Groupon

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.I'm so sorry for the troubleWe'd love to reach out to the business on your behalf to try to make things rightOften it's helpful for the business to contact you directly to resolve any issue - would you mind sending me the best phone number to reach you?Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait for a resolutionI'd be happy to issue a refund in Groupon Bucks to your account instead.Please let me know how you'd like to proceed by replying to the direct email I sent you, via ticket [redacted] Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11008105, and find that this resolution is satisfactory to me Sincerely, Molly ***

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your refund request for order # [redacted] .I have notified a Groupon Live team specialist who is reviewing your request.Please stay tuned for an update via email from [redacted] @groupon.comThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Caila,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Badri *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: No problemI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread my colleague [redacted] on March 16th.In ticket [redacted] , [redacted] stated:"I apologize for the inconvenienceUpon reviewing further, I can see that the G-Pass was available to print on the day of the eventI'm very sorry you missed the show because you weren't able to print the G-Pass due to unavailability of printer.Unfortunately, Groupons for ticketed events are only refundable on the day of purchaseThis information is available in the Fine Print of your Groupon and in the GrouponLive FAQ: www.groupon.com/pages/grouponlive-and-ticketed-events-faq#13"While I understand that the tickets were not available to print at 12pm on the day of the show, they were available several hours before the 7:30pm showBecause they were available to print hours before the show, and there was no restriction against the venue accepting an electric version of the the ticket through the Groupon app, the GLive final sale policy does stay in place.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: It was advertisement to use the $gift card as enticement and then only allow me to use 25$ of my ultimate date night packageNot what I read and what I decided to buy for an ultimate date nightIt was not an ultimate dateI paid for what I usedI never got what I was promised Sincerely, [redacted] ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: Please confirm which deal you are referencing.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: You will need to resolve with the financial institution with with you filed a dispute over this Groupon purchase I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I've added the $in Groupon Bucks back to your account to use toward future purchasesGroupon Bucks from external gift cards should not expireI apologize for the mix-upI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questions.Regarding your complaint: I will forward your feedback to concern departmentI've also explained about the 40% discount that you're inquiring aboutI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello Mr [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry to hear of your continued frustrationI have reached out to our Merchant [redacted] Team, letting them know that you no longer wish to be contactedThey'll be removing you from their contact list and placing a note on their records, so everyone knows not to reach out to youShould you change your mind, feel free to reach out to Groupon Merchant [redacted] at [redacted] .I’ve also provided this info in my direct email to you (Reference [redacted] )If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hey Jennifer,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about the purchase of two Spa offers in the amount of $600, I do apologize, but we are not able to view the purchases via the email address that you have provided.Additional, if you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted] Tell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comI can confirm that a refund was issued for your Vacation Express vouchersThis refund processed successfully on 01/04/You should have received an automatic confirmation email shortly after this refund was issued; additionally an email was sent that day from a Groupon representative further confirming your refund issuanceIf you're not seeing these emails, I recommend checking your spam folder to make sure our emails aren't ending up thereYour refund was processed to [redacted] Express ending ***, it should appear on your statement as a refund from Groupon, Inc in the amount of $1,Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from [redacted] @groupon.com Regarding your complaint: It looks like this has already been taken care of and a refund was processed to your original form of payment on 6/19/2017.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support

Hi [redacted] Thanks for your email, and I apologize for any troubleIt looks like this matter was resolved on 08/16/in Ticket # [redacted] when you worked with [redacted] If there's anything else I can help with, please reply to his message and I'll be happy to helpThanks again, [redacted] ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm sorry again for the trouble, and we appreciate your feedbackIn circumstances like this, we typically can't refund Final Sale deals.However, since you are such an amazing customer, I am able to offer a one time exception in this case.A refund of $will be issued to your credit card shortlyYou will get an email confirmation of your refund within hoursAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.Please let me know if there's anything else I can do for you.Regards, [redacted] *Supervisor.Groupon Customer Support

Hey Rachel,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support