarManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, it looks like the order in question has already been credited back to your Groupon Bucks account on June 16th The credit was used to purchase a different deal on June 23rdWe're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: [redacted] I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: The issue of the misleading advertising is not resolved The way the 20% discount was credited was silly at best I wanted to buy one item (a set of vouchers to be used one at a time) Most logical people would expect that item to receive the discount for the full amount of that one item (that happen to be four vouchers) The company has issued credit for the difference in the expected discount amount and what was showing up as the discount being given Thank you for thatIf I bought a pair of shoes, dinner for two, a Tea set of cups and saucers & a teapot with a lid, would the discount only be applied to one shoe? dinner for one? one piece of the the tea set? NO And if you say yes which I felt your response did, then that is still my complaint You are selling the item in that grouping we can NOT buy it any other way So the discount should apply to the full price of the way you are offering the purchase Using your Groupon site should be quick and easy not complicated having to watch every step of the process to make sure you are actually providing the offer you say you are offeringThat is what I want corrected Someone should not have to file a complaint with the Revdex.com to get the offer you say you are offering in this case to save 0$ Running a business presuming people will come in for the discount but stay despite that discount not really being available is a form of Bate & Switch It that really the reputation you want to be known for? Sincerely, [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: It seems you and Megan have been communicating via the [email protected] emails and that she has issued you the Groupon Bucks mentioned and this would seem to have resolved the issue from everything we are seeing hereI will follow up just to be sure thoughI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Eric *.ManagerGroupon Customer Support

Hi [redacted] I saw where you recently worked with [redacted] and [redacted] to reach a resolution.Please reply to that email (internal ticket# [redacted] ) if you have any additional questions.Thank you, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been taken care of; We previously reached out to the hotel as a courtesy to see what could be done about your mistaken purchase made in the alternate account you've citedThe hotel approved a refund to be issued as a one time exceptionA $refund was issued back to the card ending in [redacted] as of 12/13/An accompanying email was also sent for your records to the email on file as wellPlease allow up to business days from issuance to see this amount reflect on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I understand that you did not mean to make this Groupon Getaway purchaseHowever, we have confirmed your account was not compromised and this purchase was made using the same device your other purchases were processed onThis was a mistaken purchase and subject to our refund policy.When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I sincerly apologize for the trouble this Groupon Live purchase has causedUnfortunantly these tickets were non-refundable at the time of purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support