Groupon

Hello, We have already replied to this complaint multiple times, and have provided the final resolution Please see information below: "Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] and *** on ticket [redacted] In ticket [redacted] it was stated:"Hi [redacted] I'm sorry for any confusion.I see our staff has already assisted with your main concern regarding the purchases you listed but you're having some issues regarding the Groupon Bucks that were refundedGroupon Bucks automatically apply to purchases you make on the siteYou may have used them without noticing because of this function.I have included in my direct email an itemized list of the purchases made with the Bucks you were issued.10/11/One 60- or 90-Minute Massage with Selected Aat Live Well BodywoRx 10/11/Gemma Luna CTTW Topaz Halo Ring in Sterling Silver10/11/24-Hour Matte Liquid Lipstick Set (5-Piece)10/11/Gemma Luna CTTW Topaz Halo Ring in Sterling Silver10/12/One 60- or 90-Minute Massage at Cornerstone Wellness Center10/12/One 60- or 90-Minute Massage at Elements Massage Phoenix ArcadiaIf you go to your Account section on the website and click "Groupon Bucks" you can see a more detailed listing of when and on what your Bucks were spent.If you have any additional questions, please let me know.Regards, [redacted] *ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, we had provided the tracking number of the item in question and stated:"I've checked your records and can confirm that this order was shipped on 10/16/2017."Following this you had opened a new ticket [redacted] with our customer support with [redacted] In ticket [redacted] , it was stated:"Hi [redacted] I'm so sorry that [redacted] was unable to locate your Groupon Goods shipmentUnfortunately, I do not have any further delivery information beyond the tracking number providedMy sincere apologies that I'm not able to do more to get this order to you.I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this natureTo prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address.Once again, I'm truly sorry for any disappointmentPlease let me know if you have any other questions.Regards, [redacted] **Groupon Customer Support"Regarding your rejection: While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchases (if you choose to make them)However, I am not able to assist any further with your particular request and we consider this issue resolved.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support"

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've just canceled your order and issued a $refund in Groupon Bucks to your accountI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: while we would not be able to reactivate your account due to the fact it was deactivated because of a violation of Terms of Service, I would be more than happy to email to you any unused vouchers within your account so that you are able to use anything you have purchasedPlease let me know the name of the businesses for which you have purchased Groupons and not yet been able to use the vouchersI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Sorry for the trouble! It looks like this issue has been resolvedIf you still need assistance please let us knowI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I’ve provided more specific instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I see that you have placed your orders with iphoneThe first time you buy something on the mobile app that's mailed to you, it will automatically use the billing address associated with the first saved credit card in your account as your shipping address, unless you change it at checkoutYou can edit or review this shipping address on the purchase confirmation screen before placing your orderIf you do change it, we will automatically use that updated address next time you make a purchase.At this point, I can no longer provide any further updates on the status of your orders, so we've issued you a full refund and removed these orders from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeWe have issued a refund to your original form of payment for the Groupon purchased without your consentPlease allow up to business days for the refund to appear on your statementWe have also removed the credit card on file in your account.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Typically, after the day of your purchase, we are only able to issue refunds if the event has been canceled or rescheduled for a date that doesn’t work for you.However, because we had problems getting these tickets to customers in a timely fashion and your travel plans were interrupted with that delay, I am able to make an exception and cancel your purchaseI've just canceled this order and issued a full refund back to the original method of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm really sorry for the trouble and I appreciate your understandingI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching back out to us through the RevDex.com, and I apologize for the trouble. I will be reaching out to you in a separate email from [redacted] to discuss this matter further. Thanks, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm really sorry, but unfortunately, because this Groupon expired so long ago, we're not able to issue a refund to your original form of paymentFor situations like this, we can only offer a credit in Groupon Bucks to help make up for any trouble (which you've been credited the $you'd originally paid in 2011).I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: voucher bought for your son for three deep tissue massagesI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for the confusion.I see, three orders of " [redacted] ***" Groupon Live deal processed and are nestled in [redacted] @ymail.com Groupon account.When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we were continuing to attempt to process your order.In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, there are currently multiple Groupons for this deal in your account.You should have received emails confirming these purchase with all the information you needIf you don't have that email, you can also find a breakdown of the transaction for any Groupon you've purchased right in your account.I've reviewed your request, but will not be able to issue a refund because your vouchers are final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/gl-big-church-night-out-2.We never intend to upset our subscribers, and we genuinely appreciate your thoughts.Please let us know as soon as possible if there's ever an issue preventing you from redeeming your GrouponWe'd love to help!Thank you for your understanding.Regards,***ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: they want to give me only in groupon bucks I dont even know how to use that and is not the complete refund I want complete refund to go back into my card Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: You guys refunded me in the form of credits onto the website which I did not wantI've explained over and over that I want it back on my [redacted] debit cardYou've since forced me to use the credit at checkout on any other purchasesI do not like how you responded directly to my email instead of through the better business burueAs though you want to save face and not have your responses displayed publiclyI've already tried handling the matter personally with Groupon and it failedTherefore is why I came to the Revdex.comPlease just refund me my original payment back to my [redacted] cardI never wanted credits that can only be used on your websiteYou guys should be doing the right thing and not be avoiding the situationPlease respond publicly this time and not in my emailI just simply want to be refunded to my [redacted] debit card Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I’ve provided more specific instructions in my direct email to you about the requestIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer [redacted]