GrubHub

Initial Business Response /* (1000, 5, 2015/10/05) */
Contact Name and Title: Grubhub
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
We have spoken to the diner directly to resolve this issue. We have also issued $10 in FreeGrub.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hey [redacted],Both of your accounts with grubhub have been deactivated. We have deactivated you second account with the email address of [redacted]@yahoo.com as of 9:55 PM CST on 11/21/16. Sorry for the inconvenience.  [redacted] - Care Manager Grubhub

Hello [redacted],Thank you for reaching out to us via the Revdex.com website.  I would like to say I'm sorry for all of the miscommunication and the back and forth between our company and yourself.  I have looked into your account and have offered a full refund in the amount of $38.85 from Mullen's...

in Lisle, IL.  I have also sent you a concession of $15.00 to be used on your next order.  Please keep in mind that this coupon does expire in 30 days.Once again, I am very sorry for your overall experience and hope that we made it right.  Thank you,[redacted] P.Customer Care ManagerGrubhub

Hi [redacted],Thank you for reaching out to us via the Revdex.com website.  I can confirm with you that your order from [redacted] that occurred on 11/6/17 has been fully voided out.  Please keep an eye out for an email from us regarding this.  In this email I will include...

documentation that we have released the funds.  I strongly recommend that you partner up with your bank.Once again, I am sorry for this experience.Thank you,[redacted] P.Customer Care Manager

(The consumer indicated he/she DID NOT accept the response from the business.)
As of 10/12/15 I still do not have a refund. I have spoken to my bank and they said they process refunds immediately so it is the merchants bank that takes longer and they also said that if the merchant wanted to they could process the refund immediately. All I want is my money immediately and for the merchant to not charge people unless they are sure the order will be processed in this case they should have known that the restaurant could not fill the order. So in this case my card should never have been charged

Hello [redacted],Thank you for reaching out to us via the Revdex.com website.  We are very sorry for the overall experience that you have encountered since becoming a Grubhub diner.  Feedback is super important to our company and it will be passed to the necessary departments. Based on your complaint I...

am unable to issue you a $500.00 credit with us.I have looked into the contact history for your account and can see that you requested a deletion on 1/8/18 via our chat channel.  We are sorry that you want to go and hope that we regain your trust again in the future.Please contact us again if you have any questions.  Thank you,[redacted] P.Customer Care ManagerGrubhub

Complaint: [redacted]
I am rejecting this response because:
I do not have an existing account my sister does!I tried to explain that before but your rep did not listen to Me. I will definitely be telling EVERYONE NOT to use your service!!! I only signed up because my sister raved about how convenient it was.I will NEVER use your service again TRUST ME
Sincerely,
[redacted]

Hi Serena, Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from. I will be following up with all parties that you spoke to. Feedback is very important to us as a company and I want to thank you for taking...

the time to provide that.  I value your business and hope that you do try us again in the future. If you have any additional questions, please feel free to contact us. Once again very sorry for the experience and hope that you do try us again in the future. Thank you, Mauricio P. Customer Care Manager  Grubhub

Initial Business Response /* (1000, 7, 2015/07/14) */
Contact Name and Title: [redacted], VP of Care
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@grubhub.com
Hi [redacted] -
We reviewed your account and discovered that you added a $1 tip to the order on June 25th. When we put the new...

charge through on your credit card it looks like the bank authorized the "new" full amount rather than just the additional $1. bBy now you should only see one charge for $5.72. If this is not the case please reach out to our Care team and they'll be able to assist you. As a gesture of goodwill we've also issued you another $5 in Free Grub for you to use on a future order.
Thanks - the GrubHub Team

Hi [redacted],  Thanks for contacting us! Your order was cancelled on February 4th, 2017. We sent you a follow-up email to inform you of the cancellation. We also sent you a $10 credit for you to use towards your next order as an apology for the...

inconvenience.  Thanks,  GrubHub

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Generally, we can not delete accounts because we have to keep records of financial transactions with the restaurants on our site. Grubhub users have the ability to overwrite any details of their account. However, we were able to scramble the details of this account for the complainant. If they...

receive any future email from Grubhub they can find an unsubscribe email within the body of the email.

Hello [redacted], Thank you for taking the time to contact us regarding your experience with Grubhub on your order from [redacted] Grill on April 4th, 2017.  We have reviewed your issue and apologize your order was not completed as you expected.  A full refund was processed on this...

order and I have sent you a promotion code for $10 in Free Grub to your email for the inconvenience.   We look forward to serving you in the future. [redacted]Manager, Customer Care

Hello,Thank you for reaching out to us via the Revdex.com website.  I am very sorry for the overall experience.  Our records indicate that you did recently contact us on Friday 12/15/17 and spoke with one of our Sr. Representatives. Security is very important to us at Grubhub.  I will...

pass your feedback along to our tech team and other necessary parties.  You are more than welcome to create a new account if you like.Again, very sorry for this overall run around.Thank you,[redacted] P.Customer Care Manager

Hi Allison,Thank you for reaching out to us via the Revdex.com website.  We have investigated your issue and completely understand where you are coming from.  We have issued you a full refund of $65.05 for your missed delivery.  Documentation was sent to the email we have on file indicating the refund. If you have any additional questions, please feel free to contact us.Once again very sorry for the experience and hope that you do try us again in the future.Thank you,Grubhub

Hi [redacted], Thank you for reaching out to us via the Revdex.com website.  I have investigated your issue and completely understand where you are coming from.  I did investigate your issue and can confirm that a refund was issued in the full amount of $80.63 and it settled on 2/2/18 to the original...

card that was used. Feedback is very important to us as a company and I want to thank you for taking the time to provide that.  We take account take overs very seriously and will be looking at your feedback to prevent this from happening in the future. If you have any additional questions, please feel free to reach out to us.  Once again, I am very sorry about this. Thank you for your time, [redacted] P. Customer Care Manager Grubhub

Complaint: [redacted]
I am rejecting this response because:The representative stated they were mailing the certificate and it was never sent Now they are stating I rejected it.  I asked simply why I would want a certificate if I don't plan to use them again.  She stated they had already emailed it which they have not. Not to mention the certificate requires I give their company even more of my money to deliver.  They kept my food I paid for and my money yet no service was provided! They need to issue a refund. 
Sincerely,
[redacted]

Grubhub was not able to accommodate the customer's request because they attempted to use an invalid promotional code and they attempted to retroactively apply a discount more than 24 hours after they placed an order. The promotional code they attempted to use was for first-time diners. There are multiple accounts associated with the customer's information. Grubhub did not promise the diner a refund prior to their placing order.

Complaint: [redacted]
I am rejecting this response because: I had already contacted them before I opened the case through Revdex.com. They didn't properly handle my case.
Sincerely,
Kwang [redacted]